ShoeMed Limited Reviews 1,117

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and style of the products, often highlighting their comfort and perfect fit. The staff receives frequent commendations for being professional, knowledgeable, patient, and providing excellent, old-fashioned service. Many people also appreciate the speedy and efficient delivery service, with orders often arriving quickly and in perfect condition. However, some customers experienced issues with sizing, finding certain products to be too small or narrow, or not as wide as expected. A few people also mentioned delays in delivery or receiving items that were never dispatched, although this appears to be an occasional occurrence.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the comfort, design, and craftsmanship... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the fast delivery times,... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, honest, and... See more

Based on these reviews

Rated 5 out of 5 stars

1st order shoe was exeptional in style comfort and material also fit was good 3nd order was slidders ordered same size but had to send back as too small Costing me £4.25 Ordering and delivery wa... See more

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Rated 5 out of 5 stars

Until you problems with your feet you wouldn't of considered buying such expensive footwear. But by keeping an eye on the sales and having the best guidance from professional staff gives you the... See more

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Rated 5 out of 5 stars

Excellent service. The shoes were delivered quickly and I was kept informed. The shoes were lovely, but unfortunately slightly too high in the heel for me following ankle surgery. The returns process... See more

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Rated 5 out of 5 stars

Exemplary service - either in the shop or online - ShoeMed provides quality footwear all at a sensible price. These are my third pair of Tilos hands free trainers - perfect fit, extremely easy to slid... See more

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Rated 5 out of 5 stars

The service I received with getting help to find a pair o size 2 wide shoes was exceptional real old fashion service I would highly recommend . The quality and style f the shoes is excellent. If you... See more

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Rated 5 out of 5 stars

Great choice of lots of different brands, sizes and colours. Excellent customer service. I needed some advice about different styles of Joya trainers and Amanda was really helpful over the telephone.... See more

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Rated 5 out of 5 stars

I appreciated my experienced helpful shoe fitter, Sue. After years of tenderness in the soles of my feet, sesamoid bone soreness and squashed/rubbed red little toes, my wide tender feet are sighing wi... See more

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Rated 5 out of 5 stars

We travel 50 miles to this shop,so that our daughter,who has a complex medical condition, can get shoes she can walk in comfortably. Staff are amazing,professional,knowledgeable and patient. Would not... See more

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Rated 5 out of 5 stars

I had a very good experience both with an online order and with going into the ShoeMed shop in Stratford. My order came quickly and the two pairs of shoes arrived in perfect condition. One pair wa... See more

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Rated 3 out of 5 stars

I purchased some trainers which I got wrong, I sent an email saying that I had made a mistake and wanted an exchange, but they said they would not exchange just send them back unused (obviously) and o... See more

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Rated 5 out of 5 stars

I am delighted with my recent purchase of the Joya Laura shoe so comfortable and provides support for my feet and issues with my back .I absolutely recommend these shoes from ShoeMed.Delivery was prom... See more

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Rated 5 out of 5 stars

Shoemed, take the time to keep you informed about orders. They attend to your order promptly and get it sent out asap. Returns are dealt with efficiently and payment refunded quickly. Would recommend... See more

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Rated 5 out of 5 stars

I wanted another pair of hands-free Tilos trainers so, whilst visiting family in Stratford-upon-Avon, I called in at the shop. Sadly my size was out of stock so they arranged delivery to our house and... See more

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Rated 5 out of 5 stars

The website is easy to navigate and choose by style, gender, foot conditions etc. Delivery is prompt, and always with a hand written message. Shoes are excellent quality. I am in my 70s, with arth... See more

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Rated 5 out of 5 stars

I am thoroughly delighted with these £195 trainers. I needed something to ease the discomfort from having to walk and stand nearly all day long. Your footwear has proved to be an absolute Godsend. Bef... See more

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Rated 3 out of 5 stars

Great shoes when they arrived. However shoes which were in stock were not dispatched until several working days after the order. Staff were unable to indicate when they would be dispatched. Eventual... See more

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Rated 5 out of 5 stars

I bought my Wife a pair of ShoeMed red trainers. She is delighted with them. I bought her another pair of the same but coloured blue within just a few days. Another success. I ordered myself a pair of... See more

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Rated 5 out of 5 stars

Great service - very helpful when I ordered over the phone - I already knew my shoe size and have worn this style before - so it was very easy. The trainers arrived in a couple of days. Would definit... See more

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Rated 4 out of 5 stars

Very happy with the quality and quick shipping but cannot always get the size or variety in store and as returns are not free this adds to the already high cost of the goods. I would prefer to shop i... See more

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Rated 5 out of 5 stars

Excellent service. Order promptly delivered. My Wife is so pleased with the first pair of her red coloured Shoe Med trainers that I had to order her a second identical pair with the dark blue finish.... See more

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Rated 5 out of 5 stars

First time in decades I haven't had to break my feet into new shoes. The shoes I've bought are so....ooh comfortable. Amanda measured my feet and then brought lots of possibles until we found best fit... See more

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Rated 5 out of 5 stars

Staff are always so very friendly and helpful. Amanda went above and beyond as she sent me a digital copy of a brochure. I have purchased a few XSENSIBLE trainers which have helped my feet so much.... See more

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Rated 5 out of 5 stars

This review relates to a previous review which I wrote concerning a pair of shoes I bought in early December which I stated in the review was never delivered to me Since then Shoe Med have contact... See more

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Rated 5 out of 5 stars

Pleased with my purchase from ShoeMed. Would highly recommend this supplier. Prompt Service. Also a hand written thank you from them which is a lovely touch and appreciated..

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Rated 5 out of 5 stars

Arrived very quickly, fantastic service. Bought a pair of Joya shoes, so comfortable I have ordered another pair today and a pair for my husband. I have found the best footwear possible, they make... See more

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Rated 5 out of 5 stars

Ordered on line Shoemed kept me informed at every stage of the process and with DPD delivering I received my order in 24 hours. The trainers are comfortable and once I have got used to them they will... See more

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Rated 5 out of 5 stars

Extremely thorough investigation, including reference to the notes on their system from previous visits, of what was required to suit my feet. A re-evaluation/re-measuring of my feet to find what chan... See more

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Rated 5 out of 5 stars

What a find! Such lovely assistants. Such great service. Such comfy shoes, and plenty of choice in styles, colours and makeups. Never realised how much difference a different sole could make. No press... See more

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Rated 5 out of 5 stars

These shoes are superb. This is my third pair and my other two pairs are still going strong. The ShoeMed shop in Stratford upon Avon offers a wide range of choice. The Lady Manager could not have been... See more

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Rated 5 out of 5 stars

Everything done well. From clarity on the website to easy ordering and prompt delivery through to quality product exactly as ordered that can be personalised for comfort , this company does it right.... See more

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Rated 5 out of 5 stars

Following a consultation from Amanda and recommendations I placed an online order. As usual a speedy despatch and delivery which was much appreciated. I wish that there were more than 5 *'s as I w... See more

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Rated 5 out of 5 stars

Excellent advice about the make and style of shoe best suited to my feet. The assistant brought about six different styles until I found the ones that were the most comfortable.

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Rated 5 out of 5 stars

I put my slippers on immediately they were delivered; they are so comfortable, the width the foot arches and the soft soles make them absolute winners. First comfortable slippers I’ve had in many year... See more

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Rated 5 out of 5 stars

My last ShoeMed shoes were falling apart. I looked at the ShoeMed website and saw the shoes that I wanted and the sizes available which included my size. I phoned the store but I did not have time t... See more

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Rated 4 out of 5 stars

I attended a shoe fitting appointment on 28 Nov 2025. I can't fault the attention I received. I have very specific needs and unfortunately a suitable pair of shoes could not be supplied but I was giv... See more

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Rated 5 out of 5 stars

The staff are always very friendly and helpful. Amanda went above and beyond as she sent me a digital copy of a brochure. I have purchased a couple XSENSIBLE shoes which have help my feet tremendous... See more

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Rated 1 out of 5 stars

Bought a pair of Joya Sierra hiking boots for £189, list price £210. These have been lightly used for dog walking in Norfolk in the winter since purchase in September 2024, so not exactly heavy... See more

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Rated 5 out of 5 stars

Delivery as expected. Great productz didn't fit me sadly, but returns process and refund was quick (not free mind). Would still use again.

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Rated 2 out of 5 stars

I received my recovery sliders and they were very small and too narrow. I am usually a 4.5 but had ordered a 4 as they don’t do half numbers. I rung the company up regarding returns and was advised... See more

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Rated 5 out of 5 stars

Fast, honest service. I have spent a fortune looking for shoes that were comfortable.,wide enough and looked fashionable!

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Rated 5 out of 5 stars

Fantastic experience at Shoemed. The staff are incredibly knowledgeable, patient, and genuinely care about finding the right fit rather than just making a sale. I was given expert advice, proper measu... See more

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Rated 5 out of 5 stars

Fantastic experience at Shoemed. The staff are incredibly knowledgeable, patient, and genuinely care about finding the right fit rather than just making a sale. I was given expert advice, proper measu... See more

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Rated 5 out of 5 stars

I returned my first purchase as they were the incorrect size. (my fault) The transaction went smoothly and my refund was handled efficiently as was my repurchase which arrived in good time m

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Rated 1 out of 5 stars

I bought shoes after almost 3 weeks of waiting. They contacted me to say that they do not have my size.

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Rated 4 out of 5 stars

Shoemed were great really helpful as usual. The shoes themselves are not that wide and if I was not using them as slippers I would be returning I really could tell the difference between the STD pai... See more

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Rated 5 out of 5 stars

Medalin Comfort: These are the first socks I've bought for years that come in a sensible size for a 4-5 foot AND are real soft grip all the way up. No more painful grooves round my ankles & legs. Th... See more

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Rated 1 out of 5 stars

Ì was advised that my order would be despatched the day after it was placed. This didn't happen and I was still waiting for delivery ten days later. I would not order from ShoeMed again.

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Rated 5 out of 5 stars

Shoe Med are a great company . I have used their service before. If you have any problems with your feet and shoes this is the company to get advice from. They have very good products I’ve never have... See more

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Rated 5 out of 5 stars

Easy to purchase with a quick delivery. Nice touch in that the invoice had a hand written comment, thanking me for for the purchase. Excellent Customer Service.

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Rated 5 out of 5 stars

Superb shoes, well trainers really, 2nd pair others latest 5 years and still going great for my feet and good service to boot 😀

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Rated 5 out of 5 stars

My feet felt in safe hands during my search for comfortable shoes. I have "awkward" feet, arthritis and all that and Dominic was so patient. I would highly recommend.

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Rated 5 out of 5 stars

Amanda looked after us extremely well with nothing being too much trouble. Always had good service here with great range of product. Nicholas Gale lll

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Rated 2 out of 5 stars

My order was processed quickly. The shoe arrived in a timely fashion. The shoe looks good and is well made. I can't comment about the comfort of the shoe as I never took it out of the box. Unfortun... See more

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Rated 5 out of 5 stars

Amanda was very knowledgeable about the variety of shoes available, and went to great trouble to find the best option for me. It’s incredibly valuable and reassuring to get this quality of service and... See more

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Rated 1 out of 5 stars

I still haven’t received the shoes I ordered in early December Mrssage said they were in their way but never arrived usually they are very good but not this time

Company replied


Company details

  1. Shoe Store
  2. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Worn them one day and my knees feel…

Worn them one day and my knees feel better already x

April 7, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

This is great to read, thank you so much for posting a review.

We hope your Joya trainers continue to help with your knee pain.

Kind regards ShoeMed :)

Rated 5 out of 5 stars

Staff are really helpful and time is…

Staff are really helpful and time is taken to make sure that what you buy is right for you.

April 6, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you!

We are glad to have been able to help you get the right fit!

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Comfortable

Fast, honest service. I have spent a fortune looking for shoes that were comfortable.,wide enough and looked fashionable!

April 3, 2026
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Reply from ShoeMed Limited

Thank you so much!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to navigate and order.
Shoes very comfortable, lovely design and colour.

April 2, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you! We hope you enjoy your Joya sandals.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Very comfortable

The young assistants was very patient and understanding, my new shoes are fab

April 1, 2026
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Reply from ShoeMed Limited

Thank you so much! We are delighted you are as pleased with your XSensible trainers.

Rated 5 out of 5 stars

Someone to talk to

Personal service

March 31, 2026
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Reply from ShoeMed Limited

Thank you, it is important to us that although you are shopping with us via our online shop, you still have access to a shoe fitter for any help and advice.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

True Med, first class service

I would use Shoe Med again and also recommend the company to anyone as the shoes arrived on time and the tracking was seem less.

March 30, 2026
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Reply from ShoeMed Limited

Brilliant, that is great to hear.

Thank you!

Rated 4 out of 5 stars

Thought this was coming by Royal Mail…

Thought this was coming by Royal Mail where I could collect from their main sorting office

I had to pay DPD £9.99 for my 'free postage' in order to prevent it going to a random neighbour

It is not made clear that the delivery service is a private courier company and NOT Royal Mail

Otherwise, the service and the shoes were fine, arrived when DPD said they would and in pristine condition

Edited to add DPD were going to deliver for free, but the issue was I was going to be out

To ensure a specific time slot, I 'VIP'd my DPD Delivery experience' to 'buy' a time slot when I was in

Otherwise, they would deliver to a whichever neighbour would open their door and leave me knocking round the neighbourhood for my parcel

April 4, 2026
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Reply from ShoeMed Limited

Thank you for posting a review.

Your order was dispatched from our warehouse which uses DPD, this is being rectified and will be Royal Mail from June of this year.

You should not have had to pay DPD any money for delivery. Please send invoice/receipt to info@shoemed.co.uk and we will take this up with DPD.

Kind regards ShoeMed

Rated 2 out of 5 stars

Inside out side shoe

My order was processed quickly. The shoe arrived in a timely fashion. The shoe looks good and is well made. I can't comment about the comfort of the shoe as I never took it out of the box. Unfortunately, I ordered a shoe which was far too large for me. I will be returning the product but I will reorder as and when my refund is made.

March 30, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We look forward to hearing how you get on with a smaller size.

All the best ShoeMed

Rated 5 out of 5 stars

Staff were fantastic and very…

Staff were fantastic and very informative. The style I wanted wasn't available in my size but I was measured and item was sent to my address and arrived a couple of days later.

March 30, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much!

We are pleased to have been able to help you.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent service

Staff were very friendly, helpful & knowledgeable. I was not rushed & nothing was too much trouble.

March 30, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review we are happy to have been able to help you when you visited our Stratford Upon Avon store.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Pleased with my purchase from ShoeMed

Pleased with my purchase from ShoeMed. Would highly recommend this supplier. Prompt Service. Also a hand written thank you from them which is a lovely touch and appreciated..

March 28, 2026
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Reply from ShoeMed Limited

Thank you for posting review.

We hope you are enjoying your Joya trainers.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Super comfy

As ever, Shoemed were amazing! I have awful, mis-shopped feet. I discovered Shoemed 2 years ago and my life has been transformed! No pain, I can walk!

March 27, 2026
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Reply from ShoeMed Limited

Thank you so much, we love hearing how our service and shoes are transformative.

Thank you for trusting us and may you continue to walk pain free.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent experience

Extremely thorough investigation, including reference to the notes on their system from previous visits, of what was required to suit my feet. A re-evaluation/re-measuring of my feet to find what changes had occurred since then. Friendly, helpful staff.

March 27, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post a review. We are so happy to have been able to help you find suitable footwear.

We look forward to seeing you again, wishing you all the best ShoeMed

Rated 4 out of 5 stars

Shoes for difficult feet.

I have not ordered from this company before. They have a good selection of shoes for "difficult " feet. They fulfilled the order quickly and sent 48 hour tracked, it was a pity that royal mail did not manage to deliver until 5 days late.

March 20, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for posting a review.

We do hope your Waldlaufer shoes are comfortable and as you expected.

Please accept our apologies for late delivery.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Walking on a Cloud !

I have a few very painful things going on with my feet, including fat ball astrophy. For a long time now I'm unable to stand for long and by the time it comes around to cook tea I'm in real trouble. Walking around doing housework is very painful too. I came across Womens Hands-Free Lorin Sapphire House Shoes on ShoeMed website and although expensive for me I thought I'd try them. Very apprehensive buying on line too, not being able to try them. Arrived this morning and I gingerly started slipping my foot into one of the House Shoes. All I can say is - wow!!! What a fabulous feel! The slipper shoe, as I call it, was so comfortable, yet with a good strong sole and support to cushion my feet when spending all those hours standing doing housework, cooking, etc. I put them on at midday. Stood preparing soup, cooking tea and vacuuming the home, and generally walking around. Took them off to go to bed. No having to rest in between chores, because my feet hurt too much and no terrible aching which I've been suffering with for months. Worth every penny to me! I would have liked to wear them when walking my dog, instead of having to use my scooter! And since reading the other great reviews I find the shop is at Stratford upon Avon and so I can visit in person and see what shoes they may have to help me actually walk with my dog. The Staff at Customer Service were very helpful too and replied to my email by return. To say I'm very happy with the house shoe is an understatement. Anyone who suffers with painful feet will understand why I'm so pleased to have actually found footwear that enables me to walk without awful aches and pain.

March 26, 2026
Unprompted review
ShoeMed Limited logo

Reply from ShoeMed Limited

This is amazing, we are so very happy for you.

Thank you for taking the time to post a review and for trusting us.

We really hope you are able to visit our Stratford Upon Avon store and see our full collection where we hope to find you something suitable for your dog walks.

Thank you once again and wishing you all the very best.

Best wishes ShoeMed :)

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