ShoeMed Limited Reviews 1,117

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and style of the products, often highlighting their comfort and perfect fit. The staff receives frequent commendations for being professional, knowledgeable, patient, and providing excellent, old-fashioned service. Many people also appreciate the speedy and efficient delivery service, with orders often arriving quickly and in perfect condition. However, some customers experienced issues with sizing, finding certain products to be too small or narrow, or not as wide as expected. A few people also mentioned delays in delivery or receiving items that were never dispatched, although this appears to be an occasional occurrence.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the comfort, design, and craftsmanship... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the fast delivery times,... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, honest, and... See more

Based on these reviews

Rated 5 out of 5 stars

1st order shoe was exeptional in style comfort and material also fit was good 3nd order was slidders ordered same size but had to send back as too small Costing me £4.25 Ordering and delivery wa... See more

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Rated 5 out of 5 stars

Until you problems with your feet you wouldn't of considered buying such expensive footwear. But by keeping an eye on the sales and having the best guidance from professional staff gives you the... See more

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Rated 5 out of 5 stars

Excellent service. The shoes were delivered quickly and I was kept informed. The shoes were lovely, but unfortunately slightly too high in the heel for me following ankle surgery. The returns process... See more

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Rated 5 out of 5 stars

Exemplary service - either in the shop or online - ShoeMed provides quality footwear all at a sensible price. These are my third pair of Tilos hands free trainers - perfect fit, extremely easy to slid... See more

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Rated 5 out of 5 stars

The service I received with getting help to find a pair o size 2 wide shoes was exceptional real old fashion service I would highly recommend . The quality and style f the shoes is excellent. If you... See more

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Rated 5 out of 5 stars

Great choice of lots of different brands, sizes and colours. Excellent customer service. I needed some advice about different styles of Joya trainers and Amanda was really helpful over the telephone.... See more

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Rated 5 out of 5 stars

I appreciated my experienced helpful shoe fitter, Sue. After years of tenderness in the soles of my feet, sesamoid bone soreness and squashed/rubbed red little toes, my wide tender feet are sighing wi... See more

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Rated 5 out of 5 stars

We travel 50 miles to this shop,so that our daughter,who has a complex medical condition, can get shoes she can walk in comfortably. Staff are amazing,professional,knowledgeable and patient. Would not... See more

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Rated 5 out of 5 stars

I had a very good experience both with an online order and with going into the ShoeMed shop in Stratford. My order came quickly and the two pairs of shoes arrived in perfect condition. One pair wa... See more

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Rated 3 out of 5 stars

I purchased some trainers which I got wrong, I sent an email saying that I had made a mistake and wanted an exchange, but they said they would not exchange just send them back unused (obviously) and o... See more

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Rated 5 out of 5 stars

I am delighted with my recent purchase of the Joya Laura shoe so comfortable and provides support for my feet and issues with my back .I absolutely recommend these shoes from ShoeMed.Delivery was prom... See more

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Rated 5 out of 5 stars

Shoemed, take the time to keep you informed about orders. They attend to your order promptly and get it sent out asap. Returns are dealt with efficiently and payment refunded quickly. Would recommend... See more

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Rated 5 out of 5 stars

I wanted another pair of hands-free Tilos trainers so, whilst visiting family in Stratford-upon-Avon, I called in at the shop. Sadly my size was out of stock so they arranged delivery to our house and... See more

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Rated 5 out of 5 stars

The website is easy to navigate and choose by style, gender, foot conditions etc. Delivery is prompt, and always with a hand written message. Shoes are excellent quality. I am in my 70s, with arth... See more

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Rated 5 out of 5 stars

I am thoroughly delighted with these £195 trainers. I needed something to ease the discomfort from having to walk and stand nearly all day long. Your footwear has proved to be an absolute Godsend. Bef... See more

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Rated 3 out of 5 stars

Great shoes when they arrived. However shoes which were in stock were not dispatched until several working days after the order. Staff were unable to indicate when they would be dispatched. Eventual... See more

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Rated 5 out of 5 stars

I bought my Wife a pair of ShoeMed red trainers. She is delighted with them. I bought her another pair of the same but coloured blue within just a few days. Another success. I ordered myself a pair of... See more

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Rated 5 out of 5 stars

Great service - very helpful when I ordered over the phone - I already knew my shoe size and have worn this style before - so it was very easy. The trainers arrived in a couple of days. Would definit... See more

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Rated 4 out of 5 stars

Very happy with the quality and quick shipping but cannot always get the size or variety in store and as returns are not free this adds to the already high cost of the goods. I would prefer to shop i... See more

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Rated 5 out of 5 stars

Excellent service. Order promptly delivered. My Wife is so pleased with the first pair of her red coloured Shoe Med trainers that I had to order her a second identical pair with the dark blue finish.... See more

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Rated 5 out of 5 stars

First time in decades I haven't had to break my feet into new shoes. The shoes I've bought are so....ooh comfortable. Amanda measured my feet and then brought lots of possibles until we found best fit... See more

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Rated 5 out of 5 stars

Staff are always so very friendly and helpful. Amanda went above and beyond as she sent me a digital copy of a brochure. I have purchased a few XSENSIBLE trainers which have helped my feet so much.... See more

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Rated 5 out of 5 stars

This review relates to a previous review which I wrote concerning a pair of shoes I bought in early December which I stated in the review was never delivered to me Since then Shoe Med have contact... See more

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Rated 5 out of 5 stars

Pleased with my purchase from ShoeMed. Would highly recommend this supplier. Prompt Service. Also a hand written thank you from them which is a lovely touch and appreciated..

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Rated 5 out of 5 stars

Arrived very quickly, fantastic service. Bought a pair of Joya shoes, so comfortable I have ordered another pair today and a pair for my husband. I have found the best footwear possible, they make... See more

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Rated 5 out of 5 stars

Ordered on line Shoemed kept me informed at every stage of the process and with DPD delivering I received my order in 24 hours. The trainers are comfortable and once I have got used to them they will... See more

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Rated 5 out of 5 stars

Extremely thorough investigation, including reference to the notes on their system from previous visits, of what was required to suit my feet. A re-evaluation/re-measuring of my feet to find what chan... See more

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Rated 5 out of 5 stars

What a find! Such lovely assistants. Such great service. Such comfy shoes, and plenty of choice in styles, colours and makeups. Never realised how much difference a different sole could make. No press... See more

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Rated 5 out of 5 stars

These shoes are superb. This is my third pair and my other two pairs are still going strong. The ShoeMed shop in Stratford upon Avon offers a wide range of choice. The Lady Manager could not have been... See more

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Rated 5 out of 5 stars

Everything done well. From clarity on the website to easy ordering and prompt delivery through to quality product exactly as ordered that can be personalised for comfort , this company does it right.... See more

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Rated 5 out of 5 stars

Following a consultation from Amanda and recommendations I placed an online order. As usual a speedy despatch and delivery which was much appreciated. I wish that there were more than 5 *'s as I w... See more

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Rated 5 out of 5 stars

Excellent advice about the make and style of shoe best suited to my feet. The assistant brought about six different styles until I found the ones that were the most comfortable.

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Rated 5 out of 5 stars

I put my slippers on immediately they were delivered; they are so comfortable, the width the foot arches and the soft soles make them absolute winners. First comfortable slippers I’ve had in many year... See more

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Rated 5 out of 5 stars

My last ShoeMed shoes were falling apart. I looked at the ShoeMed website and saw the shoes that I wanted and the sizes available which included my size. I phoned the store but I did not have time t... See more

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Rated 4 out of 5 stars

I attended a shoe fitting appointment on 28 Nov 2025. I can't fault the attention I received. I have very specific needs and unfortunately a suitable pair of shoes could not be supplied but I was giv... See more

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Rated 5 out of 5 stars

The staff are always very friendly and helpful. Amanda went above and beyond as she sent me a digital copy of a brochure. I have purchased a couple XSENSIBLE shoes which have help my feet tremendous... See more

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Rated 1 out of 5 stars

Bought a pair of Joya Sierra hiking boots for £189, list price £210. These have been lightly used for dog walking in Norfolk in the winter since purchase in September 2024, so not exactly heavy... See more

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Rated 5 out of 5 stars

Delivery as expected. Great productz didn't fit me sadly, but returns process and refund was quick (not free mind). Would still use again.

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Rated 2 out of 5 stars

I received my recovery sliders and they were very small and too narrow. I am usually a 4.5 but had ordered a 4 as they don’t do half numbers. I rung the company up regarding returns and was advised... See more

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Rated 5 out of 5 stars

Fast, honest service. I have spent a fortune looking for shoes that were comfortable.,wide enough and looked fashionable!

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Rated 5 out of 5 stars

Fantastic experience at Shoemed. The staff are incredibly knowledgeable, patient, and genuinely care about finding the right fit rather than just making a sale. I was given expert advice, proper measu... See more

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Rated 5 out of 5 stars

Fantastic experience at Shoemed. The staff are incredibly knowledgeable, patient, and genuinely care about finding the right fit rather than just making a sale. I was given expert advice, proper measu... See more

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Rated 5 out of 5 stars

I returned my first purchase as they were the incorrect size. (my fault) The transaction went smoothly and my refund was handled efficiently as was my repurchase which arrived in good time m

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Rated 1 out of 5 stars

I bought shoes after almost 3 weeks of waiting. They contacted me to say that they do not have my size.

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Rated 4 out of 5 stars

Shoemed were great really helpful as usual. The shoes themselves are not that wide and if I was not using them as slippers I would be returning I really could tell the difference between the STD pai... See more

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Rated 5 out of 5 stars

Medalin Comfort: These are the first socks I've bought for years that come in a sensible size for a 4-5 foot AND are real soft grip all the way up. No more painful grooves round my ankles & legs. Th... See more

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Rated 1 out of 5 stars

Ì was advised that my order would be despatched the day after it was placed. This didn't happen and I was still waiting for delivery ten days later. I would not order from ShoeMed again.

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Rated 5 out of 5 stars

Shoe Med are a great company . I have used their service before. If you have any problems with your feet and shoes this is the company to get advice from. They have very good products I’ve never have... See more

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Rated 5 out of 5 stars

Easy to purchase with a quick delivery. Nice touch in that the invoice had a hand written comment, thanking me for for the purchase. Excellent Customer Service.

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Rated 5 out of 5 stars

Superb shoes, well trainers really, 2nd pair others latest 5 years and still going great for my feet and good service to boot 😀

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Rated 5 out of 5 stars

My feet felt in safe hands during my search for comfortable shoes. I have "awkward" feet, arthritis and all that and Dominic was so patient. I would highly recommend.

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Rated 5 out of 5 stars

Amanda looked after us extremely well with nothing being too much trouble. Always had good service here with great range of product. Nicholas Gale lll

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Rated 2 out of 5 stars

My order was processed quickly. The shoe arrived in a timely fashion. The shoe looks good and is well made. I can't comment about the comfort of the shoe as I never took it out of the box. Unfortun... See more

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Rated 5 out of 5 stars

Amanda was very knowledgeable about the variety of shoes available, and went to great trouble to find the best option for me. It’s incredibly valuable and reassuring to get this quality of service and... See more

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Rated 1 out of 5 stars

I still haven’t received the shoes I ordered in early December Mrssage said they were in their way but never arrived usually they are very good but not this time

Company replied


Company details

  1. Shoe Store
  2. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Couldn't get them on!!…

I thought these would be perfect for my husband! I still think they'd be good for smaller feet but unfortunately he could not get them on. The gap to slide feet in is way too small so not hands free or anything else.

March 19, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review, we are sorry your recent purchase was not suitable.

Please do contact our in store team who will be happy to help you.

All the best ShoeMed :)

Rated 5 out of 5 stars

Helpful, knowledgeable staff

The member of staff knew her stock and took care to bring me things that might suit the shape of my foot.

March 19, 2026
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Reply from ShoeMed Limited

Thank you so much.

We are delighted to have been able to help you.

Hope to see you in store again!

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Really good service and advice from…

Really good service and advice from Amanda ( i think ) friendly and knowledgeable. Gave me confidence in the purchase.

March 18, 2026
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Reply from ShoeMed Limited

Thank you so much for posting a review.

We are so happy you received such good service and we will be sure to let Amanda know.

Thank you so much for your continued support.

Best wishes ShoeMed :)

Rated 4 out of 5 stars

Long wait

Frustrating that I had to wait so long for order and did not receive update about the delay until I called. Last update was good to inform me product had arrived.

March 18, 2026
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Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We are sorry that you had to wait for your order, we are as keen as you to get the stock in store but are so reliant on the speed of goods passing through customs and haulage companies being able to deliver.

We will take on board your feedback and look into adapting our processes to include more regular updates.

Wishing you all the best ShoeMed

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery prompt. Shoe fit was very good. Will order from them again.

March 17, 2026
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Reply from ShoeMed Limited

Thank you!

Rated 5 out of 5 stars

Trainers arrived before the expected…

Trainers arrived before the expected date.Very well packaged and really good quality.Very comfortable and a perfect fit

March 12, 2026
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Reply from ShoeMed Limited

Thank you so much for taking the time to post a review.

So pleased your Joya trainers are such a good fit.

Wishing you all the best ShoeMed

Rated 5 out of 5 stars

Helpful and friendly member of your…

Helpful and friendly member of your team helped me to select shoes for problem feet!
I would recommend you.

March 11, 2026
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Reply from ShoeMed Limited

Thank you so much :)

We are so pleased to read you had a pleasant experience at our Stratford Upon Avon store.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

My last ShoeMed shoes were falling…

My last ShoeMed shoes were falling apart. I looked at the ShoeMed website and saw the shoes that I wanted and the sizes available which included my size. I phoned the store but I did not have time to call in an see them due to it being a 2 hour round trip by car and my work commitments. I paid for the shoes over phone on understanding I had 28 days to return them in their box if unsuitable. The shoes arrived in about 3 working days and I was not charged for postage/packing. Staff were very helpful on the telephone. Very pleased with the shoes I received which are really comfortable and I will be keeping. The shoes are perfect for me as they have removable insoles which I have replaced with personalised orthotics (insoles). Thank you ShoeMed.

February 27, 2026
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Reply from ShoeMed Limited

Thank you :)

We are also so pleased to have been able to assist you in your footwear purchase.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Excellent buying experience

Easy to purchase with a quick delivery. Nice touch in that the invoice had a hand written comment, thanking me for for the purchase. Excellent Customer Service.

March 10, 2026
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Reply from ShoeMed Limited

Thank you so much for taking the time to post a review.

We are so pleased you liked our little note, we do try and give a high stand of customer service.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Highly recommended

Great price, fast delivery and a lovely personalised note. I highly recommend ShoeMed and will definitely buy from them again!

March 9, 2026
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Reply from ShoeMed Limited

Thank you so much :)

Rated 3 out of 5 stars

I purchased some trainers

I purchased some trainers which I got wrong, I sent an email saying that I had made a mistake and wanted an exchange, but they said they would not exchange just send them back unused (obviously) and order the new ones . Which is what I did but are now still waiting for the refund for the original ones.

March 9, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

Your refund was processed on 12th March and has cleared our system, please check with your bank/card issuer.

Your order placed on 11th March, was delivered on 12th March, please check the tracking number that was emailed to your order address. If you have not received, please contact us and we will investigate this for you.

Kind regards ShoeMed :)

Rated 5 out of 5 stars

Excellent Slippers

Excellent Slippers, Delivered Quickly. Thank You.

March 7, 2026
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Reply from ShoeMed Limited

Brilliant, thank you :)

Rated 5 out of 5 stars

Excellent selection of shoes and…

Excellent selection of shoes and friendly, knowledgeable staff who went the extra mile with exemplary customer service.

March 6, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post such a lovely review.

We will make sure the in-store team are made aware.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, wonderfully comfortable shoes

March 6, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much, delighted to read your Finn Comfort shoes are providing you with some comfort.

Rated 5 out of 5 stars

Superb shoes great service

Superb shoes, well trainers really, 2nd pair others latest 5 years and still going great for my feet and good service to boot 😀

March 5, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you! So pleased your Joya shoes are working well for you. All the best

Rated 5 out of 5 stars

Excellent advice …

Excellent advice about the make and style of shoe best suited to my feet. The assistant brought about six different styles until I found the ones that were the most comfortable.

March 5, 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post a review. So pleased we were able to find the most suitable footwear for you. All the best ShoeMed :)

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