Shoes By Mail Reviews 

715
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My son will only wear a particular brand and style of school shoe and unexpectedly needed new ones during term time. Shoes by Mail were by far the cheapest but neither service or quality were comprom... See more

Rated 5 out of 5 stars

Shoes by Mail supplied and delivered an item i could not get on the High Street. The web pictures were accurate and comprehensive, I received exactly what I wanted. Price was comparable to retail ou... See more

Rated 5 out of 5 stars

Found Clarks boots in the right style size and colour on this site after trying in stores for weeks. Payment was straightforward and the delivery was made on the day that was promised. I even rece... See more

Rated 4 out of 5 stars

I have not as yet received the item, but I know , I hope and I trust that the item will be as good as sdvertised. We've seen it with friends, and have tried ordering for my own , tho nothing w... See more

Company details

  1. Shoe Store

Information provided by various external sources

Stylish & comfortble for top quality shoes, We are a small local buisness based in Llandudno that expanded to the web in 2012. We aim to provide exceptional customer service and our small team means you can expect a personal experience everytime you shop with us. We offer free delivery and returns on orders over £40 within the UK, but we do also ship worldwide!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(715)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I have not as yetreceived the item

I have not as yet received the item, but I know , I hope and I trust that
the item will be as good as sdvertised.

We've seen it with friends, and have tried ordering for my own , tho nothing would meet my personal specifications - color, size and fit.
I am Asian, and it is that difficult to find miniature sizes.

I appreciate the concern of the team, esp Ben K to assure that
the item will arrive here in Chicago, in time snd in safe condition.

May 15, 2017
Unprompted review
Rated 3 out of 5 stars

Quick delivery but unfortunately have …

Quick delivery but unfortunately have had to return item I ordered. Returned on 5th May so waiting for response regarding my refund.

May 9, 2017
Unprompted review
Shoes By Mail logo

Reply from Shoes By Mail

Hi Christine,

Thanks for your review, I can confirm that you were fully refunded on 08/05/2017 :)

Kind Regards,
Shoes by Mail

Rated 5 out of 5 stars

A good experience.

The shoes were packed adequately, came quickly, were what were ordered, and questions very quickly and professionally dealt with. Shoes by Mail seem a very good organisation.

April 30, 2017
Unprompted review
Rated 5 out of 5 stars

Delighted by the prompt delivery

Delighted by the prompt delivery. Unfortunately, the fit was not quite right on the summer sandals I ordered, but the pre-paid label made their return easy.

April 25, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look