Shoes By Mail Reviews 

715
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

My son will only wear a particular brand and style of school shoe and unexpectedly needed new ones during term time. Shoes by Mail were by far the cheapest but neither service or quality were comprom... See more

Rated 5 out of 5 stars

Shoes by Mail supplied and delivered an item i could not get on the High Street. The web pictures were accurate and comprehensive, I received exactly what I wanted. Price was comparable to retail ou... See more

Rated 5 out of 5 stars

Found Clarks boots in the right style size and colour on this site after trying in stores for weeks. Payment was straightforward and the delivery was made on the day that was promised. I even rece... See more

Rated 4 out of 5 stars

I have not as yet received the item, but I know , I hope and I trust that the item will be as good as sdvertised. We've seen it with friends, and have tried ordering for my own , tho nothing w... See more

Company details

  1. Shoe Store

Information provided by various external sources

Stylish & comfortble for top quality shoes, We are a small local buisness based in Llandudno that expanded to the web in 2012. We aim to provide exceptional customer service and our small team means you can expect a personal experience everytime you shop with us. We offer free delivery and returns on orders over £40 within the UK, but we do also ship worldwide!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

715 reviews

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4.4

All reviews

(715)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oustanding

First time I have used this company,have to say the service and delivery was second to none.

December 26, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing

Excellent – no reservations, I would recommend this company to anyone.

December 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Excellent service, very quick delivery, packed well, a good competitive price , would buy again.

December 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered some boots for my daughter. They were dispatched instantly and delivery was on time. Unfortunately the boots didn't fit, but returning was easy and a refund processed super quickly. Superb service, much more efficient than many other online shopping companies I have used recently.

December 18, 2016
Unprompted review
Rated 2 out of 5 stars

eBay purchase Clarks Keesha Rosa - The shoes are still not here

The shoes are not arrived yet, what comment can I give and write about? The tracking information from Royal Mail is rubbish.
Where are the shoes now???

December 16, 2016
Unprompted review
Shoes By Mail logo

Reply from Shoes By Mail

Hi Keith,

I have had a look into this for you. Shoes to Hong Kong can take up to 4 weeks to arrive. This is stated on our website. The official Royal Mail tracking number issued to you is accurate and if you have any questions regarding your item, you can call Royal Mail and they are usually very helpful.

I am sorry to hear you feel you haven't received the service you expected. Please get in touch with a member of our team should you have any more questions.

Kind Regards,
Chloe
Shoes by Mail

Rated 5 out of 5 stars

Fantastic service

Made the mistake of trusting Clarks' measurements of my son's feet (again) and ordered a 7 1/2 F in a style that they hadn't got available in store, which by the way is a frequent issue with Clarks. Shoes By Mail were the only supplier with stock and they arrived the next day even though I hadn't paid for next day delivery. They were ridiculously tight so ordered the next width fitting which arrived quickly and the refund was sorted within the week. I will no longer buy any Clarks shoes in-store, it is ridiculous that there is such variation between different styles in the exact same size. Will just get my son measured at Clarks as a guide and order two sizes from Shoes By Mail and send the wrong one back!

December 16, 2016
Unprompted review
Shoes By Mail logo

Reply from Shoes By Mail

Hi Siobhan,

We're happy you liked our service. Thanks for shopping with us, as a small business we need all the support from our customers that we can get! So thank you!

If you ever have any trouble with sizing a member of our small team is always available via email or telephone to help, so don't hesitate to get in touch if you have any questions.

We stock Clarks toddler and junior gauges also, which means you can measure your little one at home and then use the online Clarks size converter to see the size.

Merry Christmas! We look forward to dealing with you again soon. :)

Chloe
Shoes by Mail

Rated 5 out of 5 stars

Excellent Service

Shoes exactly as described with super fast free delivery

December 13, 2016
Unprompted review
Shoes By Mail logo

Reply from Shoes By Mail

Enjoy, Thomas! And Merry Christmas from the team :)

Rated 5 out of 5 stars

Great company

Really great service. No quibble refund and very speedy delivery. Highly recommended.

December 11, 2016
Unprompted review
Shoes By Mail logo

Reply from Shoes By Mail

RL21! Thanks so much, we look forward to dealing with you again in future!

Merry Christmas!

Chloe
Shoes by Mail

Rated 5 out of 5 stars

Good service

Ordered some boots for a Xmas present that my wife had seen in the shops but she was unable to get her size. Found the boots, right size and discounted as well. Good delivery. Would use again.

December 9, 2016
Unprompted review
Shoes By Mail logo

Reply from Shoes By Mail

We hope she loves them, David! We have extended returns until the end of Jan, so if there are any issues just send them back to us and will do everything we can!

Merry Christmas & thanks for shopping with us!

Chloe
Shoes by Mail

Rated 5 out of 5 stars

Found boots that weren't available elsewhere

Found Clarks boots in the right style size and colour on this site after trying in stores for weeks.
Payment was straightforward and the delivery was made on the day that was promised.
I even received a discount as it was my first order.
There is even a Freephone number which was answered promptly during the operating hours stated.
A fantastic experience and I will definitely use them again.

November 25, 2016
Unprompted review
Rated 5 out of 5 stars

Good value and quick delivery

I saw some Clarks shoes I wanted in a shop and searched them online - these were by far the cheapest. Received promptly and they were in perfect condition. Size was accurate and they are very comfortable on.

November 14, 2016
Unprompted review

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