Ordered braces. Trying to get them to send an rma is almost impossible. They don't answer the phone hardly either. Won't do business again with them. Filing complaint and disputing charge now with ban... See more
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See what reviewers are saying
I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another o... See more
Awful experience. Bought a knee brace. I e mailed for a return label. it was too small. They sent the label. I packed the item and sent it via UPS ground (the return label). Have never heard it... See more
This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the c... See more
Company details
- Physiotherapy Equipment Supplier
- Fitness and Nutrition Service
- Fitness Equipment Store
- Mobility Equipment Supplier
- Pharmacy
- Sporting Goods Store
Information provided by various external sources
Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email weborders@shop-orthopedics.com or give us a call at 855.618.5610 for assistance.
Contact info
27051 Towne Centre Dr #180, 92610, Foothill Ranch, United States
- 855-618-5610
- weborders@shop-orthopedics.com
- shop-orthopedics.com
1.1
Bad
539 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Very happy with this product. The product arrived in excellent condition & works great
November 12, 2018
Unprompted review
Very good service and prompt delivery.
November 11, 2018
Unprompted review
Customer Service Poor
I ordered orthopedic braces and it took several calls over at time span of 2 weeks to determine the status of the delivery. After confirming the purchase at the time of purchase, I did not receive the tracking details. I called customer service multiple times and it went directly to voice mail over a two week period. I was able to finally speak to someone who promised that they would send me an email notification on the status of the item the following day and did not hear back from them. After involving other options, the items shipped and within 2 days, received the items. Poor communication on delivery of items and when to receive. Customer service does not exist.
November 10, 2018
Unprompted review
Prompt & courteous service
Prompt & courteous service. I had a question about my order & they responded to my email right away.
November 10, 2018
Unprompted review
Breg shoulder pad
Shoulder pad was easy to order, arrived in time at a good price
November 7, 2018
Unprompted review
Complete "Customer Service" FAIL
Complete "Customer Service" FAIL. Find another company to deal with. There are plenty out there with infinitely better service.
November 5, 2018
Unprompted review
Late and no customer service.
The item I order 3 day select did not arrive for a week. I left two messages which neither were returned. I am returning the item as it came too late post surgically. Not a company I would work with again or recommend.
November 5, 2018
Unprompted review
they took my money, did not ship product, did not respond to calls and emails, would not cancel my order.
November 4, 2018
Unprompted review
As general it works well
As general it works well, but straps are hard to adjust. They can be smoother fabric, as car or plane straps.
November 3, 2018
Unprompted review
Contacted 3 times with no response
I contacted Shop-Orthopedics three times in the last two weeks regarding a return and they have yet to respond to me. I am beyond frustrated and will never shop with this company again.
October 30, 2018
Unprompted review
Great prices and super fast shipping!!
October 29, 2018
Unprompted review
very good product
October 29, 2018
Unprompted review
Easy to order
Easy to order, quick to ship. Would have rated higher but constant email reminders to rate dropped the score.
October 26, 2018
Unprompted review
Product works as advertised.
October 24, 2018
Unprompted review
Great service!!
October 22, 2018
Unprompted review
Great Experience
This website had exactly what I was looking for at the best price out there!
October 21, 2018
Unprompted review
Completely satisfied customer
I received my order very quickly and it was exactly what I needed!! Highly recommend!!!
October 20, 2018
Unprompted review
Well made product and works great.
October 19, 2018
Unprompted review
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