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Rated 1 out of 5 stars

Ordered braces. Trying to get them to send an rma is almost impossible. They don't answer the phone hardly either. Won't do business again with them. Filing complaint and disputing charge now with ban... See more

Rated 1 out of 5 stars

I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another o... See more

Rated 1 out of 5 stars

Awful experience. Bought a knee brace. I e mailed for a return label. it was too small. They sent the label. I packed the item and sent it via UPS ground (the return label). Have never heard it... See more

Rated 1 out of 5 stars

This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the c... See more

Company details

  1. Physiotherapy Equipment Supplier
  2. Fitness and Nutrition Service
  3. Fitness Equipment Store
  4. Mobility Equipment Supplier
  5. Pharmacy
  6. Sporting Goods Store

Information provided by various external sources

Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email weborders@shop-orthopedics.com or give us a call at 855.618.5610 for assistance.


Contact info

1.1

Bad

TrustScore 1 out of 5

539 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Card fraud problem

They had a problem with my credit card because of my VPN. If you use a VPN your card may show up as a fraud.They should have told me more about why they couldn't enter my order so I could fix it.First time this ever happened to me.

September 2, 2018
Unprompted review
Rated 5 out of 5 stars

Best product money can buy

I bought a medium sized Achilles lift, though it was a little pricey for my budget, this is the best product I have ever used. I wear it to work (12 hours shift) and I hardly feel any pain. I have stopped taking the pain medication the doctor prescribed for me. I have recommended this product to some of the nurses I work with and they have already placed their orders.

August 31, 2018
Unprompted review
Rated 5 out of 5 stars

Product received as ordered

Product was received as ordered. I ordered rhe wrong product and had extreme difficulty reaching this company to return. I finally found an email and they reaponded very quickly apologizing as they have had issues with phone systems. Although i was initially annoyed once i connected with them they were very repsonsive and i would order from this site again

August 31, 2018
Unprompted review
Rated 5 out of 5 stars

PLEASED!

Fast! Excellent pricing!! Free shipping!!! Very pleased with this company!!!!

August 29, 2018
Unprompted review
Rated 4 out of 5 stars

returns policy

We Contacted the returns department but heard nothing and the telephone went to voice mail. However, found out they were moving and phone system was temporarily messed up. After several days they sent a return authorization as soon as they got my messsge.

August 29, 2018
Unprompted review
Rated 5 out of 5 stars

fabulous knee braces form fit and…

fabulous knee braces form fit and function! would recommend shop-orthopedics to anybody looking for Quality knee braces customer service is top-notch! I love my knee braces ! thank you Chris

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Great experience! The item I ordered was as described and shipped to me very quickly and painlessly. When I was unable to use the item, their customer service (Chris O.) worked with me to facilitate my return. I would order from Shop Orthopedics again and highly recommend their products and support!

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

I would purchase again without any…

I would purchase again without any hesitation. I ordered a tall foot boot. The prices are more than reasonable compared to others. The boot is very lightweight, has the bladder to inflate for a snug fit and was shipped quickly. It seems like higher than average quality. Only one issue-I did leave a voicemail on a Friday regarding my purchase and wondering when it would ship. I did not get a return call but I did get a great product.

Thank you!!

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service. I left a voicemail question over the weekend and received a call the following Monday and had all my questions answered. Great job Chris.

August 22, 2018
Unprompted review
Rated 2 out of 5 stars

Shipment was not complete-a key part…

Shipment was not complete-a key part was missing. I am having difficulty returning the package for replacement. Have called Customer Service but have not received a call back with a postage authorization.

August 21, 2018
Unprompted review

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