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Rated 1 out of 5 stars

Ordered braces. Trying to get them to send an rma is almost impossible. They don't answer the phone hardly either. Won't do business again with them. Filing complaint and disputing charge now with ban... See more

Rated 1 out of 5 stars

I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another o... See more

Rated 1 out of 5 stars

Awful experience. Bought a knee brace. I e mailed for a return label. it was too small. They sent the label. I packed the item and sent it via UPS ground (the return label). Have never heard it... See more

Rated 1 out of 5 stars

This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the c... See more

Company details

  1. Physiotherapy Equipment Supplier
  2. Fitness and Nutrition Service
  3. Fitness Equipment Store
  4. Mobility Equipment Supplier
  5. Pharmacy
  6. Sporting Goods Store

Information provided by various external sources

Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email weborders@shop-orthopedics.com or give us a call at 855.618.5610 for assistance.


Contact info

1.1

Bad

TrustScore 1 out of 5

539 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mother of Athlete

I purchased this ankle support for my daughter who was prescribed one last volleyball season after sustaining an ankle injury. She feels the brace gives her the support she needs when landing. My only complaint would be towards the physicians who charged our insurance $500 for the exact ankle (except with their clinics name stitched on strap). I was able to purchase an ankle support for her other ankle direct from your company for $150. The physicians should be ashamed. And your company should not allow such a high mark up on your product. Love the product.....just not the means we were introduced to it

July 29, 2018
Unprompted review
Rated 1 out of 5 stars

I ordered Don Jon Arch Rivals and it…

I ordered Don Jon Arch Rivals and it looked like it would fit my husband. I contacted company and spoke to Vhris Olivares. He gave me his phone number. I tried 2times and he never called. I also sent an e-mail and no response. Accorto the chart for women it should be for a size 7in a half -8. I only want to send the one I received and get correct size. My phone number is561-596-7306 eastern standard time. I work from 22-6

July 28, 2018
Unprompted review
Rated 5 out of 5 stars

xxxx

Received order in very timely manner.

July 16, 2018
Unprompted review
Shop Orthopedics logo

Reply from Shop Orthopedics

Kevin,

I'm showing that your order was placed on 7/1, shipped 7/3 and delivered to your home on 7/5 under FedEx Tracking # 414878440321. Please give us a call if you need help locating your order or initiating a claim with FedEx.

Rated 4 out of 5 stars

So far so good

So far so good.

The Ossur Foot Up inlays stretch out over time, so they need to be replenished. Best price and no frills. Definitely returning to this in the future.

July 7, 2018
Unprompted review
Rated 5 out of 5 stars

5 stars on the company 1 on product

5 stars on the company 1 on product
1 on product because it was extremely hard and useless for my situation. It is all packed and ready for return. Company was great to deal with and quick response on the need to return. If anything, I was the one who was impatient do to my experiences with other companies in regards to returns.
Thank you and keep up the good work.

July 5, 2018
Unprompted review

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