I needed to replace 2 window handles for my 1980's Anglian bay window. The web site is useful in locating the type of replacement handles I needed/wanted.Spoke to customer service team because was uns... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Replacement Parts Shop - Anglian Home Improvements
Written by the company
Online Shop for Anglian Replacement Window and Door Parts
The Anglian Online Shop is a place to purchase replacement window and door parts. This includes window and door handles, sash window furniture, locking mechanisms and keys from the comfort of your home. You can also purchase door accessories, including cat flaps, letterboxes, house numbers, door knockers and security chains.
Anglian are a national company but with a strong local presence across the UK. For over 55 years, we have been helping Britain's homeowners transform their homes. We take standards and approvals very seriously and manufacture all our products to the relevant British Standards and seek approvals from rigorous third-party bodies to ensure we meet the highest of industry standards.
Please note that this is the Trustpilot page to review products bought from the Anglian Shop only.
Contact info
Customer Services, Liberator Road, NR6 6EU, Norwich, United Kingdom
- 0800 988 9398
- customer.services@angliangroup.com
- shop.anglianhome.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over priced Poor quality products and a…
Over priced Poor quality products and a slow service. Go elsewhere . I will never use Anglian again
The new handle is fine
The new handle is fine, stronger than the one it replaced which has a flimsy plastic lock/ unlock mechanism. Would expect it to arrive in less than 2 weeks considering it only travelled 25 miles. Expecting to order more as we have another 14 waiting to fail
I requested a replacement key paid and…
I requested a replacement key paid and recieved it no problem at all you managed to sort out which key I needed and I was impressed on the speed of your service I would have no problem recommending you to anyone I reieved the same service when I had the window fitted definately 5 star service
Rapid delivery
Rapid delivery. Good service onbreturn but a bit disappointing I had to pay postage.
Parts arrived on time and worked…
Parts arrived on time and worked perfectly. Nothing more to add!
Fast delivery to my purchase
New part not the same as the original and did not fit
You had increased the size of the part from the original. Had to modify the part and the window frame to make it fit.
ok for me as an ex engineer but most people would not be able to do it.
You need to have someone to talk to , not use an electronic connection.
Poor show.
Excellent in all areas
Having ordered new replacement handles…
Having ordered new replacement handles for my windows I was very disappointed when my package came to find nothing in it...empty . I got in touch with anglian to tell them about it, the lady was very apologetic and sorted this by sending out two more handles .
Great replacement parts for windows…
Great replacement parts for windows fitted easy and quality window handles the only negative is the delivery is really slow but I love all the new handles.
Very easy transaction
I was surprised by just how easy it was to find what I wanted, order and pay. I was also surprised by how cheap the part I wanted was. Delivery free and prompt.
Good quality window handle
Poor delivery service
Even though you say it can take up to 14 days to deliver it amazes me you need all that time to send a door handle. I suspect you don’t, it is just poor customer service.
Handle damaged in transit
I ordered 2 metal replacement window handles, they were sent in a padded envelope but the handles themselves were not individually wrapped beyond a plastic bags. One of the handles arrived with a chip, presumably caused by the other.
Postage was free so yes I would order from them in future but I would order handles separately.
I talked to the phone rep who zhjezted…
I talked to the phone rep who zhjezted I buy the new window catch and install it myself. She sent me video tutorials and I did the job in 10 minutes flat. Saved money and am very pleased with myself.
Although we had to return items as our…
Although we had to return items as our door handles from original french door were now discontinued the service was quick.
Easy to order and fit
Easy to order and fit. Delivery was great also the price was very reasonable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.














