I needed to replace 2 window handles for my 1980's Anglian bay window. The web site is useful in locating the type of replacement handles I needed/wanted.Spoke to customer service team because was uns... See more
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Hi, The on line order was straight forward but delivery was via second class post and took well over a week to be delivered. Strongly suggest first class post at these prices for 5 star customer sati... See more
The order was supplied soon after being placed. The part supplied was well packaged and in very good condition. Its fitting was straightforward and gave a great finish.
Good service supplying the replacement handle, but there is clearly an issue with these as it's the 2nd I've had fail. If they were made better in the first place, it would have been 5 stars.
Company details
About Replacement Parts Shop - Anglian Home Improvements
Written by the company
Online Shop for Anglian Replacement Window and Door Parts
The Anglian Online Shop is a place to purchase replacement window and door parts. This includes window and door handles, sash window furniture, locking mechanisms and keys from the comfort of your home. You can also purchase door accessories, including cat flaps, letterboxes, house numbers, door knockers and security chains.
Anglian are a national company but with a strong local presence across the UK. For over 55 years, we have been helping Britain's homeowners transform their homes. We take standards and approvals very seriously and manufacture all our products to the relevant British Standards and seek approvals from rigorous third-party bodies to ensure we meet the highest of industry standards.
Please note that this is the Trustpilot page to review products bought from the Anglian Shop only.
Contact info
Customer Services, Liberator Road, NR6 6EU, Norwich, United Kingdom
- 0800 988 9398
- customer.services@angliangroup.com
- shop.anglianhome.co.uk
4.0
Great
1K reviews
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Efficient and quick service
January 30, 2026
Replacement window handles are now far…
Replacement window handles are now far superior to the original ones
January 20, 2026
Perfect replacement handles
Perfect replacement handles, probably better than originals.
January 19, 2026
Easy to find what I needed
Easy to find what I needed, quick to order and fast delivery
January 19, 2026
Replacement window handles
Easy to order, delivery was quick enough for my purpose.
I chose Anglian as they were the original parts.
I knew the handle design was slightly different so I ordered a pair in order to match.
January 19, 2026
I wanted a spare key for some old…
I wanted a spare key for some old Anglian UPVC windows. The chat room person was very helpful and recommended a product which I purchased but unfortunately did not work on the windows in question. I called again and again the person was very helpful and asked for purchasing reference which I was able to provide. It turned out that the purchase was originally made via a commercial arm of Anglian and I was given the email contact for the commercial contract section to chase up the original purchase records but unfortunately this time I didn't receive any response or acknowledgement. I eventually sourced keys from another company of locksmiths.
January 19, 2026
Replacement handle for casement window
Product is very good, packaging was good
Delivery slower than expected as bog standard off the shelf product requested
Initial request had iffy response before having to press harder to get a more meaningful response to what I needed.
January 19, 2026
I have been constantly ringing and…
I have been constantly ringing and emailing to get a service call. I am still awaiting a call back to book a service in . It is not good customer service .
January 6, 2026
Good product
Good product, would have been helpful to have had some fitting instructions included.
January 9, 2026
It took a moth and several phone calls…
It took a moth and several phone calls before I received the wrong handle (with instead of without lock).
January 6, 2026
Products arrived quickly and were well…
Products arrived quickly and were well packaged.
December 8, 2025
Order was delivered on time
Order was delivered on time, friendly service, good product.
December 12, 2025
I had booked an appointment for someone
I had booked an appointment for someone to come and give a quote for a new front door and potential 3 windows. After booking the appointment scheduled for the next day. The advisor did not turn up. I didn’t receive a call. I then called them and they said we don’t know what has happened and we could reschedule for a later date. Told them not to bother and went else where. Not good customer service at all.
December 23, 2025
Unprompted review
Good service and reasonably price item.
December 8, 2025
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