I bought some paint no tag brought another one same brand one matte one gloss manger Michael at Clinton Hwy in Knox Tenn was asked if he knew price ,if the same he said no different price REAL RUDE k... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I feel as though prices are really jacked up at Hobby Lobby. Maybe they figure everybody will use the coupon. They don’t accept Michael’s coupons either (Michael’s accepts theirs).Their art supplies... See more
I like hobby lobby ok in terms of what they carry, though switching out quality name brand art supplies for their garbage knock offs is a HUGE mistake. Especially when the owner is an old holy roller,... See more
Absolutely dreadful service. Left a shirt for framing on 16th October and explained we were returning back to the UK the following day. Gave them our sons phone number who lives local to the store, p... See more
Company details
Information provided by various external sources
Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I give thanks for the heebie-jeebies creepos
I give. We love you poor review because 36 years old American male work in the concrete business which means stay in the day when I get off and let me know my hands a little dirty and maybe my pants stuff because I'm outside working with concrete and digging and holes and all the nasties that come along with it plus now I'll try to go to my neighborhood Lobby Hobby Lobby wishes in Sevierville Tennessee on Highway 66 and I go in everything is great at first until I'm in there for a few minutes and both times I have people to start follow me every time I go in there so I can be a profile for something I don't know if they think I'm stealing or is that person that maybe dirty can't have money but I've give it a chance both times to try to ignore it and then I heard them talking about me this time of the next all over I don't know if it's company policy to talk about your customers but I was highly offended so for the second time I put my stuff back on the shelf and I told him you know you don't have to watch me you know I'm here spending money so they left the store and I saw that the store I'm standing outside waiting for my partner that was inside and they keep coming outside to watch me still families having to keep an eye on your product mean you're a retail chain like this in a busy City but to the lengths they went to belittle me and try to embarrass will ensure they will never get my business again ever and anyone that I can dissuade from something there I also will
As someone stated below
As someone stated below, all of there prices are super reasonable. I’m happy with my order! :)
great store to shop
great store to shop, great stock of yarn, decent sales. Nice selection!
I ordered a frame for my boyfriend for…
I ordered a frame for my boyfriend for Valentine’s Day they are saying it was delivered yet it never was. They refuse to help resolve this issue. I will NEVER shop at Hobby Lobby online again.
Checking out is HELL!!!
I avoid going to Hobby Lobby because I HATE the long wait to check out. Braved it today. It was early it was snowing but still not enough cashiers. Why do they not have cashiers at the registers?!?! Just got a reminder, if there is something I need at Hobby Lobby, I don' t need it bad enough to go into Hobby Lobby.
Terrible Experience
Very disappointed with customer service and overall experience. My husband and I have been saving up money for my son's 8th birthday and decided to go to Hobby Lobby because of the educational gifts it has. It's not often that I can afford to go to Hobby Lobby so of course I wanted to look at everything. After about 10 minutes my husband informed me that we were being followed . For the life of me I couldnt figure out why, I certainly hadnt taken anything or even thought about shoplifting but yet there she was turning up on every isle even when we purposely went to the opposite side of the store to get away from this stalker. Then I realized after my husband and I split up she had no interest in me, she was keeping an eye on the man with long hair covered with tattooes, my husband. It made me sick to my stomach watching her, cast judgment upon him like that. My husband served this country to protect people like her. Needless to say Hobby Lobby lost my respect for the way that they treated my husband and your pretend to be shopper is the one to blame. Now wonder our veterans feel unappreciated.
Love all their decor and its at…
Love all their decor and its at reasonable prices!
Great selection of items
Great selection of items. Decent prices. Only knock is not enough clerks. Checking out is always time consuming.
When is holiday seasons changing
When is holiday seasons changing, hobby lobby is always a great place to stop it. One thing that I like about hobby lobby in Particular is that they always stock their shelves with items that is part of whatever season. Which makes it very easy to shop for your home. This is a great place to come with your girlfriends and spend a little money to shop for items for your house.
This store Carrie's a large variety of…
This store Carrie's a large variety of supplies. The only problem I have is when you ask questions about products or where a item is the answer received 8 of 10 times is I Don't Know.. so why don't they ask another employee why do I have to hunt another one down. I believe better training on products is needed or get some people with craft experience to work there. Heck idk
Slow and undependable
I ordered my daughter things over ten days ago for the holiday. Shipping is so incredibly slow, it’s still not there. If I would have known this I would have selected another company. Keep this in mind and don’t order from this company if you don’t have 2-3 weeks to wait. Undependable. Now I hope it will be there when she returns from her trip. Doubtful. Perhaps when ordering they should give you a delivery estimate so you can cancel if needed?
Bad customer service
I ordered online. Never received a confirmation email, but they took my money. Emailed customer service they gave me the run a round and told me to call customer service. Called waited 30 mins no one picked up. Bad service especially around the holidays.
Very slow at the registers!
Very slow at the registers!! Way too much time waiting!!
Love this store and how much they offer…
Love this store and how much they offer my creative self.
good selection & prices but their technology needs a major update
tbh I'm probably the person who shops at the local store the most and its great. they have sales that rotate every week and you can always get 40% off one item. I hope they level up their online shopping options and get free store pick up (or just free shipping to the store) like Joanns and Michales. Their shipping rates are VERY high for online orders (I run an online store and I know how much it actually costs to ship items, if Etsy sellers can offer free shipping on orders over $35 you'd think a chain retailer would too). Also they can't check if a specific item is in stock other than physically walking over to the isle (and it doesn't tell you online if its available in a certain store) that it is in so you just have to hope they have it in stock (they also can't check if other stores have an item so if its out of stock in one store you have to decide if its worth driving to another store where they also might not have it). Overall its a good store with a good selection but they need to update their technology. Also it sucks that its a christian store (bc if you're not going to respect my religion why should I respect yours) but its not like that's gonna change :/
Hobby lobby is fantastic
Huge selection
Huge selection. Friendly, courteous customer service. Very quick efficient delivery when I purchased from website.
Wonderful return experience
Recently had to return Christmas items for an event that was cancelled. The manager, Tony at the Dania Point store in Dania Beach, Fl could not have been more helpful and friendly. Also, this store is always well stocked, organized and clean!
Love the wide variety that this company…
Love the wide variety that this company offers as well as the many items catered to people of faith. You can easily spend hours browsing their selections and it seems like they carry everything you could possibly need related to crafts. They also often have great sales and coupons available. Love this company and definitely recommend them.
Very unorganized.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








