Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of delicious and high-quality Italian products, often highlighting fresh ingredients and superb prepared meals. People found the ordering process easy and efficient, appreciating the excellent service and proactive communication. Packaging is frequently described as beautiful, secure, and well-presented, ensuring items arrive in perfect condition. However, some customers also noted inconsistencies with delivery services. A few experienced significant delays, with orders arriving late for special occasions or not delivered as scheduled. There were also instances where parcels were left in insecure locations or did not arrive, causing inconvenience and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the efficiency, timely arrival,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious food, wine, and dry... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, often highlighting exceptional experiences where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Rated 4 out of 5 stars

Delicious home made pasta sauces

The quality of the products and the great service is always top notch. The home made sauces are delicious. The only reason I gave 4 stars is that the picker gave me 10 products, 7 pasta sauces and 3 packs of sausages, that were out of date either 2 or 3 days after delivery. Luckily I noticed and they all freeze very well.

August 16, 2024
Rated 5 out of 5 stars

Delicious focaccia sandwiches

Delicious focaccia sandwiches delivered on time and in lovely packaging - also left us the crates to transport them to our picnic which was so useful. Would definitely order these again.

August 15, 2024
Rated 4 out of 5 stars

Lina Stores are fab, DHL delivery less so

Fabulous food & service from Lina Stores but disappointing delivery service from DHL
Delivery is meant to be 9am - 6pm but our order was delivered after this time ( we had delays with our last order too)
On opening our order, the cool packs were very wet and the food boxes were almost warm. The packet of biscuits that were on top were soggy at the bottom of the packet. I put them in the airing cupboard to dry!
I guess the box had been in a van all day.
I raised this with Lina Stores & they responded promptly & apologised, offering a full refund or another order for free. This is very kind of them but I don't want them to be out of pocket so have just asked for refund on delivery & I hope they can get this back from DHL.

August 9, 2024
Rated 5 out of 5 stars

Excellent food and service

The order initially did not arrive in time, but Lina stores and their excellent customer services dealt with it promptly and went over and above to ensure we had the order. The products are excellent and we have been really pleased with the delicious food and with their customer support. Thanks so much for your amazing food and service.

July 26, 2024
Rated 5 out of 5 stars

Amazing quality and flavour

Ordered from Lina stores online. Extremely delicious food! Fresh pasta was amazing! Salami were all so delicious too, you can’t get that stuff in UK supermarkets!! Same with the cheese. Not even expensive for the quality and care, especially if you see some prices nowadays, this is literally the jackpot!! I’m so happy I found this place, can’t wait to try their restaurants as well asap! Best Italian in the UK no doubt!!!

July 3, 2024
Rated 5 out of 5 stars

Beautiful food

the food looked so appetising and attracted everyone to eat - we had overordered we thought but it was all devoured during the course of our workshop day - it was truly lovely food in all ways - so fresh, generous amounts and tasted of real Italian flavours - Cheese and Meat platters are exeptional!! Lina Stores also made a special effort to deliver to us as we had ordered late!

June 19, 2024

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