Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of delicious and high-quality Italian products, often highlighting fresh ingredients and superb prepared meals. People found the ordering process easy and efficient, appreciating the excellent service and proactive communication. Packaging is frequently described as beautiful, secure, and well-presented, ensuring items arrive in perfect condition. However, some customers also noted inconsistencies with delivery services. A few experienced significant delays, with orders arriving late for special occasions or not delivered as scheduled. There were also instances where parcels were left in insecure locations or did not arrive, causing inconvenience and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the efficiency, timely arrival,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious food, wine, and dry... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, often highlighting exceptional experiences where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery was very late

Delivery was very late. Only arrived at 10.30pm. Which made a lot of problems for my wife as she has a newborn baby

November 4, 2024
Rated 5 out of 5 stars

Their catering is also wonderful!

I have eaten at Lina Stores many times and it’s always delicious. So when I saw that they also do catering, I thought it would be perfect for a work event that I was organising. Claudio was so incredibly helpful, nothing was too much to ask. Would highly recommend!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I contacted Lina stores chat because we were having an issue with a voucher (no fault of Lina Stores) and they were really prompt and helpful sorting it out for us. We have received a delivery from them before and it arrived when they said it would and was packed beautifully.

October 15, 2024
Rated 5 out of 5 stars

We have used Lina Stores Catering on…9th October 2024

We have used Lina Stores Catering on numerous occasions for delivery. Claudio is so helpful. They are consistently punctual, and the food is always fresh and well-packaged. I highly recommend Lina Stores Catering. If you have the opportunity, I also suggest visiting their restaurants for dine-in — the food is always excellent.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Product arrived same date as stated and well packaged with some ice to keep the product cool. I really like the Toscan sausage very well as it’s really different from other sausages from Tesco and Aldi as it’s more meaty than fat, full of flavour and aromatic though more expensive as it’s double price to other sausages from Aldi but worth it anyway. The Guanciale was also good and full of flavour though I don’t know the real taste of Umbria guanciale as this was my first time of trying it.

September 17, 2024
Rated 5 out of 5 stars

Wonderful!

This was bought as a gift. The packaging is simple yet elegant. Inside the box the food presentation was lovely. As for the taste - wonderful!
Will definitely purchase again.

September 4, 2024

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