Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of delicious, high-quality Italian products, from fresh pasta and sauces to charcuterie. Many found the online ordering process straightforward and efficient, appreciating the excellent service received. Products arrived beautifully and securely packaged, often with thoughtful details like ice packs, ensuring freshness and an appealing presentation. However, some people mentioned experiencing significant delivery delays, with orders arriving late for important occasions. A few customers also reported that their deliveries did not turn up as expected, causing frustration.

What people talk about most

Product

People report positive experiences with product, often highlighting the delicious food, excellent quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising timely arrivals,... See more

Quality

Users describe positive interactions with quality, frequently praising the delicious and fresh food,... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as easy, quick, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed.

Really impressed with the service and quality of products and gift voucher I ordered for gifts this Christmas from Lina Stores.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team building lunch

Had an amazing team building lunch (24 people) at Lina Stores Kings Cross. The food was delicious and plenty, everyone was very satisfied with the food and quality of service.

December 4, 2024
Rated 1 out of 5 stars

Offensive assistant in Soho branch

Offensive assistant (on the shop floor - not the person who took payment at the till) in Soho branch, dictating which packets on the shelves I should buy and asking me if I wanted a basket, like I was going to run off with a packet of biscuits. If I wasn’t buying for the kids (as promised), I would have walked out without purchasing. I won’t be going back to Lina’s again. It’s easy enough to find alternative retailers. I have kept the original receipt and have a photo of it on file, and the debit from my account is on my statement. There is no mistake on my part and I stand by this just and fair review.

November 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look