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Official Manchester City Online Store Reviews 

18,127
•
TrustScore 4 out of 5

4.2

Soccer Store
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Review summary

Created with AI, based on recent reviews

Looking at 4,422 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, often finding items to be outstanding, comfortable, and exactly as described. Many reviewers highlight the fast and efficient delivery service, with orders frequently arriving quicker than expected and in excellent condition. People also appreciate the beautiful presentation and packaging, enhancing the overall experience. However, some people mentioned issues with sizing, noting items were either too big, too small, or a different size than ordered. Others experienced problems with order delivery, including missing or lost parcels, delays, or items arriving with damaged packaging. Additionally, some customers mentioned unexpected import charges or felt the product quality did not always match the price.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as high... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of products, including... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be good, fair, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought 2 products on third transaction the black & platinum 3rd kit well pressed and spaced. The other hand on the lifestyle shirt. It's a bit bigger than the size you may order. Regardless great... See more

Rated 4 out of 5 stars

The shirt is beautiful and the price and service are good. Unfortunately for me, I mistakenly ordered a player’s slim fit and it’s too tight for me to wear. I wish it had been easier to see how to... See more

Rated 4 out of 5 stars

To be honest I was underwhelmed in the shirts wrapping , it looked as though it was thrown into bag . I haven’t opened as it’s a gift but I have had items from vinted that were better presented than... See more

Rated 5 out of 5 stars

Supporter from across the pond. Ordered an Authentic 26/27 home jersey. Received notice that there was a slight delay due to a high volume of orders, which is always appreciated. Once it shipped,... See more

Company details

  1. Soccer Store

About Official Manchester City Online Store

Written by the company

Welcome to the Manchester City Online Store, your official store for Manchester City Football Club team merchandise.

The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.

When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.

Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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4.2

All reviews

(18,127)

4,847 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service and quick shipping. I made a mistake with my order and customer service was quick to help me sort it and get the right kit sent off quickly. I have one very happy lad now that his new Haaland jersey has arrived!

July 15, 2026
Rated 2 out of 5 stars

UPS in Spain are the laziest courier…

UPS in Spain are the laziest courier company. My business receives hundreds of packages at no. 355 but UPS always dump them at 335 which is a quick one drop dumping station and customers like me have to collect from there. Not acceptable...... Obviously the quality of my purchases is superb and the Web order site is pretty good too!

July 9, 2026
Rated 5 out of 5 stars

Great Products & Super fast delivery

Extremely smooth and fast delivery to the UAE via DHL. One important note for local buyers: since these are shipped from abroad, an additional import VAT will be charged by customs upon arrival. That aside, the products themselves are amazing, and there are some fantastic discounts and exclusive offers available for Man City members!

September 30, 2025
Rated 5 out of 5 stars

Supporter from across the pond. Well done City!

Supporter from across the pond. Ordered an Authentic 26/27 home jersey. Received notice that there was a slight delay due to a high volume of orders, which is always appreciated. Once it shipped, it showed up in just a couple of days from the Netherlands to the U.S.

I really appreciate the high-quality Man City box that the jersey arrived in. Almost didn't want to take the jersey out of it! The jersey itself is exactly as advertised. Badges, name/number prints, all excellent. Blows my mind how thin (yet sturdy) the material is these days for football kits. Nothing like what we had in my playing days, that's for sure.

Well done City!

July 20, 2026
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