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Official Manchester City Online Store Reviews 

18,127
•
TrustScore 4 out of 5

4.2

Soccer Store
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Review summary

Created with AI, based on recent reviews

Looking at 4,422 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, often finding items to be outstanding, comfortable, and exactly as described. Many reviewers highlight the fast and efficient delivery service, with orders frequently arriving quicker than expected and in excellent condition. People also appreciate the beautiful presentation and packaging, enhancing the overall experience. However, some people mentioned issues with sizing, noting items were either too big, too small, or a different size than ordered. Others experienced problems with order delivery, including missing or lost parcels, delays, or items arriving with damaged packaging. Additionally, some customers mentioned unexpected import charges or felt the product quality did not always match the price.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as high... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of products, including... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be good, fair, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought 2 products on third transaction the black & platinum 3rd kit well pressed and spaced. The other hand on the lifestyle shirt. It's a bit bigger than the size you may order. Regardless great... See more

Rated 4 out of 5 stars

The shirt is beautiful and the price and service are good. Unfortunately for me, I mistakenly ordered a player’s slim fit and it’s too tight for me to wear. I wish it had been easier to see how to... See more

Rated 4 out of 5 stars

To be honest I was underwhelmed in the shirts wrapping , it looked as though it was thrown into bag . I haven’t opened as it’s a gift but I have had items from vinted that were better presented than... See more

Rated 5 out of 5 stars

Supporter from across the pond. Ordered an Authentic 26/27 home jersey. Received notice that there was a slight delay due to a high volume of orders, which is always appreciated. Once it shipped,... See more

Company details

  1. Soccer Store

About Official Manchester City Online Store

Written by the company

Welcome to the Manchester City Online Store, your official store for Manchester City Football Club team merchandise.

The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.

When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.

Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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4.2

All reviews

(18,127)

4,847 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, and I am very happy with this purchase! The customer service is excellent, shipping was fast, and the packaging was flawless. Manchester City is a very serious and reliable club, even when it comes to their merchandise. I am proud to be a fan and a part of this great, capable, and world-class international club. Thank you!

January 16, 2026
Rated 5 out of 5 stars

Order #81001331043

Order #81001331043 - Factory Defective Haaland Jersey / Awaiting Resolution

UPDATED TO 5 STARS – Flawless Customer Support, but Beware of Factory QC

I am updating my original 1-star review to 5 stars strictly because the customer support team handled my escalation perfectly. As promised, I am keeping my end of the bargain. To their credit, they immediately offered to expedite a replacement jersey at absolutely no cost to me. However, I opted for a full refund, which they processed completely friction-free without demanding an absurd international return from Panama. Their support team is top-tier and honors their word.

That said, I am leaving a strict warning for future buyers: inspect your items the second you open the DHL packaging. This was the first "on-the-pitch" authentic jersey I have ever purchased in my life. The premium out-of-the-box experience you expect at this price point was completely ruined by at least two highly visible smudge marks and heat-press stains dead center below the lettering.

Because customer service ultimately cannot guarantee the quality control of the factory in Eindhoven on a replacement, the experience was already lost for me. Watch out for these manufacturing errors. If you catch one, contact support right away—they will absolutely make it right, but you need to be vigilant about the factory QC before putting the shirt on.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Quick shipping

My son was very pleased to get his jersey and was excited that it arrived quicker than expected. The fit was as expected as well.

July 9, 2026

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