Maxon UK Reviews 

Technical support and customer service not usefull at all: too much delays to answer, no solutions proposed, …

One of the WORST customer support experiences I've ever had to deal with. With a client project and deadline hanging over my head (like everyone in the creative industry), I contacted their support team for an issue activating my license, they would only email me back 4 to 7 days later on each correspondence. It took over a month to resolve the issue, and by the end it was NEVER even resolved. I have a paid subscription, but I can't even use the product. If you have a problem with their software good luck getting ANY kind of prompt service. End of the day, I lost the job and my client was very disappointed. Will NEVER recommend for anyone to use.

Everything was done and delivered exactly as was described in the time that was stated (or sooner).

I found the licensing process a bit tedious and confusing having to register with a temporary serial before receiving the final one but apart from that, your communications and support were top notch.

A little bit of a 'mission' to get the update, but all good in the end...

Bit of a crazy Purchase, approval, Temporary, then Final serial number system as it's all done manually. But I do understand why. Best 3D app out there for most uses.

Maxon UK are very helpful and have always worked hard to try to resolve any C4D Studio issues we’ve had here at 3dtp. I believe all problems we’ve encountered have been resolved by James and his team, allowing us to deliver our projects on time.

Some of the best software that I have come across.

James Belsham at Maxon was very helpful and the updating of my Cinema 4d from 17 to 20 was straight forward.

Great, friendly, fast & efficient 👍

Always a pleasure doing business with them.

Been dealing with Maxon UK for over 3 years now. Awesome service. 100% recommended.

Well firstly the software is incredible! For me it is the gateway to limitless expression in 3D. I have been dealing with Maxon UK for many years now and their staff are always very friendly and helpful
One of the things I like about cinema4d over other 3d applications is its all encompassing power to help with all elements of a project whether it be modelling, texturing or animation
If you are interested to 3D I couldn’t recommend a more complete solution!

Apart from the fact, the Maxon package is one of the best on the market their support and care for their customers go above and beyond my expectations. Friendly very helpful service from my main contact James is always a pleasure to deal with.

Not as straightforward as usual
Renewing R20 subscription. Although it usually is a seamless experience renewing my 3 monthly subscription to Maxons Cinema4d this time there were issues which could only be sorted out by the Maxon User support team which meant I was a day without the program when I really needed it as well as email ping pong with the local team who had no idea what was wrong and just kept telling me to do the same thing over and over again as if it was my fault.
I can't fault the program (excellent, but this time around I was frustrated and disappointed with the process of renewal.

It looks automated but isn't

I made a purchase last week, online, paid by credit card, but the serial key and the invoice had to be transacted in the day after, not immediately as is the usual experience with an online purchase.
This needs to be made clear, as I had to contact the company to find where they were.

Stella

Great product, but the set up and instructions to set C4D up was slightly confusing. Maxon was quick, responsive and helpful if you need any additional info or help.

Great service, polite plus a fantastic product.

The buying 'experience' is quite easy (as it should be) for the important stuff like the core product and Service agreements.
However the peripheral merchandise is awful. They have been selling that stupid lion mouse-mat for years. I'd be quite happy to buy a Maxon Tshirt, but they never sell them. For a company with such a large fan-base they are missing out on extra revenue which would certainly go some way to covering costs of the annual conferences.
Just sayin.

The purchase process was perfect. No set backs. Waiting time (for serial number) just as predicted. All smooth.