Maxon UK Reviews 

Very good service! James Belsham was particularly very hopefully and friendly over the phone.

Excellent service. Thanks.

Good personalised experience, if I had a question they answered very quickly even though they were in the middle of a very busy period. I just think although the products are very valuable, their one size fits all price scheme is unfair and out dated. With freelancers filling a large chunk of the people using cinema 4d, the huge entry price is way too much when you have studios paying the same amount. With people like Adobe and SideFX offering equally valuable software at much fairer and competitive pricing it's time for a change I think!

Great product but if that wasn't enough, Maxon UK's Tech Support team is truly awesome; very generous with their knowledge and amazingly responsive.

There were a few minor complications when purchasing in the UK, as orders are processed manually. This resulted in my software download being available before my serial number was available (about an hours delay). Other than that, everything was great.

Great service, easy purchase, and download. However, Maxon website should make it clear the download is delayed until the payment is manually verified during normal working hours. Not a big issue but when you are in a rush....:D

What can I say about the team at Maxon, from my initial phone call with an extremely pleasant young lady, to my installation with the assistance of Matt & James, the whole experience was nothing short of exceptional, as a beginner it’s comforting to know these knowledgeable guys & gals are only a phone call away.

Thank you - you’re a credit to Maxon:)

Very good customer service and the order was fulfilled speedily with no issues. All correspondance was straight forward, and very helpful. I would highly recommend Maxon.

Maxon UK are always helpful, friendly and quick to respond. The software is the most stable and well managed I've come across.

Easy easy easy. Thanks Maxon

I have had numerous purchasing experiences with MAXON, both through the online shop and over the telephone. I have always found them to be very efficient and a pleasure to deal with.

I have dealt with Maxon for a number of years now. They are extremely helpful. They are always willing to help and out local rep is also extremely helpful. Thank you Maxon!
The product does exactly what it says and is a massive program for the cost!

Buying C4D through Maxon UK has been an easy and fast process!

Buying Cinema4d license: not bad respnse via the web chat
they said it would be done in the morniing after me ordering it around 8am ( although most of the literature said it would be cleared in 2 hours)
I asked if they could speed it up and the answer said they would contact the team

no further message until the license number came through at 11.50 (cutting it fine) bit poor really as no further respense, and as Germany is an hour ahead wasnt even done in the morning

Very helpful customer service, quick to respond when I had questions.

Quick service, and the agents are easy to contact but there was some confusion over serial numbers - communications from local agents and HQ got a little crossed over.

Having been onto their site and ordered an expensive piece of software, clicking the option to have it delivered by post rather than just downloading, I received an email the following day informing me that 'our colleagues in Germany who generate the serials have had problems with their systems today, hence you not receiving anything' - Fair enough, these things happen!
Thinking that it would be delayed in the post I awaited to here a despatch date. Another day later I received a further email supplying a 'Temporary Serial' and the day after that a 'Final Serial'.
In the meantime, I had received the invoice which quite clearly identified the 'First Class Post' and so I thought it not unreasonable to expect a delivery any time soon.
I contacted Maxon to ask where my postal version was (after we had already downloaded a copy) and was informed 'You didn't order the USB with your order'!
I pointed out that I had in fact clicked ALL the right buttons on the online order form, and, if I hadn't done so, why did my invoice clearly identify the postal charge?
'Customer Services' eventually admitted that there was a 'bug' with this particular product on the site. So, knowing this, why didn't they immediately refund my postal charge without me having to ask for it back?
Perhaps a complementary copy of the software on a USB stick (as they now claim is available and what I had originally ordered) wouldn't have gone amiss to compensate for their shortcomings...but no, just a straight postal refund!

Having heard from Maxon shortly after writing the above report, they did indeed contact me to apologise for the error and kindly posted me a FOC copy of the software (as a back-up) that I thought I had originally requested.
All good now and I'm happy that my original concerns have been addressed in a timely manner.

Nice experience with fast delivery and support!!!!