Motogb Shop Reviews 214

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting their excellent value and competitive pricing compared to other retailers. Many consumers highlight the exceptional service, describing it as reliable, professional, and helpful, with fast and well-packaged deliveries. However, some customers reported issues with product fit or specific features, such as discomfort from a jacket or bar ends that required modifications. A few people also mentioned receiving items with minor cosmetic flaws or experiencing problems with adhesive on certain products. There were also isolated instances of delayed deliveries or products not being suitable for newer models of vehicles.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers found products to be of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super-fast delivery, with... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of products, noting... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are... See more

Service

Clients share positive opinions on service, consistently praising its kindness, helpfulness, and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer services. Placed an order one evening for a shark helmet in the sale. An issue occurred which duplicated the order. By 9am the next day MotoGB had phoned me, corrected the multiple... See more

Company replied

Rated 5 out of 5 stars

Fast delivery of a great product. Half the price of same item from other retailers. I half expected the item might be not as good but it was just as good as the others I'd seen. On top of that I pho... See more

Company replied

Rated 5 out of 5 stars

I had a couple of queries relating to a type/part and really didn't want to be 'that' customer but the team (particularly Stuart) were great. Reassuring and thorough from query to point of sale and... See more

Rated 5 out of 5 stars

A great motorcycle jacket for Winter riding. Warm and very well made. This item makes an excellent addition to my recently purchased SYM Orbit. Both the bike and jacket are from MotoGB. No complaints... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Parts Store

Written by the company

Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

214 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company

The price of the jacket was way cheaper than anyone else, the ordering process was easy and was kept informed on my order and it was delivered 3 days after ordering. It was well packaged, no damage and I think with this experience I’ll be using motorgb again.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

I called this company prior purchase to…

I called this company prior purchase to ensure item would fit my moped ,, yes it will fit according to the sales Rep,, clearly doesn’t have a clue because after receiving my delivery item does not fit. So I suggest your reps do there home work prior telling customers parts will fit. I wouldn’t recommend this company what so ever . I expect more from a company selling products they should at least have a clue of what they are selling . Poor show. 😟 Oh and I got my money back.🥳

March 17, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi there, we do apologise for the initial error with incorrect information given for fitting your item. We did move to resolve this within 24 hours, however due to, at the time, an open payment case against us, we were unable to move forward with a refund quickly. Additionally, our staff reviewed multiple accounts of verbal abuse from yourself in the very short time we were given to have this issue resolved.

Whilst we take full responsibility for any errors on our side, this doesn't excuse verbal harassment/abuse of our staff. It is also to be expected that appropriate time is given to us in order to resolve the issue prior to action being taken against us.

Rated 5 out of 5 stars

Good reliable service

Good reliable service. Ordered the Alpinestars SP-8 V3 Gloves Black in large. Perfect fit, comfortable, better than I thought they would be. Delivered on time and packaged well.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fast safe delivery & competitive price.

Fast safe delivery & competitive price.
Very pleased, ordered a green pinlock visor and pinlock scree for it. Awaiting delivery of Nolan intercom. would have been good to have been able to get it all from same supplier though

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Worst and unprofessional

They are non trusted, and are the best to avoid responsibility for the items they sell.

I bought scorpion serket slip on, which blow up after two months of use.

They claimed that it is due to tuned bike, which is not correct and just ignored my emails.

I would recommend TEMU over these guys atleast they take responsibility of their after sales and wont ignore customers.

Not recommended and to be avoided

-----------------------
Updated to reply Motogb: As I mentioned before, you are the best when it comes to excuses to escape from your obligations.

Mid pipe is a mid pipe, and tuning is a must once the mid pipe is fixed, otherwise the bike will become lean.

As I mentioned in my emails which you ignored, the muffler would blow up even with scorpion midpipe.

Even scorpion didn't say what you said cuz they knew it is very stubid to put it on the mid pipe, and they knew it is their muffler failure.

Also, I have mentioned your conclusions to my friends and workshops I deal with, and all laughed at you.

I have dealt with many companies such as Denniskirk, revzilla, JPcycle, r&g, etc.... and when there is an issue, they took full responsibility to fix it, not trying to give useless reasons and ignorance like you did.

February 1, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi there, we are sorry to see that you feel your experience has been negative.
As we explained in multiple communications with yourself, when fitting accessories to non-standard bikes (whether the bike has been tuned, or using aftermarket accessories) we can't be held responsible if the parts fail. In this case, an exhaust & Db Killer have been fitted to the bike with an aftermarket link pipe, which was not tested, or rated to work with the products purchased. We believe this is why you have had issues after fitting. Based on the photo evidence you provided, this was apparent.

Despite this, an offer had been made to have the exhaust looked at in the UK, though this was before the photo evidence was supplied. Due to the aforementioned reasons, we would not compensate shipping from Dubai back to the UK for an issue that was caused by incorrect/incompatible components.

The products in question were tested and rated to fit on the stock version of your bike.

Rated 1 out of 5 stars

The boots themselves are lovely but…

The boots themselves are lovely but Sadly the sizing comes up very small so I’ve had to return them.

Definitely up a size when ordering 😔

January 27, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We're sorry to hear the boots were not suitable for you. If you contact shop@motogb.co.uk, we would be more than happy to get this resolved for you!

Rated 5 out of 5 stars

The service was outstanding with a…

The service was outstanding with a speedy delivery and secure packaging. The jacket fits perfectly and was purchased at an incredible price. Everything was flawless, with no problems or grievances.

January 9, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Markus!

Rated 5 out of 5 stars

The product I received matched the…

The product I received matched the description perfectly, and the service was excellent, with prompt delivery. Nonetheless, the decor on the right side had clearly been on the shelf for a while, as the 3D adhesive was unable to maintain its place.

January 5, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thank you! We're sorry to hear there were some issues with the adhesive, if you contact shop@motogb.co.uk, we will try and help if stock is available.

Rated 5 out of 5 stars

Voge 900 dsx exhaust and parts

Absolutely fantastic service staff are very helpful and go above and beyond great communication parts delivered the next day

December 15, 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Richard!

Rated 5 out of 5 stars

To good for words

The service from MotoGB is something that cannot ever be overstated. Quality of service was exceptional. If you need anything motorbike related. This should be your go to company.

And they delivered to me in Portugal without any issues.

December 17, 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thank you!

Rated 5 out of 5 stars

Excellent

Excellent, fast service/delivery

December 4, 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Darren!

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