Motogb Shop Reviews 

242
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery service is exceptionally fast, and products arrive securely packaged in pristine condition. Consumers love the great pricing, stating that the ordering process is smooth and straightforward from start to finish. Reviewers also appreciate the comfortable fit and wonderful quality of apparel items like jackets and boots. Some people were dissatisfied with occasional product flaws, such as chipped paint on carriers or adhesive issues on decorative parts. A few other people also felt that certain orders suffered from missing items or unexpected sizing inconsistencies.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are well-described, comfortable,... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive quickly and on time.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with comfortable fits,... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication, fair... See more

Order

Consumers find order to be a largely satisfying experience, praising the straightforward transaction process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great motorcycle jacket for Winter riding. Warm and very well made. This item makes an excellent addition to my recently purchased SYM Orbit. Both the bike and jacket are from MotoGB. No complaints... See more

Company replied

Rated 5 out of 5 stars

The service from MotoGB is something that cannot ever be overstated. Quality of service was exceptional. If you need anything motorbike related. This should be your go to company. And they deliver... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Alpinestars gloves for my husband, good quality, a fair price and dispatched quickly, well packed and I would use this retailer again for future purchases.

Company replied

Rated 5 out of 5 stars

Good reliable service. Ordered the Alpinestars SP-8 V3 Gloves Black in large. Perfect fit, comfortable, better than I thought they would be. Delivered on time and packaged well.


Company details

  1. Motorcycle Shop
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Parts Store

Written by the company

Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(242)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow amazing

Wow
Incredible people
Grant was a legend
Pretty much the only rimini 2 jacket left in the country
So so helpful
I have bought lots since and same every time
Great service

May 14, 2026
Unprompted review
Rated 2 out of 5 stars

It arrived package wise un damaged

It arrived package wise un damaged, the middle carrier for the lambretta v125, looked ok till I turned it over so I'm looking at the underside of it, and there's paint already chipped off, drain hole not even drilled out.
It's a good job I have black hammer rite paint and a drill. I'll do the the finishing touches to it, wouldn't expect the carrier to actually be finished and quality checked at lambretta or the people that ship it, I mean it only cost half a weeks wages to buy it why would I expect it to be fully painted and drain holes drilled out and painted.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Quality

The delivery service from Motogb is excellent, from ordering to delivery took 4 days. The boots are really good quality, made by RST, nice touring boot and really comfortable. It’s the second item I’ve ordered from them and I would definitely recommend this company.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

I called this company prior purchase to…

I called this company prior purchase to ensure item would fit my moped ,, yes it will fit according to the sales Rep,, clearly doesn’t have a clue because after receiving my delivery item does not fit. So I suggest your reps do there home work prior telling customers parts will fit. I wouldn’t recommend this company what so ever . I expect more from a company selling products they should at least have a clue of what they are selling . Poor show. 😟 Oh and I got my money back.🥳

March 17, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi there, we do apologise for the initial error with incorrect information given for fitting your item. We did move to resolve this within 24 hours, however due to, at the time, an open payment case against us, we were unable to move forward with a refund quickly. Additionally, our staff reviewed multiple accounts of verbal abuse from yourself in the very short time we were given to have this issue resolved.

Whilst we take full responsibility for any errors on our side, this doesn't excuse verbal harassment/abuse of our staff. It is also to be expected that appropriate time is given to us in order to resolve the issue prior to action being taken against us.

Rated 5 out of 5 stars

Good reliable service

Good reliable service. Ordered the Alpinestars SP-8 V3 Gloves Black in large. Perfect fit, comfortable, better than I thought they would be. Delivered on time and packaged well.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fast safe delivery & competitive price.

Fast safe delivery & competitive price.
Very pleased, ordered a green pinlock visor and pinlock scree for it. Awaiting delivery of Nolan intercom. would have been good to have been able to get it all from same supplier though

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Worst and unprofessional

They are non trusted, and are the best to avoid responsibility for the items they sell.

I bought scorpion serket slip on, which blow up after two months of use.

They claimed that it is due to tuned bike, which is not correct and just ignored my emails.

I would recommend TEMU over these guys atleast they take responsibility of their after sales and wont ignore customers.

Not recommended and to be avoided

-----------------------
Updated to reply Motogb: As I mentioned before, you are the best when it comes to excuses to escape from your obligations.

Mid pipe is a mid pipe, and tuning is a must once the mid pipe is fixed, otherwise the bike will become lean.

As I mentioned in my emails which you ignored, the muffler would blow up even with scorpion midpipe.

Even scorpion didn't say what you said cuz they knew it is very stubid to put it on the mid pipe, and they knew it is their muffler failure.

Also, I have mentioned your conclusions to my friends and workshops I deal with, and all laughed at you.

I have dealt with many companies such as Denniskirk, revzilla, JPcycle, r&g, etc.... and when there is an issue, they took full responsibility to fix it, not trying to give useless reasons and ignorance like you did.

February 1, 2026
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi there, we are sorry to see that you feel your experience has been negative.
As we explained in multiple communications with yourself, when fitting accessories to non-standard bikes (whether the bike has been tuned, or using aftermarket accessories) we can't be held responsible if the parts fail. In this case, an exhaust & Db Killer have been fitted to the bike with an aftermarket link pipe, which was not tested, or rated to work with the products purchased. We believe this is why you have had issues after fitting. Based on the photo evidence you provided, this was apparent.

Despite this, an offer had been made to have the exhaust looked at in the UK, though this was before the photo evidence was supplied. Due to the aforementioned reasons, we would not compensate shipping from Dubai back to the UK for an issue that was caused by incorrect/incompatible components.

The products in question were tested and rated to fit on the stock version of your bike.

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