ResMed Shop Reviews 

Resmed needs to hire some actual engineers who have to use this product. Why would you attach the voltage converter to the electric plug??? If you are traveling in any foreign country, you must use an electric converter because US plugs don’t work anywhere else. The plug with the converter is so heavy that it it unstabilizes your system and it unplugs itself. This is just idiotic.
A) why not design a system that doesn’t have to convert voltage (like an Apple phone,etc).
B) put the heavy converter/transformer into the damn machine (not into the plug). The converter/transformer is almost as heavy as the machine alone.
C) if the only travel you do is American, you have on blinders. Wake up.

Horrible customer service. Get hung up on, they are VERY RUDE. I’ve had to call three times & each person gives a different answer.

The silicon part of the mask is extremely thin which gets a cut almost every month as a result had ordered new mask but it again got a cut. That's why ordered for Airfit f20 mask cushion this time but it has no gap so as to fit the strap. Kindly ask care team to guide else process the refund.

Please improve quality of mask cushion....it should not result in spending money frequently from our end....

ResMed Shop Poor Service on Multiple Fronts-BEWARE

I am a physician, software developer, and 5-year CPAP user of a ResMed 10 that was purchased through my hospital. I need an AirMini for easier travel, and my hospital does not stock this device. I thought buying it from the ResMed shop seemed like a good idea...until:

1) HORRIBLE ORDERING PROCESS. Even though I'm already a ResMed 10 user, ResMed could not provide me an easy way to get the supposedly FDA required prescription for this device which has the same intended use. I think this is a misreading of the FDA rules. I was required to visit my physician in person only to get this prescription, and the physician made it sound easy to get the prescription, but this was not something he could hand to me...it had to be done in ResMed's form, and despite this being a sleep center, it took several MyChart messages and phone calls to complete the process. My time, my physician's time, his office's time, all wasted...and this is a major sleep center. Resmed can't be bothered to work with these providers to make an easier process. I complained directly to them about this, and they just lazily pointed at the FDA and Medicare as the problem. No Resmed, talk to these Sleep Centers and find a better way.

2) MEDIOCRE "SHOP" SITE MEDIATING SALE. "Shop" with its dumb confusing name also acts incredibly dumb...many of the emails it sends do not contain the order number. It also seeks to suck up your phone number and get you into their vampire loyalty program. It does not allow easy tracking of past orders, etc. There is no central place to request returns.

3) POOR GUIDANCE IN ORDERING AIRMINI. All or most AirMini users will not be new to CPAP. I saw the AirMini information, but it did not make clear that the hose for the ResMed 10 does not work on the AirMini. I received the AirMini today, only to find that I did not order the right things. A good store would realize this is a common problem. Again, when I complained, they just said if you need tubing, order it. They don't care about your experience.

4) POOR RETURN POLICY. I looked at the AirMini, and thought that the Travel Bag accessory seemed like a good idea...until I got it. It is too heavy and bigger than it needs to be. ResMed's return policy is that it must be unopened and unused. Mine is unused and pristine, but I opened the clear plastic bag it was in thinking that perhaps there was tubing in it (it seemed possible because it is so heavy). I asked to return it, but ResMed refused because the plastic bag is opened. DON'T BUY THIS TRAVEL BAG, AND DON'T OPEN ANYTHING BEFORE YOU ARE SURE YOU WON'T RETURN IT.

Avoid using ResMed shop if you can!

It seems that ResMed’s customer service relies on both human representatives and AI bots, but the experience is frustrating and unproductive.

I’m dealing with a situation where my DME (Home Medical Provider) for my CPAP machine has gone out of business, and I require warranty support. When I contacted ResMed’s customer service, I spoke with “Scott” at 1-800-424-0737. His demeanor was aggressive, unhelpful, and dismissive. He repeatedly stated that he “did not know” how to resolve the issue and outright refused to escalate my request when I asked.

In Canada, ResMed’s system relies heavily on DMEs or Home Care Providers, and the majority refuse to assist unless you originally purchased the machine from them. If you move, or your provider closes down, you’re essentially left without options. This forces customers into buying a new machine, regardless of need.

DMEs are now a dime a dozen, with prices on machines varying significantly. ResMed worsens the situation by requiring customers to go back to their original DME for any support while providing no direct help of their own.

In my opinion, ResMed Canada operates without ethics. Their refusal to assist customers directly, combined with unmotivated, gangsta style, and unprofessional customer service representatives, highlights their lack of accountability. ResMed seems to prioritize profit over customer care, leaving consumers stranded in situations they didn’t create.

what a crap website, I accidentally put something in the 'cart' and then it wouldn't let me remove it so my wife had to do the order. Then when paying for that and I had forgotten my password it just would'nt accept me pressing 'forgotten password' SORT IT OUT

My ResMed Airsense 10 has failed while under warranty. Unfortunately the dealer told me that there are no repair centers in Italy and the device should be sent to Germany for repair. Once repaired it will have to be sent back to Italy. I was told that I must expect 2 to 3 months to get the device working again. In addition, there is no provision for a temporary replacement device except for rental with costs of 150 euros. It seems to me that ResMed does not care about the fragility of patients with respiratory diseases; it is a pity because the device is useful (when it works).

Subscription service is a a joke. If you need a mask tank or tube just buy it. You can update your address but they still will send it to an old address 3 states away and tell you that you need to pay for it.

I purchased an AirMini travel CPAP machine from Shop.ResMed.com a little over a year ago and I was in need of some follow up customer service, so that I could get the past 12 months' reports for my sleep tracking.

Michael (the customer service rep with whom I spoke on the phone) was a true rock star in walking me through everything to start up the process towards getting a user account set up for me, so that I can get my data.

Because my local pharmacy/respiratory therapist could not get an AirMini for me (and, I later found out, has no ability to download the data from my AirMini), I purchased the unit directly from the online ResMed Shop.

Because of Michael's outstanding customer service, I am likely going to move all of my CPAP prescription info over to the online shop and star buying replacement supplies from the online shop, once my contract with my local pharmacy/respiratory therapist expires.

I am waiting on correspondence from the respiratory therapist with the Shop.ResMed.com online shop, so that I can download and print my data; but, if that department is even half as good as the help I got from Michael, then, I suspect I'll have everything I need by this evening.

Thank You Michael for taking charge and for getting things done!

Quick and efficient process to order and items shipped and received quickly.

Quick turnaround time and they worked directly with my doctor to resolve some missing information on the written prescription.

Easy to order, promptly sent

Easy, no hassle ordering process with prompt delivery.

Your entire team was engaged and helped me throught the process.

Once the prescription was confirmed the device was shipped immediately and arrived in a day. I’m not sure why there are concerns about the sound of the Air Mini. It didn’t bother me at all. It didn’t seem any louder than the Air Sense 11. It’s compact and much more travel friendly. I’m glad I purchased it.

Simple and Uneventful. Customer Service guy was knowledgeable and quite helpful. Fast Shipping

The customer service rep was extremely knowledgeable and helpful. My order shipped the same day and actually arrived a day earlier than promised. I highly recommend this company.

Easy process. Fast results. Quality product.

The airmini did not work out for me. I had a reaction to the humidification tablets. I called ResMed and it was absolutely no problem to send the machine back. No questions asked no problems. I was very pleased with how easy they made it. Just a note, if you think you might return a machine and you buy a package like I did make sure the two keep the tubing, headgear, etc. because needs everything needs to be returned. Do you