Good equipment, but lousy customer service. My CPAP was heating too much and cracked my containers every 6-7 weeks. Sent it back, returned saying they had fixed it. Same problem as before. Sent it... See more
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Very difficult to order right part to air mini. For me it looks like they do it on purpose. If not they could make dedicated sections on there page for accessories for air mini. It would not be to dif... See more
I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more
Company details
About ResMed Shop
Written by the company
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!
Explore ResMed’s range of AirMini products to help improve your sleep and your health:
Shop AirMini Shop mask packs Shop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.
All products are sold through Expedite, LLC, a ResMed company.
Contact info
9001 Spectrum Center Blvd, 92123, San Diego, United States
- (833) 968-2727
- shop.resmed.com/en-us
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Most helpful assistance for phone…
Most helpful assistance for phone order. Travel cpap arrived quickly. Follow up question when I called was friendly and, once again, very helpful!
July 22, 2024
Great customer service
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and a customer service rep answered my questions. The device arrived in just a few days! I used it for several nights and quickly adjusted to the slight change in noise level and a different mask. It’s a keeper!
July 24, 2024
Personable and professional customer…
Personable and professional customer service that quickly and efficiently helped me address my issue.
July 22, 2024
I purchased a mini unit for travel…
I purchased a mini unit for travel under a 30 day free trial. I have tried multiple times to call for a RMA so that I could return it because it is far too loud. I am told that a team member would call me back but I have heard nothing.
July 22, 2024
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Over priced auxiliary equipment
Over priced auxiliary equipment. Confusing and difficult to order online. Once you open you can not return. Buy an air mini and they change the pipe size ok. But they make it impossible and confusing to buy convertible units. Plus the masks specifically for the air mini are a complete rob. Buyer beware.
August 2, 2024
Unprompted review
Reply from ResMed Shop
Hello there,
My name is Janeil, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review.
We understand your frustration and apologize for any trouble this may have caused.
If there's anything else we can do for you, please don't hesitate to reach out.
Great Customer Service
I worked over the phone with a couple of folks on getting the order details and billing information correct. Both were courteous and professional.
July 17, 2024
The company was able to get my filters…
The company was able to get my filters for the AirMini in a timely manner to me.
July 17, 2024
Reply from ResMed Shop
Hi Bud,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Excellent service and product.
Product was shipped quickly and arrived on time. Worked perfectly.
July 12, 2024
Good communication answering my questions by a human speaking English over the phone
Good communication answering my questions prior to order and emailed confirmation after order placed
July 11, 2024
Filled my ordered quickly and…
Filled my ordered quickly and accurately. Kept me informed as to when it would arrive.
July 11, 2024
Everything is working well the hose the…
Everything is working well the hose the mask and just in time to bring on vacation
July 9, 2024
I called with lots of questions and…
I called with lots of questions and they answered them all! Since I was going to be on vacation, they adjusted the shipping date so it would arrive when I got home!
Very friendly!
July 8, 2024
Easy as 1,2, 3
Ease of ordering and guest representative knowing what the product was. Very friendly, polite, and informative
June 20, 2024
resmed mini humidification not working
I use a resmed with humifier daily when at home and it works well. I bought the resmed mini for travel but each time I use it my nose gets so dry it drips with discharge for 2-3 days after - the humidifier cartridges DO NOT WORK for me! Is there something I am doing wrong? I change the cartidges for each trip yet I always have this problem of severely dry nasal passages after use. I have stopped using the resmed mini.
July 18, 2024
Unprompted review
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for all the trouble you're having in regard to the AirMini device. Patient safety is ResMed’s top priority. As such, we rigorously choose the materials we design into our devices, we test our devices against applicable safety standards.
At times, additional humidity may be required. AirMini™, HumidX™ and HumidX™ Plus cartridges are designed to retain moisture and humidify the air you breathe to provide a quality therapy experience.
Lastly, there are additional factors that can lead to the issues you have described. As such, we encourage you to contact your physician as we are not medical professionals.
We appreciate the time you’ve taken to provide your feedback and will be touch soon.
Custo er service was very helpful w my…
Custo er service was very helpful w my return when I realized I double ordered an item. Also, the YouTube video w their hints GREATLY eased my mind when transitioning from a full face mask to nasal pillows. It was challenging...but i stuck it out. Good support
July 3, 2024
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