ResMed Shop Reviews 

1,085
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Good equipment, but lousy customer service. My CPAP was heating too much and cracked my containers every 6-7 weeks. Sent it back, returned saying they had fixed it. Same problem as before. Sent it... See more

Rated 1 out of 5 stars

Very difficult to order right part to air mini. For me it looks like they do it on purpose. If not they could make dedicated sections on there page for accessories for air mini. It would not be to dif... See more

Rated 4 out of 5 stars

I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more

Rated 5 out of 5 stars

I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more

Company details

  1. Medical Equipment Supplier

About ResMed Shop

Written by the company

ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!

Explore ResMed’s range of AirMini products to help improve your sleep and your health:

Shop AirMini Shop mask packs Shop AirMini accessories

With the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.

All products are sold through Expedite, LLC, a ResMed company.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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3.3

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(1,085)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

AirMini is terrific!! Your service has been impeccable

Your service has been impeccable, and I love my AirMini. I bought it on your website using your clear instructions and model prescription, and I was thrilled to receive it within the week. It is tiny and quiet, and according to my FitBit sleep report, does as good a job as my big, bedside CPAP. I did have difficulty with setting up the app, but after I mentioned that in a review, ResMed customer service took the initiative to call me and walk me through it (!), and now the app works like a charm. Because of poor reviews about noise, I had delayed buying this little machine, but I believe it is actually quieter than my bedside model. It’s possible that noise increases with air pressure (just speculating). At my low volume (7), it is very quiet. What a great machine!

April 1, 2024
ResMed Shop logo

Reply from ResMed Shop

Hi Joy,

My name is Janeil and I am with the ResMed Shop Customer Support Team.

We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.

Please let us know if you have any additional comments or questions!

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Customer service was very prompt in replys. Looks like they are good products. I got the mini CPAP for traveling but haven't used it yet.

April 2, 2024
Rated 4 out of 5 stars

Great machine with immediate positive…

Great machine with immediate positive impact on my sleep quality.

I have two machines, one for home, one for travel. It is disappointing that the joint or combined monitoring cannot happen for the user. I hope this can be remedied.

April 15, 2024
Rated 5 out of 5 stars

Perfect for hospital stay

Love this tiny machine. I had to be hospitalized for surgery recently, so I packed my mini cpap and was so glad I did. It took up almost no space and worked perfectly.
WORTH EVERY PENNY!

March 29, 2024
Rated 2 out of 5 stars

To many issues with my VA prescription…

To many issues with my VA prescription that didnt need to happen.

April 1, 2024
ResMed Shop logo

Reply from ResMed Shop

Hi there,

My name is Janeil and I am with the ResMed Shop Customer Support Team.

We're so sorry for all the trouble you've had concerning the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided.

If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Very pleased customer

I am extremely happy with the communication and service I received. I needed a portable cpap before a travel commitment and they did an amazing job of getting it out to me on time. And I love it!

April 3, 2024
Rated 5 out of 5 stars

Grasp of my issues

Friendly, understood the issue I had, I liked that when there was a question he felt he could not adequately answer, he referred me to someone else. I like being able to speak with someone without going through a maze of “options”.

April 3, 2024
Rated 2 out of 5 stars

You were extremely difficult to deal…

You were extremely difficult to deal with in regards of what you required in a prescription. I have never had an issue boating a CPAP or supplies in my years of use. I customer service rep stated he would call me once my order was ready to ship to discuss expedited shipping. He never called and we were waiting for the portable device before leaving on vacation. We were delayed several hours in leaving.

April 3, 2024
ResMed Shop logo

Reply from ResMed Shop

Hello,

Thank you for taking the time to leave us a review. My name is Mike, and I am with the ResMed Shop Customer Support Team.

We understand your frustration and apologize for any delays. Please reach out with any additional comments or questions.

Mike

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