Good equipment, but lousy customer service. My CPAP was heating too much and cracked my containers every 6-7 weeks. Sent it back, returned saying they had fixed it. Same problem as before. Sent it... See more
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See what reviewers are saying
Very difficult to order right part to air mini. For me it looks like they do it on purpose. If not they could make dedicated sections on there page for accessories for air mini. It would not be to dif... See more
I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more
Company details
About ResMed Shop
Written by the company
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!
Explore ResMed’s range of AirMini products to help improve your sleep and your health:
Shop AirMini Shop mask packs Shop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.
All products are sold through Expedite, LLC, a ResMed company.
Contact info
9001 Spectrum Center Blvd, 92123, San Diego, United States
- (833) 968-2727
- shop.resmed.com/en-us
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible Experience
I sent you an email last Friday about my experience. It was terrible. I thought I would get used to the AirMini, but instead, I got sick, with my sinuses continuously draining on Thursday and Friday. I stopped using the AirMini after six days of continuous use.
March 27, 2024
Reply from ResMed Shop
Hi Luis,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Proactive customer service…
I felt that your company wanted to be proactive with anything that might cause an issue. Fortunately, I've had no issues but believe I would have been taken care of had there been any.
March 11, 2024
Very easy set up and use
Very easy set up and use! Small in size but big in travel potential.
March 27, 2024
My experience with Resmed acquiring the…
My experience with Resmed acquiring the equipment and subsequent follow up was outstanding. So nice to have a company that has excellent customer service.
March 27, 2024
Very easy shopping experience!
Very easy shopping experience and they handled all of the back and forth with my Doctor to get the information they needed to ship my CPAP. Thank you for not making me be the middle man.
March 27, 2024
I received my AirMini in two days
I received my AirMini in two days. The pricing was the most favorable I've seen from any online seller. I do wish there had been more explanation of the HumidX options. I ended up ordering the wrong ones the first time.
March 12, 2024
Traveling Salesperson
I wanted a CPAP for travel so I was interested in the Resmed mini. (I fly for work a lot so what a pain it is carrying large CPAP then looking for distilled water everywhere) After I got Dr. prescription the website was very easy to navigate and I received product quickly. Thanks
March 20, 2024
Ordering was very easy
Ordering was very easy. My order was correct when received and well packaged.
March 1, 2024
Warranty replacement done. Took several months until ResMed discovered the manufacturing problem and agreed to replace under warranty.
Warranty replacement done.
March 1, 2024
Quick Delivery
What was good was that I received my purchase quickly. But the sales team was very impersonable.
March 13, 2024
Had a hard time initially finding what…
Had a hard time initially finding what I need to order, but once I did the process was easy.
March 11, 2024
Reply from ResMed Shop
Hello Pat,
My name is Janeil, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review.
We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
totally responsive service
totally responsive service. personnel answered promptly and took all the time needed to help me through the process.
February 23, 2024
ResMed was great
ResMed was great. Item arrived quickly, no damage, they have a great return policy. Only reason I’m docking a star, and I feel ambivalent about it, is that the auto stop function just stopped working on my AirMini and I’ve only been using it for a week.
March 8, 2024
you were able to listen and send me a…
you were able to listen and send me a different mask which worked. Thank you.
February 21, 2024
Easy to order supplies from a helpful…
Easy to order supplies from a helpful pleasant person. I love my mini. My only regret is waiting to buy it. Everything seems expensive these days. So far the ResMed Air Mini has been a good value.
March 5, 2024
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