ResMed Shop Reviews 

1,094
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Email shove down the throat, cant unsubscribe, cant adjust settings, when i contact the support about spamming me with useless email i don't even wanna read nor receive ...they say: We are very... See more

Rated 1 out of 5 stars

Zero customer service or support. Call the number, recording that repeats and never allows you to speak to a person to get answers. Contact support, we will get back to you within three business days,... See more

Rated 4 out of 5 stars

I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more

Rated 5 out of 5 stars

I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more

Company details

  1. Medical Equipment Supplier

About ResMed Shop

Written by the company

ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!

Explore ResMed’s range of AirMini products to help improve your sleep and your health:

Shop AirMini Shop mask packs Shop AirMini accessories

With the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.

All products are sold through Expedite, LLC, a ResMed company.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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2.8

All reviews

(1,094)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

To many issues with my VA prescription…

To many issues with my VA prescription that didnt need to happen.

April 1, 2024
ResMed Shop logo

Reply from ResMed Shop

Hi there,

My name is Janeil and I am with the ResMed Shop Customer Support Team.

We're so sorry for all the trouble you've had concerning the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided.

If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Very pleased customer

I am extremely happy with the communication and service I received. I needed a portable cpap before a travel commitment and they did an amazing job of getting it out to me on time. And I love it!

April 3, 2024
Rated 5 out of 5 stars

Grasp of my issues

Friendly, understood the issue I had, I liked that when there was a question he felt he could not adequately answer, he referred me to someone else. I like being able to speak with someone without going through a maze of “options”.

April 3, 2024
Rated 2 out of 5 stars

You were extremely difficult to deal…

You were extremely difficult to deal with in regards of what you required in a prescription. I have never had an issue boating a CPAP or supplies in my years of use. I customer service rep stated he would call me once my order was ready to ship to discuss expedited shipping. He never called and we were waiting for the portable device before leaving on vacation. We were delayed several hours in leaving.

April 3, 2024
ResMed Shop logo

Reply from ResMed Shop

Hello,

Thank you for taking the time to leave us a review. My name is Mike, and I am with the ResMed Shop Customer Support Team.

We understand your frustration and apologize for any delays. Please reach out with any additional comments or questions.

Mike

Rated 1 out of 5 stars

Terrible Experience

I sent you an email last Friday about my experience. It was terrible. I thought I would get used to the AirMini, but instead, I got sick, with my sinuses continuously draining on Thursday and Friday. I stopped using the AirMini after six days of continuous use.

March 27, 2024
ResMed Shop logo

Reply from ResMed Shop

Hi Luis,

My name is Janeil and I am with the ResMed Shop Customer Support Team.

We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.

Please let us know if you have any additional comments or questions!

Rated 5 out of 5 stars

Proactive customer service…

I felt that your company wanted to be proactive with anything that might cause an issue. Fortunately, I've had no issues but believe I would have been taken care of had there been any.

March 11, 2024
Rated 5 out of 5 stars

I received my AirMini in two days

I received my AirMini in two days. The pricing was the most favorable I've seen from any online seller. I do wish there had been more explanation of the HumidX options. I ended up ordering the wrong ones the first time.

March 12, 2024
Rated 5 out of 5 stars

Traveling Salesperson

I wanted a CPAP for travel so I was interested in the Resmed mini. (I fly for work a lot so what a pain it is carrying large CPAP then looking for distilled water everywhere) After I got Dr. prescription the website was very easy to navigate and I received product quickly. Thanks

March 20, 2024

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