Steelcase Asia Pacific Reviews 647

They decided to no longer assist me because I asked too many questions?
Who doesn't ask questions when you spend $1000.
I assumed they are like Canada Goose, Dyson, etc customer service. Which I was wrong.
So my plan to upgrade the chair to more expensive model is out the door.

Incorrect product delivered

Excellent - such a comfortable chair

Pretty fast delivery, great delivery driver and great chair.

The leap is awesome but the delivered chair seems a demo which has some defects. I don’t know why I paid for new and got demo.

Good service and product. Delivery was quite late and not on time however.

The chair is very comfy and supportive at lumbar, decent adjustments to fit my sitting habit.

However, the pick up service of the order is no good. The location of the pick up is confusing, which is a warehouse with restricted access. The staff at the warehouse is rude and not professional, they violently squeeze the chair into my trunk and forced closing my trunk which left marks.

Easy to order, arrived in good condition and quickly and easy to put together. Great chair and a good price!

Great, comfy chairs! Worth the money. Excellent customer service and quick delivery.

Due to Steel Case auto default setting of address in email reply, the display of my order is in "New Territorires" and get your staff to reply as below

"Sorry for the confuse, Kowloon and New Territories location delivery schedule are same. "

So, I really suggest your guys to upgrade your system for auto reply and customer service side reply for delivery.

Your brand is equal to high quality, so I want to pay a premium price for my Sister's X'max gift. But, I quite disappointed with your arrangement.

Anyway, your chair quality is good, and I will consider buying it next time, hopefully, it will be the same quality level with better service in your UK side operation.

Very good quality of chair, good support, good communications

Returning product was painful! I would not recommend purchasing from Steelcase directly, but through a reseller instead. After delivery I unpacked the chair from the box, and the chair itself was fine, but soon learned that my muscle pain was medical and not related to my previous chair. When I wanted to send it back, I contacted their customer service who responded after 48 hours and not allow me to return it to the warehouse, costing $110 in courier fees, and then charged a restocking fee in addition of $50 for a total cost of $160 simply to receive and return the chair. I don't think it is fair or reasonable to charge that much (or anything) for the return of an item. A $50 restocking fee, for a perfect condition, brand new chair was excessive. If I ever decide to change my chair again, I'll be going through a reseller.

I purchased Steelcase's flagship chair the Gesture for $2000, and after 6 months the threads on the fabric started coming loose. They informed me that this is "normal wear and tear" and they can't do anything about it. If this is the level of build quality on their flagship chair I couldn't even imagine the bad build quality on their other chairs. I would suggest going with Herman Miller or Haworth instead.

The chair had a noisy creak when leaning back, but customer service was very clear, thorough and quick with the warranty claim. Extremely satisfied with my product.

It’s been 30days for the date or order and I haven’t received the chair yet.

Steelcase is attempting to take away from Herman Miller's position atop the premium seating pedestal, and if you only do a side by side comparison of the products, they are doing a reasonably good job of it. What they have failed to recognize, though, is that a premium product requires a premium experience to be worth the very steep prices compared to the almost-as-good midrange products that cost 30% or less.

For a $2000 office chair, the idea that Steelcase feels the need to charge their customers $150 for assembly and delivery is absurd, considering ecommerce brands offer free shipping above $100 is most cases.

They have a "showroom" that doesn't allow you to come and trial the products without a booking, and doesn't have pickup stock available to purchase on the spot.

Their delivery partner, which they charge a significant amount for, is a generic logistics company that has no interest in providing a premium customer experience.

It took nearly 3 full weeks to get the product delivered from their warehouse in the same city as me. In a world where our postal service is capable of delivering interstate next day, this is a joke.

When the delivery finally did get scheduled 2 weeks after purchase, the product never arrived. Somehow, the most basic function of a distributor failed to be executed, and through a series of communication errors, my product was delayed a further week. Steelcase also managed to book my delivery to occur on a day where they had no staff on, so I wasn't able to get in contact with anyone. They also didn't provide me with enough information to directly contact the logistics partner and find my delivery, and it took multiple calls and departments to find out I'd been sold a product that was out of stock in the warehouse. 5 days later I found out it was not actually out of stock, and the delivery was rescheduled.

Once I got the chair, despite the $150 fee for assembly and delivery of less than 5km, some assembly was required, and I needed to dispose of the packing materials myself.

The Karman is a fabulous chair, I'm glad that Steelcase makes such fine products, equal to that of any other premium brand. Their distribution network and customer service are equal to that of the worst online stores I've ever used.

If you want to get your chair in maybe-sorta the next few weeks if you're lucky, buy through Steelcase, otherwise just stick to Herman Miller, they're just as expensive and they at least understand their customer demographic and invest in the process as well as the product. I love my chair, but based on my own experience, the excitement I had and the disappointment I had with the process and communication, I can't recommend Steelcase to anyone. Maybe get one second hand.