Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding quality and freshness of the products, often noting the wide variety available and its superiority to supermarket offerings. Many people also highlight the excellent delivery service, mentioning helpful and polite drivers, timely arrivals, and good communication. The overall service is consistently described as professional and reliable. However, some customers also noted issues with their orders, including receiving incorrect items or not getting what they originally requested. A few other people also felt that some produce arrived overripe, mushy, or bruised, occasionally requiring parts to be discarded.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the freshness, flavor, and... See more

Quality

Customers consistently express satisfaction with the quality of produce, often highlighting the freshness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the efficiency and politeness of... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing satisfaction and intent to reorder... See more

Service

Customers consistently note positive experiences with service, often describing it as professional, reliable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more

Rated 5 out of 5 stars

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,303)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

All brown dry. Took 5 hours to cook. Not particularly Tasty. Definitely wouldn’t buy again. . Really disappointed. Recommended by previous owner of the property and she said artichokes were green fresh and cooked in half hour. Leaves were lovely and big and fresh.
Not sure if it’s time of year but wasted nearly £40. .

July 16, 2023
Rated 5 out of 5 stars

I became involved with Watts Farm some…

I became involved with Watts Farm some years ago when I was searching for an organisation which offered baby onions for sale. Just that. From this modest begining I became more ambitious and became aware of your presentational skills.Thre are many things and exploits to admire. But I must mention the one I like in particular. Meeting whoever delivers the goods and passing the time of day with him albeit briefly. Always friendly !
With kind regards. Dr Peter Chapman

June 26, 2023
Rated 1 out of 5 stars

Follow up to earlier review this month

Follow up to earlier review this month. Phoned to advise only part order delivered, they asked me to email as their computer service unavailable. Sent email on the 20th. No response. Sent further email 25th June. No response. Phoned today, no reply but automated "leave a message". Recording apparatus rang off after my first sentence. Are they in trouble?

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

I am extremely upset with this company

I am extremely upset with this company, as they are vindictive and did not pay my husbands full salary. He was only off for 2 days and they removed almost £1000 off his salary for the month of June 2023. They also did not pay his 1 day sick pay which he’s entitled to. This is utterly atrocious and further action will be taken against this company. He has been treated very unfairly.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Watts Farm excellent.

This is the first time I have used Watts Farm and I have been impressed by the quality of the produce. There was one hiccup in the order and they refunded immediately. Customer service was excellent and I will be certainly using them again.

June 20, 2023
Rated 4 out of 5 stars

First choice for fruit & veg

Slight hiccup with a non-delivered item this time, but very quickly sorted with customer services.
Fresh fruit & veg all top quality, as usual, and very pleased with it. Tried a different pizza for a change - very tasty & polished off very quickly!
Watts Farm still my first choice for fresh fruit & veg.

May 13, 2023
Rated 5 out of 5 stars

Great to return to Watts for our fresh produce

After an enforced absence of a few months, it has been so very nice to be able to return to Watts Farms for our home delivery fresh produce and great to see the quality of the items (taste, appearance, longevity etc) hasn't changed one bit. Well done to all at Watts, thank you !

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

I'm thrilled with the condiment…

I'm thrilled with the condiment delivery service offered by this grocery store. They have a wide range of options to choose from, and the ordering process is quick and hassle-free. The delivery is lightning fast, ensuring that I never run out of my favorite condiments and can enjoy them with my meals without any delays.

May 11, 2023
Unprompted review

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