Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding quality and freshness of the products, often noting the wide variety available and its superiority to supermarket offerings. Many people also highlight the excellent delivery service, mentioning helpful and polite drivers, timely arrivals, and good communication. The overall service is consistently described as professional and reliable. However, some customers also noted issues with their orders, including receiving incorrect items or not getting what they originally requested. A few other people also felt that some produce arrived overripe, mushy, or bruised, occasionally requiring parts to be discarded.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the freshness, flavor, and... See more

Quality

Customers consistently express satisfaction with the quality of produce, often highlighting the freshness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the efficiency and politeness of... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing satisfaction and intent to reorder... See more

Service

Customers consistently note positive experiences with service, often describing it as professional, reliable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more

Rated 5 out of 5 stars

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,303)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Totally useless and unhelpful

Hadn't used them for a while but tried again with special offers. Wish I hadn't bothered! Of 15 items ordered only 4 were delivered! They didn't know what had happened to the remaining items and just refunded me - no offer of redelivery of missing items, so, needless to say I will not be ordering from them again!

October 27, 2023
Rated 5 out of 5 stars

Fresh and tasty

Fresh and tasty
The fruit, vegetables, houmous and lamb were excellent quality, arriving on time and in pristine condition with care taken on how all of the produce was presented. I will definitely be ordering from Watts Farms again and will recommend to my family.

October 11, 2023
Rated 4 out of 5 stars

All went very nicely Great

All went very nicely couple of the items were missing, but they gave me the money back. Pleased with that.definitely ordering some more items in the future what surprised me it was a lot better than I thought it was going to be. And the price was reasonable.

September 1, 2023
Rated 2 out of 5 stars

Same Poor service

I arrived for the pick up at 10 AM on 2 September. A friendly lady brought the order out. Checking through, no gooseberries. She didn't know why, assumed they were out of stock but no prior notification. As she went I noticed there were only two punnets of cherries instead of 3. After 10 minutes, another was brought out only because I questioned it. I gave up using Watts because there were so many errors. I thought I'd try them again but deja va struck me. I've still had no notification about a refund for the gooseberries despite leaving a phone message and emailing. Very poor and not worth the hassle sadly as I love to support local.

August 28, 2023
Rated 2 out of 5 stars

Such a disappointment to receive your…

Such a disappointment to receive your order. Fruit already soggy. The main items I used to especially respect and admire from you were accepted in order and arrived without - the rest of the produce you sent was more expensive than supermarket and this time not special. The worst thing is accepting an order and then not supplying with no notice or chance of cancel. Your choices are becoming ordinary. I am so sad.

August 18, 2023

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