EDIT: Increased to 3 stars as the food finally arrived, nearly a month after order and 10 days after I was assured it would arrive soon. The produce is very good but customer service and comms M... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best ever customer care. I had to cancel an order once and they were very accommodating and super helpful. Then, next order was delivered in a wonderful way. Honestly, cannot fault them in any iss... See more
My order was delivered in time, well packaged and all intact. No issues at all. Slightly over priced for groceries than local markets. However if you are in a remote area it would be great ro find al... See more
Ordered from the faulty app on 23/3 and delivery was supposed to be on 27/3. Regardless of messaging, emails, and phone calls, I got the dpd ‘package received’ email on 5/4 and even that got cancell... See more
3.7
Average
470 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience and fast delivery.
April 20, 2023
Unprompted review
The item arrived before the stated deadline, which was a pleasant surprise. The package was delivered in perfect condition and was well-packaged. I highly recommend Shop&Shine
The item arrived before the stated deadline, which was a pleasant surprise. The package was delivered in perfect condition and was well-packaged.
I highly recommend Shop&Shine to anyone looking for a hassle-free shopping experience. I will definitely be returning to this website for future purchases. Loads of options available on their website. Goods received on time and excellent quality.
Professional customer service.
Highly recommended
April 18, 2023
Unprompted review
Best ever customer care.
Best ever customer care.
I had to cancel an order once and they were very accommodating and super helpful. Then, next order was delivered in a wonderful way.
Honestly, cannot fault them in any issue. Beyond any expectations. Very well done team.
Keep up the hard work you do.
Thanks
April 18, 2023
Unprompted review
I received my order as I expected
I received my order as I expected, backaging is really good products with high quality and new it will not be the last time inshaallah
April 1, 2023
Great customer service!
Fast delivery, hardworking team, following up with every single order amazing!
High quality products with reasonable prices.
Thank you so much for your great service!
Highly recommended
April 18, 2023
Unprompted review
Impressive customer service
Amazing customer service, perfect packaging and wrapping, delivered through pdp. Would order again and again, totally recommend this place.
April 18, 2023
Unprompted review
Amazing service I have all ready…
Amazing service I have all ready recommended to many of my friends and will continue to recommend.
Great collection of Egyptian products makes you feel you are back home
April 18, 2023
Unprompted review
I ordered cookies and biscuits in time…
I ordered cookies and biscuits in time for Eid and they were delivered on time and not one cookie was broken. I am very happy with the service and will definitely be a return customer.
April 15, 2023
Unprompted review
Very committed
April 1, 2023
Speedy delivery, high quality items
Speedy delivery, good quality products, excellent customer service . Same as described.
April 15, 2023
Unprompted review
Accurate time of delivery and nice…
Accurate time of delivery and nice quality of goods.
April 15, 2023
Unprompted review
Perfect Service
I ordered 3 boxes of ka7k
I was very concerned that the ka7k would come broken from shipping but it came out perfect no single one is broken and very fresh and yummy.
April 14, 2023
Unprompted review
Great shopping experience
easy order process
food arrived in an excellent condition lower delivery charge would be great
April 15, 2023
Unprompted review
Amazing collection of Egyptian…
Amazing collection of Egyptian products, easy to navigate through website. Items came within the time given to me, and came well packaged. I had ordered some boxes of eid cookies, which came in very good condition. Highly recommend.
April 15, 2023
Unprompted review
Good customer service
I give them 3 stars because of the shipment delay as I received my order after 11 days but all in all the customer service was really good as they answer all my quires.
April 3, 2023
Thank you shop&shine
This is the second time i order from shop & shine and it wont be the last time, The Delivery Is on time, Customer Service Is amazing, the product’s Quality is Excellent, Thank You Shop & Shine
April 15, 2023
Unprompted review
Highly recommended excellent service…
Highly recommended excellent service well packaged high quality food and very good prices
April 15, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.