Shop & Shine Reviews 471

My purchase arrived in just a few days, exactly as I requested. I appreciated the follow-up call to ensure everything was satisfactory—a wonderful gesture. The only downside was the unexpected shipping cost, but they plan to address this.

Very good products, fast delivery, would recommend !!

I placed an order on 18/11/2024, and despite my patience, the order is still marked as pending. After two weeks of waiting, I contacted the company, and they assured me the order had been sent. Unfortunately, this was not true.

I decided to wait an additional week, but still, nothing arrived. I tried reaching out again, but my calls were ignored. When I called from a different number, the same representative answered and provided false information once more.

This experience has been extremely frustrating, and I’m unsure how to proceed. I expect honesty and professionalism, but this situation has left me deeply disappointed.

Scam - after reading other reviews, I can see I am not the only one experiencing this problem. Avoid!

They are really scammers my order is pending since 16/12/2024 it mean to be 4days delivery is been nearly a month when they pick up the phone all they do is lie they told me few times the specialist to call you back and they never call back now they don’t even pick up anymore

I ordered rokak el zahar dried filo from Oasis market.co.uk on 27 December 2024. The order status is still pending. I called them but I was transfered to their answer machine; so I left a voice mail; but they never phoned back. Further more, I have contacted them via Whatsapp and they didn't bother to answer. I had tp raise a dispute on Paypal to resolve thjs issue.

High quality products . Timely delivery

Ordered 350g item over a week ago. Was charged nearly £7.00 postage. Have not received item. 2 emails sent with no reply. 2 WhatsApp messages sent with no reply. 5 phone calls made and straight to Vodafone answer machine. Either a SCAM or very unprofessional. Would avoid and never use again

I recently made a purchase from your online shop, and unfortunately, my experience was far from satisfactory.
To make matters worse, when I tried to contact customer service for assistance, I received no response. I sent multiple emails and tried calling, but there was no follow-up from your team.
Overall, I am very disappointed with the service. I hope you can address these issues to improve the experience for future customers.
P.S. Using PayPal for online purchases can indeed provide an extra layer of security.

my last 2 orders from this shop didn't arrive and i was really disappointed

Don’t pay from this shop , or u will waste ur time waiting for the delivery all ur life , and no one will answer ur phone or ur messages.

Very bad experience . Delivery never in time Very bad customer service no communication . I will never ever order from them again 😡

My order was received within in a few days.
Order was fine and as ordered.
Had a call from them, which was great asking if all good.
Very nice touch.
Only issue was shipping cost, not shown when order placed, but is going to be rectified.

Things have very much improved with Shop N Shine since my complaint. I have now made a further order from this unique company and look forward to eating my favourite Egyptian food again without the need to travel.
Update: My parcel was never delivered so I complained. A replacement order was sent but excluded any items contained in Glass. I was promised that once a new delivery company who could deliver glass jars/bottles was found that i would receive the rest of my order. I was asked to wait 3 weeks and this time has now passed. No Delivery and No refund and No replies on Whatsapp.

Thank you so much for this great service. I really appreciate that.

The website is so easy to go through and to order. The packaging is perfect and the sausages kept freezed in a perfect package.
Keep up the good work team.

No contact option on the app.
I mase the order 9 days ago and it is still pending.
No one contacted us or gave any updates and there is nothing to do on the app to find more about the order.

Easy to order and they have everything as egyptian food and more thank you so much

It was such a wonderful experience with shop & shine, amazing customer support with great communication. Order came securely wrapped. Highly recommended!

Very bad experience
I made an order 10 days ago .Haven’t recieve it yet
Was told I ll have a refund
No refund yet
The worst experience with any supermarket in UK

EDIT: Increased to 3 stars as the food finally arrived, nearly a month after order and 10 days after I was assured it would arrive soon. The produce is very good but customer service and comms MUST improve.

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I ordered 3 weeks ago, followed up after 10 days, was told the delivery company made a mistake and it would be dispatched the next day, and still nothing.

Can only presume their processes are not professional any more. Have asked for a refund as I cannot wait for a food order forever.