EDIT: Increased to 3 stars as the food finally arrived, nearly a month after order and 10 days after I was assured it would arrive soon. The produce is very good but customer service and comms M... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best ever customer care. I had to cancel an order once and they were very accommodating and super helpful. Then, next order was delivered in a wonderful way. Honestly, cannot fault them in any iss... See more
My order was delivered in time, well packaged and all intact. No issues at all. Slightly over priced for groceries than local markets. However if you are in a remote area it would be great ro find al... See more
Ordered from the faulty app on 23/3 and delivery was supposed to be on 27/3. Regardless of messaging, emails, and phone calls, I got the dpd ‘package received’ email on 5/4 and even that got cancell... See more
The delivery procedure went smoothly
The delivery procedure went smoothly, with fast delivery, and correct items delivered. Unfortunately, I had a broken item but the customer service response was quick and professional. An agent named "Nour" went the extra mile to solve my problem and achieve customer satisfaction. She thankfully replaced the broken item, sent a generous gift as compensation & followed up by both chatting & calling which I really appreciate. I surely look forward to ordering again from them. Thanks
October 15, 2024
Ordered 2 weeks ago and order still not…
Ordered 2 weeks ago and order still not being dispatched. Communication from the store is never good. Don’t keep us updated or even have the courtesy to say will be delayed.
October 14, 2024
Always great quality food
Always great quality food, customer service, and delivery. Rarely disappoints. Things run out of stock pretty quickly, but that's my only issue.
October 12, 2024
Terrible online ordering service
Terrible online ordering service. I placed an order in early September 2024. They took ages without any response. They then replied once claiming that there is a problem with the delivery courier service. I waited again for weeks with no further response. I placed a refund request on PayPal at the end of September. They promised to return the payment early October, and then missed the deadline to process this refund.
In summary, this was the poorest and most manupaltive service I have experienced in the UK for more than 12 years. Please AVOID.
September 11, 2024
Unprompted review
Horrible Experience!, Avoid these thieves
I ordered Egyptian Mango and a few other items from ShopAndShine, and I regret it completely. First, they charged me right away, but when my package arrived, items were missing, and the mangoes were underweight. They advertised the box as 2 kilos, but when I weighed it, it was only 1.75 kilos—short by 1/4 kilo! Given that their prices are higher than other websites, this is unacceptable.
I tried calling customer service multiple times and got no response. When someone finally answered, they promised to send the missing items or issue a refund, but it's been weeks, and nothing has happened. This is absolutely terrible customer service. Shop elsewhere if you value your time and money!
October 1, 2024
Unprompted review
Reply from Shop & Shine
We sincerely apologize for the unfortunate experience, Romany. We assure you this is not at all intentional nor the experience we want you to have with Shop & Shine. We'd be truly grateful if you share with us more details through an email to support@shopandshine.co.uk so we'd deliver your feedback to our team as soon as possible.
A very bad company
A very bad company, a very bad customer service. I placed my order online, it didn't arrive on scheduled day and no notification or updates on delivery. I called the customer service on phone, no reply for many times. When they reply at the end they said they change the delivery company they deal with and that one of the items I ordered is out of stock, they promised to replace it with an equal item price or refund it but I was surprised when the delivery came after that, they put a very cheap item instead as a replacement and they didn't refund the remaining money to me. I called them many times after that but no reply at all. I will never buy from this company again and I will never recommend it to anyone.
September 17, 2024
Unprompted review
Reply from Shop & Shine
We sincerely apologize for the unfortunate experience, Reem. We assure you this is not at all intentional nor the experience we want you to have with Shop & Shine. We'd be truly grateful if you share with us more details through an email to support@shopandshine.co.uk so we'd deliver your feedback to our team as soon as possible.
Worst customer service
Requested my order to be delivered on the 12th of September and still didn't received anything i keep calling and emailing and they still not answering worst customer service ever I am really not happy with the service and I already requested a refund but they still not answering.
September 9, 2024
Reply from Shop & Shine
We sincerely apologise for the unfortunate experience, David. We assure you this is not at all intentional nor the experience we want you to have with Shop & Shine. We'd be truly grateful if you share with us more details through an email to support@shopandshine.co.uk so we'd deliver your feedback to our team as soon as possible.
Ordered online and here what happened
Ordered online and here what happened:
- delayed due to customs (after a phone call) no updates on the app actually the app mentioned it's to be delivered 1/2023 !
- stuff got delayed further this time tried to reach out no response on Facebook messenger, neither on the phone and they kept blocking the phone multiple times.
Had to cancel the transaction through the bank.
September 7, 2024
Reply from Shop & Shine
Thank you for your kind feedback. We’re very glad to see that you’re enjoying our service and that Shop & Shine is a part of your day 🙏
Reply from Shop & Shine
Thank you for your kind feedback. We’re very glad to see that you’re enjoying our service and that Shop & Shine is a part of your day 🙏
Avoid avoid avoid
Avoid avoid avoid. Paid for an order to be delivered 10 days ago and the order was not received. Called and when finally got an answer, I was told they were busy because of the Mango season and was promised it would come two days late and again not received.
I had to file a refund request via the payment processing company. Will not use again and highly advise to avoid them.
August 20, 2024
Unprompted review
Placed order they took the money out my…
Placed order they took the money out my bank but didnt deliver the goods...no replies to emails or text messages ..jad to claim back from my bank ..avoid
August 23, 2024
Unprompted review
All the orders arrived in neat…
All the orders arrived in neat packaging
Easy access to App
Excellent follow up
August 17, 2024
Unprompted review
Ordered a delivery using the website
Ordered a delivery using the website. Absolutely brilliant. Extremely clean and high quality food.
August 4, 2024
Unprompted review
I'm really so much disappointed.
I'm really so much disappointed.
I ordered my monthly meat and chicken from the website and the meat colour wasn't good at all and 1 kg minced meat I didn't receive.
I called for a refund and I'm waiting it .
I'm facing problems with the chicken smell unfortunately it smells like rotten I can't breathe while opening it .
I will throw it all now bec the smell is like rotten eggs 💔
Veal meat and sausage are fine.
I won't order again.
August 12, 2024
Not a good experience
The mangos arrived with many ones that had gone bad and the frozen order came melted.
August 5, 2024
Bad customer service
No customer service what so ever, fruits delivered near rotten, they don’t answer contact phone number or respond to emails
August 2, 2024
Good experience
August 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.