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Shop Appliances Reviews 

346
•
TrustScore 4.5 out of 5

4.6

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professionalism, guiding them through purchases and answering questions. People are highly satisfied with the quality and condition of the products received. The delivery service is also frequently highlighted as efficient, professional, and often includes careful installation. However, some customers also noted issues with delivery, including delays, damaged items upon arrival, or products not being delivered as scheduled. A few other people also felt that communication from customer service was poor, mentioning difficulties getting clear answers or experiencing a lack of follow-up regarding their orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the efficiency and... See more

Service

Reviewers mention positive feedback about service, with many highlighting the helpfulness and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie at customer service was my first contact. Very pleasant and hooked me up with Natasha who was there every time I called being as helpful as she could be. The delivery went off without a hitch. V... See more

Rated 5 out of 5 stars

Can’t express how happy I am with the service. I had a thousand questions and everything Was answered. Natasha was the person who helped me make all my decisions. I would highly recommend calling and... See more

Rated 5 out of 5 stars

I recently purchased a gas GE double oven through Shop Appliances. I have never bought a stove online before. I was impressed from the start with the online experience, but when I needed to get to a p... See more

Rated 5 out of 5 stars

Mr. Ralph K. Was very helpful in answering all my questions/concerns in purchasing a new range for my lovely wife. He was patient and he ensured that we were completely satisfied with the product. Not... See more

Company details

  1. Appliance Store

Written by the company

ShopAppliances.com is a premier online destination for major home appliances, offering a curated selection from today’s most trusted brands—all at competitive prices with nationwide delivery. Built for homeowners, builders, designers, and property managers alike, ShopAppliances.com combines deep product expertise with a seamless shopping experience to make buying appliances simple, transparent, and reliable. From refrigerators, ranges, and dishwashers to washers, dryers, and specialty appliances, every product page is designed to help customers choose with confidence—featuring clear specs, real-world guidance, and expert support when it matters most. Customers benefit from flexible delivery options, professional installation services, extended warranty solutions, and exclusive savings through ShopAppliances memberships and trade programs. What truly sets ShopAppliances.com apart is its customer-first approach: knowledgeable appliance specialists, fast response times, and a commitment to long-term value—not just a one-time sale. Whether you’re upgrading a single appliance or outfitting an entire home, ShopAppliances.com delivers the right products, the right service, and the peace of mind that comes with buying from experts.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

346 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Sales & Delivery Experience

I called in because my washing machine broke and luckily ralph answered the phone.

He assisted me in selecting the perfect washer to replace my broken one and delivered the next day.

The delivery drivers took great care to protect my home as they delivered and installed my new washer.

Will be calling back for a dryer in a bit!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect

Just perfect. From the website to the delivery to the communication. Everything was so smooth and easy. Really appreciated the constant calls and updates on the order.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Great service. Fast and easy. Jonny helped me a ton a really was very patient with explaining everything. Definitely recommend.

February 19, 2026
Unprompted review

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