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Shop Appliances Reviews 

346
•
TrustScore 4.5 out of 5

4.6

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professionalism, guiding them through purchases and answering questions. People are highly satisfied with the quality and condition of the products received. The delivery service is also frequently highlighted as efficient, professional, and often includes careful installation. However, some customers also noted issues with delivery, including delays, damaged items upon arrival, or products not being delivered as scheduled. A few other people also felt that communication from customer service was poor, mentioning difficulties getting clear answers or experiencing a lack of follow-up regarding their orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the efficiency and... See more

Service

Reviewers mention positive feedback about service, with many highlighting the helpfulness and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie at customer service was my first contact. Very pleasant and hooked me up with Natasha who was there every time I called being as helpful as she could be. The delivery went off without a hitch. V... See more

Rated 5 out of 5 stars

Can’t express how happy I am with the service. I had a thousand questions and everything Was answered. Natasha was the person who helped me make all my decisions. I would highly recommend calling and... See more

Rated 5 out of 5 stars

I recently purchased a gas GE double oven through Shop Appliances. I have never bought a stove online before. I was impressed from the start with the online experience, but when I needed to get to a p... See more

Rated 5 out of 5 stars

Mr. Ralph K. Was very helpful in answering all my questions/concerns in purchasing a new range for my lovely wife. He was patient and he ensured that we were completely satisfied with the product. Not... See more

Company details

  1. Appliance Store

Written by the company

ShopAppliances.com is a premier online destination for major home appliances, offering a curated selection from today’s most trusted brands—all at competitive prices with nationwide delivery. Built for homeowners, builders, designers, and property managers alike, ShopAppliances.com combines deep product expertise with a seamless shopping experience to make buying appliances simple, transparent, and reliable. From refrigerators, ranges, and dishwashers to washers, dryers, and specialty appliances, every product page is designed to help customers choose with confidence—featuring clear specs, real-world guidance, and expert support when it matters most. Customers benefit from flexible delivery options, professional installation services, extended warranty solutions, and exclusive savings through ShopAppliances memberships and trade programs. What truly sets ShopAppliances.com apart is its customer-first approach: knowledgeable appliance specialists, fast response times, and a commitment to long-term value—not just a one-time sale. Whether you’re upgrading a single appliance or outfitting an entire home, ShopAppliances.com delivers the right products, the right service, and the peace of mind that comes with buying from experts.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had a really good experience overall

I had a really good experience overall. From the first time I reached out, they were quick to respond and actually helpful instead of just giving generic answers. The whole process was smooth, and I never felt confused about what was going on. Definitely felt like they cared about doing things the right way.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I usually don’t leave reviews

I usually don’t leave reviews, but this was actually a really good experience. Everything went how they said it would, and I didn’t have to worry about anything. Super easy to work with

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Professional installation

The installation was handled with care and professionalism. Everything was inspected and tested to ensure that it would work as expected. Superior job. Would definitely like to see these two again!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Best company ever

Alfred is the Best

The sales rep Alfred helped me so much purchase all of my appliances for my new kitchen. All the appliances came in a timely manner and looked amazing!!!!!!! I highly recommend using shop appliances

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I was really impressed with how…

I was really impressed with how professional and efficient this company was. Communication was consistent, pricing was fair, and the quality of work exceeded my expectations. It’s rare to find service this reliable.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with this company. From the initial call to the final result, everything was handled smoothly and professionally. Pricing was upfront, and there were no surprises. The team was respectful, responsive, and clearly cared about doing a great job. Highly recommend.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Wow that’s all I have to say

Wow, just wow. Right when I ordered I got a phone call making sure everything is correct and given eta for delivery. It got delivered right away and it was the best price I can find online! I highly recommend

March 3, 2026
Unprompted review

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