Shop Appliances Reviews 

346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professionalism, guiding them through purchases and answering questions. People are highly satisfied with the quality and condition of the products received. The delivery service is also frequently highlighted as efficient, professional, and often includes careful installation. However, some customers also noted issues with delivery, including delays, damaged items upon arrival, or products not being delivered as scheduled. A few other people also felt that communication from customer service was poor, mentioning difficulties getting clear answers or experiencing a lack of follow-up regarding their orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the efficiency and... See more

Service

Reviewers mention positive feedback about service, with many highlighting the helpfulness and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie at customer service was my first contact. Very pleasant and hooked me up with Natasha who was there every time I called being as helpful as she could be. The delivery went off without a hitch. V... See more

Rated 5 out of 5 stars

Can’t express how happy I am with the service. I had a thousand questions and everything Was answered. Natasha was the person who helped me make all my decisions. I would highly recommend calling and... See more

Rated 5 out of 5 stars

I recently purchased a gas GE double oven through Shop Appliances. I have never bought a stove online before. I was impressed from the start with the online experience, but when I needed to get to a p... See more

Rated 5 out of 5 stars

Mr. Ralph K. Was very helpful in answering all my questions/concerns in purchasing a new range for my lovely wife. He was patient and he ensured that we were completely satisfied with the product. Not... See more


Company details

  1. Appliance Store

Written by the company

ShopAppliances.com is a premier online destination for major home appliances, offering a curated selection from today’s most trusted brands—all at competitive prices with nationwide delivery. Built for homeowners, builders, designers, and property managers alike, ShopAppliances.com combines deep product expertise with a seamless shopping experience to make buying appliances simple, transparent, and reliable. From refrigerators, ranges, and dishwashers to washers, dryers, and specialty appliances, every product page is designed to help customers choose with confidence—featuring clear specs, real-world guidance, and expert support when it matters most. Customers benefit from flexible delivery options, professional installation services, extended warranty solutions, and exclusive savings through ShopAppliances memberships and trade programs. What truly sets ShopAppliances.com apart is its customer-first approach: knowledgeable appliance specialists, fast response times, and a commitment to long-term value—not just a one-time sale. Whether you’re upgrading a single appliance or outfitting an entire home, ShopAppliances.com delivers the right products, the right service, and the peace of mind that comes with buying from experts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

346 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service, Fair Pricing, and a Team That Truly Cares

I had a great experience working with this appliance company. Their service was excellent from start to finish — pricing was fair and transparent, and communication was clear and consistent throughout the process.

What really stood out was how much their team genuinely cares about customer satisfaction. They went above and beyond to make sure everything was handled properly, and it didn’t feel like just another transaction. It’s rare to find a company that combines professionalism with that level of attentiveness.

Highly recommend.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ralph Kraiem assisted me with my…

Ralph Kraiem assisted me with my purchase of a Samsung Bespoke dishwasher. I was informed that dishwasher I tried order was discontinued. Mr. Kraiem, informed that they looked different locations to find this model. However, the search yielded no results. Mr. Kraiem, however, did price match a competitor’s price of the newer model, plus free shipping. Great customer service and communication. I will most certainly buy here again.

Allen

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I am spec builder and highly recommend

I am spec builder. Joseph worked with me on coming up with an appliance package that worked well for design and budget. He is very knowledgeable and professional and I found their pricing to be competitive and better than my long time local dealer. There was a little miscommunication on a part of the package and Joseph was able to rectify quickly which says lot about his character.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Missing Stove

Purchased washer, dryer, fridge, dishwasher, microwave, stove and all items to go with the purchase. At time of delivery the stove wasn’t with the order. We have been trying to get the stove and no one can help me. Delivery company blames Shop Appliances and vice versa. Absolutely horrible. Stuck with 800.00 dollars in dispute. I do not recommend. Been dealing with this for about 10 days without resolution.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sales person

Excellent sales person, very Professional and down to earth. Her personality shines through making it a pleasure to do business with her. I had a hundred and twenty service representatives that worked for me at Verizon. I,d hire her in a second.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

My son threw way too many clothes into…

My son threw way too many clothes into my dryer that was 20 years old and I needed a new one anyway. The dryer immediately broke and it cost 400 to repair. I live in Nj with 3 kid and I was spending too much money at the laundromat. I was in desperate need for a dryer asap. I called shop appliances got in touch with an amazing sales team who knew exactly what I needed. They recommended a speed queen for its long reliability and long manufactures warranty. I got the unit within 18 hours! It was an amazing transparent experience so easy and friendly. The reps know what they are talking about. True appliance specialists. Will recommend to everyone! Appliance experts!!!

February 2, 2026
Unprompted review

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