shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(475)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My favorite store

The staff is always warm, friendly and helpful. I love the merchandise and the selections. I also like the way the store is set up. The dressing rooms are large with a nice mirror both inside and outside.

December 27, 2024
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Reply from shopatgrace.com

Thank you for the kind words Sheila! We are so glad that while you were shopping with us you had a great experience and were able to find some wonderful items! We hope to see you again soon!

Rated 4 out of 5 stars

I love the clothes at Grace however

I love the clothes at Grace however, the racks are too packed and it’s really hard to see what’s there…

November 27, 2024
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Reply from shopatgrace.com

Thank you for bringing this to our attention Deborah. We apologize for any frustration you had while shopping recently. During the holiday season we have a ton of inventory to keep up with the demand, and in return our racks are quite full. We do hope to see you again soon, but welcome you to shop our online store, we offer local pickup or if you would rather shop in store you can use it as a catalog and when coming to the store our staff would be more than happy to help you find those items! Happy Holidays!

Rated 5 out of 5 stars

Item was ready go

Item was ready go! Staff is Wonderful

November 27, 2024
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Reply from shopatgrace.com

Thank you Doreen! We do hope that you come and visit us again this holiday season!

Rated 5 out of 5 stars

Great customer service!

Great customer service!
Nice selection!

November 24, 2024
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Reply from shopatgrace.com

Thank you Cynthia! We always try to have something for everyone within Grace! We hope to see you in again soon!

Rated 5 out of 5 stars

Pleasant

Sales girls were very pleasant and helpful.

November 24, 2024
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Reply from shopatgrace.com

We are so glad that while shopping with us at Grace you had a wonderful experience! Thank you Angela!

Rated 5 out of 5 stars

The great experience

The staff and merchandise are fabulous, My favorite store!!!!! Happy Holidays!

November 24, 2024
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Reply from shopatgrace.com

Happy Holidays Donna! We love that you come to us for your holiday shopping and can't wait to see you again soon! Thank you for putting a smile on our faces!

Rated 5 out of 5 stars

Such a great store!

Such a great store!! The staff is always so courteous & helpful!! Great selections!!

October 31, 2024
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Reply from shopatgrace.com

Thank you Susan! We are so glad that while you shopped with us you had a great experience! We hope to see you again soon!

Rated 5 out of 5 stars

Great merchandise, great service

Shopping for the person that has everything, always go to Grace and you will find the perfect gift. Friendly, helpful service.

October 29, 2024
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Reply from shopatgrace.com

Thank you Diane! We love being the place where you can come and find something for anyone! We hope to see you again soon!

Rated 5 out of 5 stars

Lovely clothes and service

Very welcoming and helpful staff. Clothes are elegant and functional.

October 26, 2024
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Reply from shopatgrace.com

We are so glad that you had a great experience while shopping with us at Grace Lisa! We hope to see you in again during the holiday season!

Rated 5 out of 5 stars

Great customer experience!!

Selection and merchandising were superb! The shop is inviting and welcoming. Outstanding service- the employees were engaging and incredibly helpful. A return visit is definitely in the future.

August 31, 2024
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Reply from shopatgrace.com

We are so happy to hear that your experience shopping with us at Grace was superb! We can't wait to see you in the store again!

Rated 5 out of 5 stars

My favorite boutique

Love shopping here. Staff are wonderful and attentive.
Provide honest opinions, not just trying to make a sell. Not an overwhelming shop, but great selection of clothes and accessories.

July 29, 2024
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Reply from shopatgrace.com

Karin we are happy to hear that you enjoyed your shopping experience with us at Grace! We always want people to leave feeling wonderful with their purchases, so it is wonderful to hear you found some great pieces!

Rated 5 out of 5 stars

Great greetings

Great greetings, helpful staff, great clothing

June 29, 2024
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Reply from shopatgrace.com

Thank you Bonnie! We hope that you come back and visit us at Grace again soon!

Rated 5 out of 5 stars

I love going to Grace

I love going to Grace. They have such cute clothing

July 4, 2024
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Reply from shopatgrace.com

We love when you visit us at Grave Barbara! We hope to see you back in the store soon!

Rated 5 out of 5 stars

The staff at Grace is always friendly…

The staff at Grace is always friendly and helpful without being overbearing. They create a wonderful vibe.

July 4, 2024
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Reply from shopatgrace.com

Our goal is always to create an inviting space where everyone can find the perfect items, and are thrilled to know that was your experience while shopping with us!

Rated 5 out of 5 stars

Great Store

Great quality and selection and the staff is so pleasant and very helpful.

July 1, 2024
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Reply from shopatgrace.com

Thank you for sharing Valerie! We are happy to hear you had a great experience while shopping with us!

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