shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(475)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality and fell apart

I purchased a Rolex watch.
Received it after 3 weeks. The box is great!
The watch is really cheap and poor quality and the fastening strap fell apart as soon as I touched it.

A complete waste of money!!!!
100% avoid.

September 2, 2025
Unprompted review
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Reply from shopatgrace.com

I think you are confused with another company. We are not in the watch business. Sorry you had a bad time with the other company.

Rated 5 out of 5 stars

Professional service

The young ladies that work at Grace are friendly, professional and very helpful. They guided me to find just the right dress for my special occasion. I am so glad I found this beautiful boutique! I will be back soon.

June 25, 2025
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Reply from shopatgrace.com

Thank you so much for shopping with us and we are grateful that you appreciate the service.

Rated 5 out of 5 stars

Wish there was a Colorado location!

Love their clothes & accessories! Everything is very cute & unique, lots of different styles! The girls working there are super friendly too, I was visiting from out of state & they were all so sweet & helpful :)

March 28, 2025
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Reply from shopatgrace.com

Thank you for stopping by Grace on our visit to Niantic! We are glad that you had a wonderful experience, and hope you were able to find some great items to take back home with you!

Rated 5 out of 5 stars

The people

The people! Super friendly and helpful!

March 26, 2025
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Reply from shopatgrace.com

Thank you Lynn! We are so glad you had such a great experience while at the store! We hope to see you again soon!

Rated 5 out of 5 stars

A little bit of everything!!

Everytime I go into this store, I'm welcomed and engaged in all of their beautiful displays!

March 1, 2025
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Reply from shopatgrace.com

Thank you for visiting us at Grace, we're so glad you stopped by and were able to find some great items! We hope that you come and visit us again soon!

Rated 5 out of 5 stars

A Cheerful Welcome Greeting upon…

A Cheerful Welcome Greeting upon arrival.
Store associate immediately found sweatshirt I wanted & directed me to dressing room. Pleased with my purchase.
Thank you!

February 26, 2025
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Reply from shopatgrace.com

Thank you for sharing your positive shopping experience with us Dolores! We are so glad our staff member was able to help you find exactly what you were looking for!

Rated 5 out of 5 stars

It was a great experience!

It was a great experience!
The merchandise is exquisite and the attentive service by the folks who work there was excellent!
I look forward to shopping there again soon!

February 26, 2025
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Reply from shopatgrace.com

Thank you so much Carol! We are thrilled to hear that you had an excellent time shopping with us at Grace! We hope to see you again soon!

Rated 5 out of 5 stars

Precious local business!

Amazing service! Great selection!

February 23, 2025
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Reply from shopatgrace.com

Hey Susan! Thank you! We love having something for everyone within the store, and are glad that you found some great items!

Rated 5 out of 5 stars

The warehouse sale was great!!

The warehouse sale was great!!! I purchased such great scarves, hats, a book& leggings!
Staff is amazing!!! Good to see Alexis!!!!
Grace is such a fabulous store! I find such perfect clothes !

January 25, 2025
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Reply from shopatgrace.com

Thank you so much Jan! We are so glad you were able to join us for the Warehouse Sale and found some great pieces as well! We hope to see you again soon!

Rated 2 out of 5 stars

Charged full price at warehouse sale

Charged full price at warehouse sale. I came from an hour away for this and didn’t see it until I got an email receipt.

January 25, 2025
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Reply from shopatgrace.com

Hi Laura,

We’re so sorry for the mistake at checkout during the Warehouse Sale—things can get super busy during the event. We understand your frustration and are happy we were able to resolve the issue.

In the future, please call us and we can correct the mistake remotely to eliminate any further inconvenience.

Rated 5 out of 5 stars

Love Grace!

January 25, 2025
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Reply from shopatgrace.com

Thank you so much Randee! We hope to see you again soon!

Rated 5 out of 5 stars

Great selection!

Great selection!

December 28, 2024
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Reply from shopatgrace.com

Thank you Kelly! We always try to have something for everyone who comes and shops with us at Grace!

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