shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(475)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gift shop.

I love shopping at Grace. The staff are very helpful and there are so many cute gifts to choose from. I also bought a couple of items for myself while shopping for a birthday gift.

October 14, 2025
Rated 5 out of 5 stars

I have enjoyed shopping at Grace since…

I have enjoyed shopping at Grace since it was located many years ago in Niantic across the street from its current location. I was introduced to the store when I bid on a cape and gift certificate at a silent auction to benefit the Niantic Rotary. I became a regular customer after that. I always found things I liked from handmade beaded necklaces to funky hats to sweaters and capes. Grace’s merchandise has changed over the years and I have continued to find beautiful and unique items for myself and as gifts. Since my accident three years ago I have been limited to infrequent shopping excursions since I am wheelchair bound. Shopping at Grace continues to be a great experience. The staff is always pleasant and helpful. The first time I went back someone ran out to the car to show me their Dreamer colors. Since then I have been into the store twice. Both times staff came to the door to hold it open when they saw me coming. Then I felt like I had a personal shopper who brought things to me from the level I couldn’t get to. This most recent time Grace helped me find the Dreamer sweaters I had come for as well as some other items that might work. Because of your wonderful merchandise, helpful staff, return policy, and reward points, I love this store!

October 8, 2025
Rated 5 out of 5 stars

Delightful place to shop

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!

October 7, 2025
Rated 5 out of 5 stars

I just love everything

I just love everything! The way the merchandise is displayed makes me want everything! And the staff is always pleasant and helpful. Ever though I’m not exactly a youngster I can always fine something to love.

August 28, 2025

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