shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(475)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a pleasure

Lovely merchandise, unique clothing, helpful staff - a pleasure! I'm so tired of online shopping, I really enjoy coming in to Grace "live and in-person."

January 30, 2026
Rated 5 out of 5 stars

I ordered online

I ordered online, since the sale event was moved. Always great selection of fun products. Everything was nicely packaged with a personal note and shipped quickly.

January 25, 2026
Rated 5 out of 5 stars

This was end of the season sale

This was end of the season sale
My daughter & I always look forward to this. We went on Sat at 10:00 and left at 10:23 with 2 large shopping bags
The purchases were as follows: baby clothes for gifts, hats & scarves seasonal candles, socks, headbands, sweaters, pjs.
The quality is great as well as the many choices
Sales people are friendly and helpful

January 25, 2026
Rated 5 out of 5 stars

Always a fun place to shop

Always a fun place to shop -
always interesting products,
kind and helpful sales associates,
very much appreciate they're open later than most stores,
priced reasonably.

December 26, 2025
Rated 5 out of 5 stars

Great shopping experience!

The sales girls were especially friendly and very helpful! This is one thing that makes Grace stand out as a wonderful shopping experience.

December 28, 2025
Rated 5 out of 5 stars

Any time I enter your shop

Any time I enter your shop, I am greeted by one of the sales. They are always more than helpful, I love your products and there’s always so much in stock. Thank you

November 24, 2025
Rated 5 out of 5 stars

A visit to Grace is an amazing…


A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazing.

I love to visit and shop at Grace ... doing an amazing job all around!

October 25, 2025

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