shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(475)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection of products

Good selection of products, good price points, and very helpful and lovely staff. A very happy experience.

March 3, 2024
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Reply from shopatgrace.com

Diane we are thrilled to hear you had such a positive experience while shopping with us at Grace! We hope to see you again soon!

Rated 5 out of 5 stars

The staff are always willing to lend a…

The staff are always willing to lend a hand or give an opinion if asked to. Also I love the way they gift wrap a gift!

February 23, 2024
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Reply from shopatgrace.com

Thank you for sharing your positive experience at Grace! We hope to see you again in the store Denise!

Rated 5 out of 5 stars

Granddaughter Recommended!!!

I started by buying a gift card for my granddaughter who recommended Grace to me. I quickly became a customer!!
The clothes are beautiful, stylish & ageless. The staff is helpful & knowledgeable. I highly recommend Grace on line & In Person!! xoxo❤️❤️

February 23, 2024
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Reply from shopatgrace.com

Thank you for all of the support Judie! We love that Grace can be a place where anyone can come in and leave with something wonderful and special! We hope to see you and your granddaughter in soon!

Rated 5 out of 5 stars

A visit to Grace is a real treat very…

A visit to Grace is a real treat very uplifting. The clothing is exceptional and the staff are approachable and very friendly.

January 28, 2024
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Reply from shopatgrace.com

We are honored to be part of your life and somewhere where you go to pick up something special! We hope that you can come and visit us again soon!

Rated 5 out of 5 stars

Everything!

January 27, 2024
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Reply from shopatgrace.com

Thank you for the positive feedback Carol! We hope to see you in the store again!

Rated 5 out of 5 stars

Loved the warehouse sale

Loved the warehouse sale, got two lovely pieces! Great discount and great value as the clothes were high quality!

January 27, 2024
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Reply from shopatgrace.com

We love the Warehouse Sale as there is always a special item to be taken home! We hope that this upcoming year you can join us again!

Rated 5 out of 5 stars

Wonderful Staff / Lovely clothing

Staff are always so friendly and eager to help! Lovely shop! I always find something fun, for myself or a gift.

Cheers & all the best for 2024

Carolyn

January 5, 2024
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Reply from shopatgrace.com

Thank you for the positive feedback Carolyn! We hope to see you in Grace soon!

Rated 4 out of 5 stars

Love your choices of clothing &…

Love your choices of clothing & accessories, however, your sale items should be reduced more. When something has a slight defect to reduce it by $10 or less seems strange. Better sales would be appreciated!! Love your staff!!

December 29, 2023
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Reply from shopatgrace.com

Thank you for the feedback Elizabeth! We always appreciate hearing how we can improve the experience our customers have while shopping with us!

Rated 2 out of 5 stars

Regretfully the customer service past…

Regretfully the customer service past was not up to expectations. Friends of employees came in and they definitely got priorities for service. Personally and all my years of retail service if somebody has more than two items you need to find them a space to put them so they can continue to shop. I understand the aftermath of the holidays chaos but that was not a good thing. Several employees were obviously more interested in reset of displays and they were greeting and or waiting on customers

December 26, 2023
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Reply from shopatgrace.com

As the owner of this business, I sincerely apologize for the experience you had at Grace. Your feedback is invaluable and I am addressing this issue with our team. Thank you for bringing this to our attention. I will be reaching out to you personally.

Rated 5 out of 5 stars

Sweaters & Leggings

Prices are high, but selection was very good.

December 7, 2023
Unprompted review
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Reply from shopatgrace.com

We love having something for everyone within the store! We hope to see you visit us again!

Rated 5 out of 5 stars

I LOVE this shop

I LOVE this shop, everything is adorable and the staff is so cute and friendly!!

November 25, 2023
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Reply from shopatgrace.com

Thank you so much Kristyn! We are so glad to hear you had a great experience while shopping at Grace! We hope you come back in and shop with us soon!

Rated 5 out of 5 stars

Always friendly

Always friendly, welcoming and so helpful. Love shopping local!

November 24, 2023
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Reply from shopatgrace.com

Thank you Sue! We are so thankful for you and all of our wonderful customers! We hope to see you again this holiday season!

Rated 5 out of 5 stars

Grace is worth a visit and more!!

This was my first time to the store as I just moved to the area. I had an exceptional experience. The store boasts an impressive selection, and the fusion of clothing and gifts creates a delightful shopping atmosphere.

November 25, 2023
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Reply from shopatgrace.com

Thank you so much Jamie! Welcome to the area and we hope to see you in at Grace again soon! We hope that you found the perfect piece of Grace to take home with you!

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