shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(475)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered ahead of time and it was…

I ordered ahead of time and it was ready when I got there, already wrapped! Great experience.

November 25, 2023
shopatgrace.com logo

Reply from shopatgrace.com

We are glad you had such a great experience with our local pickup Sarah! We hope that it made holiday shopping a bit easier, and can't wait to see you again!

Rated 5 out of 5 stars

Service was great

Service was great, was very happy the new website launch had way more product then before. It is especially convenient to have more of your products available to me online so I can shop & pickup in store; made life easier! And ofc since I was already stopping by to get the items I ended up getting a few more things while I was there 😉. The new gift wrapping is beautiful, loved the boxes and packaging overall. Only thing I wish is that if you are able to send a confirmation when the items I bought are ready to be picked up (they were, but it'd be good to know so I can plan to stop by) and just adding more of the products that are in store, on the site!

November 24, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you for your feedback Jocelyn! We are so glad that you are enjoying our new website and we will continue to work on the site so it is the perfect experience! We can't wait to see you back at Grace, and thank you once again for your support!

Rated 5 out of 5 stars

You have a great staff!!

November 24, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Kathy! Grace wouldn't be the same without our Grace Girls, and we are glad you had a great time shopping with them!

Rated 5 out of 5 stars

Great service and selection

Wonderful selection and the service was great.

November 24, 2023
shopatgrace.com logo

Reply from shopatgrace.com

We are so glad that you had a great experience while shopping with us at Grace Theresa! We hope you come back and visit us again!

Rated 5 out of 5 stars

This is an upscale shop that has…

This is an upscale shop that has survived the pandemic and continues to flourish.
Owners and sales staff treat everyone the same…. helpful and respectful.

November 24, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you so much! We are grateful to be able to help wonderful customers like yourself and provide great assistance! We hope that you come back and visit us again!

Rated 5 out of 5 stars

Love Grace … great boutique!!

Love Grace … great boutique!!! Travel from PA to shop in CT… love visiting Niantic ! Thank you, Kelly

November 24, 2023
shopatgrace.com logo

Reply from shopatgrace.com

WOW! Thank you for all of your support Kelly! We are so glad that you love Grace, and we can't wait to see you in again!

Rated 5 out of 5 stars

Store is very organized with great…

Store is very organized with great merchandise and the staff are friendly and courteous ☺️

November 4, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Nancy! We are so glad that you had a great time and found some great pieces while shopping with us at Grace!

Rated 5 out of 5 stars

Staff is so attentive

Staff is so attentive. Shop is always beautiful!

November 3, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Andrea! We hope you found wonderful items, and hope to see you at Grace again soon!

Rated 5 out of 5 stars

I love going to Grace and rarely leave…

I love going to Grace and rarely leave without something! Keep up having great and various choices!

November 4, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Holly! We are so happy that you always find that perfect Grace item to take home with you! We hope that you come and visit us again soon!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. You have something for everyone.

November 3, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Carole! We are so glad that you had a great experience while shopping with us at Grace! We hope you were able to find the perfect item to take home!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Clean, organized store. Bright and pretty. Love it!

November 3, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Julie! We are glad that you had a positive experience while shopping with us at Grace!

Rated 5 out of 5 stars

Everyone made me feel welcome

Everyone made me feel welcome, and your selection and service are wonderful!!

October 28, 2023
shopatgrace.com logo

Reply from shopatgrace.com

We are so happy that our Grace Girls made you feel so welcome Pam! We hope that you found the perfect items, and that we see you again soon!

Rated 5 out of 5 stars

I went in for a specific soap for a…

I went in for a specific soap for a gift and it was in stock but also got to browse which is always wonderful.

October 28, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Theresa we are glad that you were able to find the item you were looking for, as well as shop around a bit! We hope that you come back and visit us again soon!

Rated 5 out of 5 stars

Great experience!

I loved the small town feel and the friendly staff. The store has feeling of class. They pay attention to detail in wrapping etc. great customer service!

October 25, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Stephanie! We love that you felt right at home in our store, and that our Grace Girls were able to take care of you! We hope that you can come back and visit us again soon!

Rated 5 out of 5 stars

Great local business

Fabulous selection of fall clothes
Bought 2 sweaters, one as a gift
Store personnel helpful and wrapped the gift as a bonus

October 13, 2023
shopatgrace.com logo

Reply from shopatgrace.com

We are so glad that you had a fabulous experience while shopping with us! We love gift wrapping at Grace, and we hope to see you again as the holidays approach!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, wonderful shopping experience and I was so thrilled that they even gift wrapped my purchase

October 12, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Melanie we are so glad to hear that you had a great experience while shopping with us at Grace! We are happy that you found the perfect gift, and we hope to see you again soon!

Rated 5 out of 5 stars
shopatgrace.com logo

Reply from shopatgrace.com

We are so glad that you had a great experience with our Grace Girls at the store! We hope that you can come and visit us again soon!

Rated 5 out of 5 stars

Delightful!

Quick shipment that was beautifully wrapped & packaged, loved pre-paid return label in box - even tho’ items are great and no need to return!

Great service and quality items fairly priced!

October 8, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Mari! We always hope to give a delightful experience while shopping both in-store, and online! So we are thrilled to hear that you enjoyed your package, and hope that you love your items!

Rated 5 out of 5 stars

Love this store!

October 1, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you so much Nora! We can't wait to see you at Grace again soon!

Rated 5 out of 5 stars

The sales associates were excellent!!

The sales associates were excellent!!! It was a very rainy day when I shopped at the store and the sales associates went out of their way to wrap the wonderful baby gift I purchased in a very pretty gift bag and then — found a plastic bag to fully protect the gift bag from the rain.

It is a great store but the sales associates make it even better! Thank you!

September 29, 2023
shopatgrace.com logo

Reply from shopatgrace.com

Thank you for sharing this positive experience with us Martha! We are so glad you found the perfect gift while shopping with us, and that our girls took care of you! We hope that you can come visit us at Grace again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look