I have receipts still being tracked from January. I don’t understand why they are taking so long. It’s an easy app to use but am not convinced yet that it’s worthwhile. It’s appears to but when to... See more
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About ShopBack
Written by the company
Contact info
Sydney, Australia
- help@shopback.com.au
- shopback.com.au
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The app is easy to navigate direct you…
The app is easy to navigate direct you where you need to go great suggestions very happy with my purchase has arrived already 10 out of 10
Still waiting on verification on…
Still waiting on verification on tracked from march. I think its just wasting my time.
Lots of offers, always good
Shopback is what you see, what you get. Amazing for those wanting to a bit of your money back.
They used to take care about any…
They used to take care about any missing tracked transactions but now they are now big enough to ignore you even you lodge a claim. 🥲
Shopback a girl’s best friend.
I love ShopBack, I use it weekly.
A great way to save money.
I’ve been using Shopback since it…
I’ve been using Shopback since it started. For a shopaholic it’s a great app to get even just a little amount of cashback.
Because it’s a bit hard to try to get…
Because it’s a bit hard to try to get answers when I purchase stuff & there is no ShopBack when it says it should , & to look into it’s hard cause a lot of times I can’t get the receipts
Genuine website
Genuine website, that gives you cashback on purchases as advertised. Only negative is you cant contact anyone for any immediate help, so if you unsure of any existing promo it will be over by the time they reply. Help given is not usually good either. But 99% of the time everything goes through as expected.
Worth Joining
It is an easy site to navigate, rewards are clearly advised and the upsize is great. Given these are items that I am purchasing regardless it is fantastic that I can earn along the way.
Very easy app to use
Very easy app to use, loads of bonus offers but a little slow in confirming receipts so we can collect our money
General feedback and constructive feedback
Whilst the understanding of how cash back works on shopback is not easy to figure out, the general theme is there. I love the ability to earn via games. Because I forget to scan receipts. I would love more information to be available (repeatedly, not a one time thing) on how referral $20 is earnt. I can't seem to find the information for that.
It’s the best app
It’s the best app. I have been using it for 5 years. You can get extra money from the purchases you made.
Customer services is too good. Highly recommended
It’s easy to use and the cash back is…
It’s easy to use and the cash back is great. Most shops I use I can go through ShopBack
Good selection of products to get…
Good selection of products to get cashback. The bonus for receipts seems a bit unreliable at times. It was too hard to chase up a missing purchase, but finally sorted after more than a month !
the customer service making things…
the customer service making things difficult for me to show impossible approvement.
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