To be honest, Caterpillar Charge S3 shoes on photos looks just ok, but did order a pair because I needed a proper safety shoes. In real life shoes looks really nice. Quality is spot on. Comfortable... See more
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Purchased a pair of Cat safety trainers. Both laces completely unravelled on the very first day of use. The supplier (Screwfix) wouldn’t replace just for the laces & suggested I contact Cat. Cat had z... See more
I had an enquiry about a shoe I owned, messaged cat on Instagram, they went above and beyond to help me locate a product. Fantastic customer service. Other brands should take note.
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very plea... See more
Company details
About Shop Caterpillar UK
Written by the company
CAT apparel, footwear and accessories are designed and engineered to live up to the hard-working reputation of the Caterpillar brand.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- info@shopcaterpillar.co.uk
- shopcaterpillar.co.uk
4.0
Great
554 reviews
Replied to 10% of negative reviews
Typically replies within 2 weeks
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Don’t buy this complete tatt
Purchased a pair of Cat safety trainers. Both laces completely unravelled on the very first day of use. The supplier (Screwfix) wouldn’t replace just for the laces & suggested I contact Cat. Cat had zero interest in customer service. This would be an easy fix - send out a pair of laces that probably cost them 20p. Point blank refused. I work with over 100 tradesmen and I am making sure they all know the Cat products and their customer support are both dog excrement.
April 22, 2026
Unprompted review
Excellent
Superb quality jacket that has all the pockets I require. Great strength of construction and value.
November 17, 2025
Just the most amazing service
Just the most amazing service, I did not expect the response i got for Caterpillar who came back immediately and refunded me in full and couldn't have been more fantastic, I only wish more companies were like they are!
March 17, 2026
Unprompted review
Brilliant service with an issue I had…
Brilliant service with an issue I had with a pair of work boots,dealt with fast and resolved almost immediately
February 18, 2026
Excellent Cat Colarado 2.0 Mens Boots &…
Excellent Cat Colarado 2.0 Mens Boots & Excellent delivery by DPD.
January 19, 2026
Great boots
The type of working boots that I’ve purchased were and still are great for the use I need
November 17, 2025
I purchased an order online from your…
I purchased an order online from your shop.i never recieve the parcel.They saying its been delivered but not on my door.the costumer services Already been notified. They dont need to know about it. They say go to Police. How should i go to police when i dont even know if its been delivered or not.. very unhappy
January 18, 2026
Normally I would give you 5 star
Normally I would give you 5 star
But I only ordered as you offered me a 10% voucher.
When I proceeded to checkout I hit button twice and cause I had ordered before the payment went straight through without me having chance to put code in.
I contacted customer service and they wouldn't onner it So last time I ordered from you
January 19, 2026
Great quality boots very happy with the whole experience
From start to finish our order was easy and was a very speedy delivery Friend is very happy he loves the boots Comfortable and more importantly waterproof
January 19, 2026
Great price and quick delivery !!
January 18, 2026
No response
Ordered a pair of new boots straight off the site at the beginning of January – haven’t even worn them once. Came with a clear cosmetic fault right out of the packaging. Sent three emails explaining, waited days, not a single word back. Policy says contact first, fine – but ignoring customers isn’t service, it’s dodge. No return label, no refund link, and phone’s off today since it’s Sunday. For an official Caterpillar store, this is embarrassing. Charging full price for subpar stuff and ghosting buyers?
January 5, 2026
Unprompted review
Had a issue with my purchase
Had a issue with my purchase, but it was sorted very quickly and very good communication.
January 21, 2026
Unprompted review
Caterpillar boots leather parker cost…
Caterpillar boots leather parker cost around £110. Sat in a cupboard for a while after very little use. Now unusable just falling apart!
January 19, 2026
Unprompted review
Reply from Shop Caterpillar UK
Hi I'm sorry that you have not received your parcel. I can see you contacted us and an investigation has been raised with Royal Mail for your missing parcel, however on this occasion I have gone ahead and issued you a refund.
Shopcaterpillar Team
Scam scam
Avoid this online store if you don't want to be scammed, the shoes I bought never arrived.
November 28, 2025
Unprompted review
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