shopcoffee.co.uk Reviews 506

Very good prices for electro-mechanical spares like discharge solenoids - probs 1/2 the price of everywhere else

Quick shipping to Israel. One of the few online stores who ship VST baskets worldwide.

greatt jobb!

Horrendous company. Do not patronise them!

I placed an order for 1kg of Kokoa hot chocolate (my son loves it). A cleaning cloth was sent in error and I never received my original order.

My son has very recently been in hospital and is still receiving treatment at home, for which I need to be present 24/7.

Despite explaining my circumstances, the company have flat refused to issue a refund or post out my original order until I have sent back the item that THEY SENT IN ERROR!

Their suggestion for a resolution was for ME to organise for a Royal Mail collection of the item (like I don't have enough on my plate with 24 hour care of my son) and are refusing to fulfil their legal obligation according to The Consumer Rights Act 2015 as advised by Citizens Advice.

What is most upsetting isn't the loss of the item or money, but their sheer lack of compassion for another human being's situation. Even as a small business (I run one myself), if you can't take the loss of a cloth for the sake of not making someone's horrendous situation even worse, then a serious look at company ethics needs to be had, not to mention the fact that their 'company policy' is in contradiction with the law.

As yet a resolution still has not been found and if my rights as a consumer are not fulfilled I will be taking legal action.

Plenty of choice, good customer service!

Everything I ordered turned up in good order and on time. No complaints.

Easy to order and prompt delivery

very quick processing and delivery of order

The product was the best price I could find fracino F6 grinder
I was aloud to pay it in 3 installments which was a bonus the item was delivered on time
Overall a great experience thank you

Really swift transaction !

Would highly recommend them.

Resolved every thing I asked for. Great customer service. Product great too. Thank you so much.

Excellent customer service! Shop Coffee went above & beyond to fulfil my request. Highly recommended.

Item at a good price. Good delivery.
Perfect

Very quick delivery, good price, and the item was just as described.

Product description accurate on website.
Fast despatch and delivery.
Fair price.

We purchased a coffee machine from ShopCoffee back in March 2023. The order went through okay however after numerous phone calls and broken promises we were made to wait 6 weeks for the machine to finally arrive. 8 months of use and the machine is no longer working, which is where the experience with this business started to really get bad. First of all we find that there isn't a service department or engineer to talk to via phone but you have to fill out a form and communicate via email, which is a rather drawn out process.

It is via this email exchange that things become apparent that the coffee machines do not come with what we would call a warranty. Well not a warranty that we have used so many times with multiple other coffee businesses. If you want an engineer to come to you then you need to pay for the call out and ALL parts and labour. The only way you are covered by their warranty is if you ship the machine to them. The machines 'has to be delivered via a pallet and with insurance'. They are knowingly pricing customers out of getting the machine fixed as this costs nearly as much as the value of the machine. They are fully aware of this!!

We are a family business of 130 years and we have never felt so annoyed by the misrepresentation of another business. We feel cheated. Do not buy here if you want a machine with a warranty!!

Great range of products, excellent customer service, hassle free delivery.

I bought a £1200 Fracino coffee machine. Sadly after little use the machine developed a fault with a thermostat and could not be used. I asked for the unit to be repaired or a service engineer to visit but was told I had to bear the cost of returning and as the machine is very large and heavy and as I did not need to be damaged this cost me £125. I spent another £125 to have it redelivered after the fault was repaired. If this was the case after a fair 12 months of use I would not have minded. It is true that I was offered the option to pay at the outset a further £250 for an "upgraded warranty" (a lot of money). No one expects goods fit for purpose to break after short use and I don't believe that a customer should bear these costs for a manufacturer fault after such light use (and I advised the company of this.I did ask the company to ask Fracino to accept a share of the shipping costs but was told in no uncertain terms that this was not going to happen. A shame as I one of the reasons I bought the machine was to support a UK manufacturer.

Great coffee, recommend