I ordered a ECO solid state relay and a E60 gasket. I was told it would take a FEW MONTHS for delivery several days later after I asked for delivery schedule. I asked for full refund and they only ref... See more
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Purchased a brand new commercial coffee machine a year and half ago. On installation there was a faulty piece that had to be replaced. After 2/3 months we experienced issue. Asked for repair under gua... See more
Second time using shopcoffee over the past two years for an espresso machine and two grinders. Both times dispatch of orders were quick and I received them in perfect condition. Prices are also compet... See more
Company replied
Perfect service, fast delivery and great packaging. I've purchased quite a bit from shop coffee now, they're absolutely spot on, great supplier. When you're buying home barista gear, it's not cheap,... See more
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Company details
About shopcoffee.co.uk
Written by the company
About us
Shop Coffee is an all-in-one supplier for Coffee Shops, Cafés, Restaurants, Takeaways, Hotels, Offices and even home coffee-lovers!
Supplying to businesses and home users. So whether you need a commercial coffee machine or some cool brewing equipment and fresh single origin coffee – we have it all!
About you
Embrace your inner Barista! We love coffee and I'm sure you do too, that's why we've got such a huge range of products, there's something for everybody.
Whether you're already setup or a beginner, our team are here to help you choose the right setup, supplies & coffee beans!
Take our Fun Quiz
Why not take our quick and fun coffee quiz?, test your knowledge on coffee, where it comes from and it's properties: Take the quiz!
Know what you're looking for?
Visit the relevant categories listed below:
Coffee
A range of coffee beans, ground coffee, pods, green unroasted coffee beans, sacks and bags.
Machines for Home/Office
Espresso, Pod, Bean to Cup and Filter Coffee Machines for Home ..oh and Grinders etc..!
Machines for Business
From espresso machines to blenders. This list is too long, but you get the idea!
Brewing Gear
Aeropress, Kettles and so much more.
Barista Tools
Exactly what you're thinking multiplied by 99, a barista's heaven, we've got it all!
Disposables
Biodegradable paper cups, stirrers, carriers...
Cafe/Home Supplies
Oat milk, tea, sugar, syrups, toppings, sauces, biscuits, wafers, reusable cups, tableware, (deep breath)... chai, hot chocolate, stickers, stamps, dog treats and more!
Cleaning & Filtration
Powders, Tablets, Water Filtration, Tools, Pitcher Rinsers, Hoses & Fittings & PPE.
Spares & Parts
From O-rings and washers to filters and motors!
Special Offers
Hand-picked deals you probably dream about!
Gifts & Packages
Great for gifts, but also a good package makes shopping easier, we've selected products, bundled them and added discount.. pretty sure that was what we were told to do in the brief..
Contact info
135 Cambridge Road, CB24 6AT, Cambridge, United Kingdom
- 01223 904908
- shop@shopcoffee.co.uk
- shopcoffee.co.uk
3.0
Average
506 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top marks
Thankyou shopcoffee for swift delivery and their customer service for good responses. Good experience.
November 1, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
This company are charging Northern…
This company are charging Northern Ireland customers £24 for delivery of a few travel cups (DPD (2-4 working days) (Excl. Local Import Duty & Tax): £24.00).
Yes £24 delivery to another part of the UK.
I ordered elsewhere for £3.99 postage to NI for the same product. 83% cheaper for delivery.
I order a lot from mainland UK, but I’ve never come across this sort of extortionate postage combined with a poor email response.
*I didn’t place my order because when I came to check out I’m wasn’t prepared to pay £24 for delivery. I emailed asking about cheaper delivery options and wasn’t offered any in the replies. The delivery issue/correspondence was part of my experience (trying to) shop, so I feel it’s entirely appropriate to leave a review - especially as I tried to engage to find a solution.
**The cups were only slightly more expensive from the other website (£26.99 vs £26.40 & £26.99 vs £25.80).
November 2, 2022
Unprompted review
Reply from shopcoffee.co.uk
Hi Christine,
Thanks for your review,
I can see you’ve left a 1 star review without placing an order, so you haven’t really had an experience with us and are only disappointed with the delivery pricing, this shouldn’t be something to warrant a 1 star review..
The delivery options are priced according to what it costs our company, our products range from as little as 5g all the way up to 100kg+, it's extremely difficult to price delivery internationally but we try to be as reasonable as possible.
Post-Brexit it has becoming very challenging in exporting products, we are doing our best to continually improve our offerings, but as it stands, this is the only (reliable) option we can offer.
If you’re able to arrange delivery cheaper, we also offer a collection option too for you to arrange your own delivery.
We have many happy customers in Northern Ireland, our loyal NI customers shop with us as they appreciate our product range and service.
We feel this review is unfair as you haven’t placed an order with us and you’ve left us a negative review because your not happy with the pricing structure of our delivery options.
Despite our disappointment in the review, we will continue to work on our delivery options and improve them moving forwards for our customers.
* In response to edit:
Our customer service team responded explaining that unfortunately we didn't have any other delivery options. It may not have been the response with a lower price you expected, but there was a customer service pre-sales response nonetheless.
You have clearly left us a negative review because you're not happy with our delivery prices to NI, I've explained that unfortunately, we don't have any other reliable options right now, especially post-Brexit.
Hopefully we will have more options in the future, but it's not fair to leave a negative review because it's not cheap enough.
You can buy most products online through our website for a fraction of the price of other marketplaces, hence you attempted to shop with us in the first place, you then found cheaper delivery elsewhere which brought your overall total down and you decided to shop elsewhere, which is absolutely fine, but we shouldn't be given a negative review for this.
Great fresh coffee at reasonable price
Great fresh coffee at reasonable price. Good variety too. I'm picky about my coffee but this one compares well with far more expensive ones.
October 27, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Product was good quality and price
Product was good quality and price. Short delivery was resolved very quickly. Would recommend to others.
October 14, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Arrived very quickly and is an…
Arrived very quickly and is an excellent machine
October 14, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Simple and straightforward purchase
October 24, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Always had good service
Always had good service, I have used many times. If there is a product out of stock, we are informed quickly and offered an alternative. All correspondence has been answered swiftly. Good range of products for our business and will continue to use.
October 18, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Best quality beans.
15 years buying specialist roasts and have tried many suppliers. This company is the best in terms of value for money and bean quality. Excellent professional service. Thanks folks.
October 3, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Good green beans
Some good green beans, reasonably priced and quick delivery.
September 23, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Good experience!
Good experience buying from ShopCoffee.co.uk, the representatives were very responsive in addressing my questions, especially as I was ordering from EU. Thanks.
August 25, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Problem Sorted Quickly
My relationship with ShopCoffee didnt start the best, granted it was not entirely their fault. But that does not matter as they were quick to resolve the issue and received my coffee machine the next day
September 6, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Fantastic selection of great equipment…
Fantastic selection of great equipment with lots of information to make a choice. Once ordered, quick delivery and communication throughout
September 1, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Service was rapid and helpful
Service was rapid and helpful. The products I ordered were well packaged and delivered in perfect condition. An inquiry to the company was answered promptly.
August 16, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Bad costumer service
I bought a reusable coffee filter and after using it there was sediment left in the coffee. I wrote to Shop Coffee to explain the problem and request a refund however after many emails, some which suggested the customer was wrong not the product, I gave up. Despite being a loyal customer I wasn't treated well and therefore will not buy from them again.
August 23, 2022
Unprompted review
Reply from shopcoffee.co.uk
Hi Mike,
I'm sorry to hear about this, we don't manufacture the product, although we only list products from brands we have confidence in. I'm surprised to hear you are disappointed with the product as we've sold many of these without any negative feedback, and so I'd like to learn more to help get to the bottom of this.
I'm more than happy to look further into this and come to a reasonable resolution, please call us on 01223 904 908 and I can promise we'll take care of you.
Thanks,
Maz
Delivery rip off
I ordered cups and paid for next day delivery. It took 3 working days so I complained and asked for refund of the extra cost. I was told there was a lead in time for the order so no refund. It is ridiculous to allow customers to pay £8.99 for a delivery they can't do. Will not order from them again
August 16, 2022
Unprompted review
Reply from shopcoffee.co.uk
Hi Rachel,
I'm sorry, but it was clear on: 1. the product page, 2. cart, 3. checkout and even on your 4. confirmation email PDF invoice. That's 4 places where the phrase "Dispatches in 2-5 working days" was stated and in 3 of those places in bold, red text, along with the following notice:
"Please note, dispatch times vary by product and where possible, we'll display this beside each product shown in your cart. Upgraded delivery will speed up your delivery but not the dispatch times."
I think it's extremely unfair that you've left us a 1 star review when it was made extremely clear that this product would have a 2-5 day dispatch time.
Your chosen delivery method was next day and it was indeed sent on a next day service, which means you got your order delivered on the 3rd working day, well within the 6 working days it should have taken.
We actually fulfilled your order in half the time!
I request all our customers and potential customers who see this review to look at our other reviews across all platforms and you will see that over 95% of our customers are extremely happy with our services and recommend us to others.
For customers who order expecting unjustified partial refunds further down the line, I'd recommend other conglomerate marketplaces, not ours.
We're already extremely competitive, offer value added services and really take care of our customers, but we won't stand for unfair requests and review threats.
Brilliant
Very fast, good price, delivered in 2 days, it was much quicker than expected and packaging/item was completely flawless condition. 10/10 service, no issues!
August 9, 2022
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Excellent personal service
I had a problem placing and paying for an order on line, I called the company and received excellent support from Roland. Thank you
August 6, 2022
Unprompted review
Reply from shopcoffee.co.uk
Thank you for your kind review :)
Reply from shopcoffee.co.uk
Thank you for your kind review :)
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