shopcoffee.co.uk Reviews 506

Good prices, quick delivery and the first coffee I tried was pretty decent!

Very Helpful and professional help on the phone

Ordered a new Fracino Bambino coffee machine. After the initial installation we dad some queries about the boiler pressure. The response to the issue was immediate and the contact on the phone, talked us through what we needed to do without out any fuss or trouble. Would recommend.

Fast delivery and great stuff to make some good coffee!

Excellent communication and fast delivery.

Absolutely nothing but praise for fast and efficient service.....and really good price too!

Paid for next day delivery but took 2 days to arrive. Did order after 2.00pm but wasn't collected till 11.00am the next day. Well.packed no damage to the box. Thanks very much.

I wanted to put a review on here as i have seen a couple of review commenting on the customer service.... I ordered a Mignon XL which turned up faulty out of the box, (Not the reseller's fault). I messaged them after business hours and within 30 mins of business opening, I received a response.

I had a really positive experience with the customer service team, felt valued and like they wanted to actually help me out. I sent both an email, and then a chat message once i realised there was one and I must say both Roland and Peter gave me all of the information I needed (and more) as well as resolving the issue quickly and professionally.

Will definetly use again as my 'go to' for Coffee Stuffs! :)

Thanks again.

Painful Customer Service,

I ordered a brewer and i received a mail for a bank transfer 11,99£. I proceed with the the payment and the site send me a second mail few days later and they asked me to pay 30£ more as shipping fees.

They scammed me and now they refuse to send me the brewer.

Someone from the service client avoid to give me the second phone number because the phone number communicate doesn't exist.

He try as well to give me a lessons about the conditions.

There is no site on the world who calculate the shipping fees few days later.

Be professional guys update your system and your site and be clear with the customer.

Shame on you.

Great sales and service support for a La Marzocho Linea Mini that I recently purchased

Purchased an; Asobu Cold Brew Coffee Brewer. Silver.
Whilst unpacking my purchase, I noticed some abnormalities.
The silver ball bearing, which acts as a stopper- was loose and not positioned where the manufacturer intended. The information sticker was over the area, as if this particular item was either; ex-display or a customer return/pre-owned.
The outer plastic packaging, was not sealed.
Whilst watching YouTube videos, relating to this device, the users’ clearly had to unseal the packaging, prior too using.

Another sticker, which should have been located on the lid of the device, was at the base of the tube packaging, which in conclusion; my ’new’ purchase isn’t that new and has been removed from the packaging, prior to Shop Coffee selling it me as a new product.
I emailed Shop Coffee, but given the current situation, a response took longer than usual. The first response I received seemed a little perfunctory, advising to return it for closer inspection.
I believe this company would have known, whether this product had been out of the packaging/re-packaged, considering it was the last one in stock.

All I ask is for a little honesty, which I believe isn’t too much to ask for?

This situation concluded with a suitable outcome, with a partial refund, based upon a former showroom product.

Purchased a new coffee machine recently from this company.
Can only say excellent service & can definitely recommend.
Installation was especially efficient & helpful.
Thank you!

Cream Pro Rubber sleeve for knock boxes.
I ordered 2 of these at a cost of less than £4 each. The ones they replaced lasted years. The ones supplied lasted 2 months. I complained. I was asked to provide photographs of the splitting sleeves (twice). I was told that after 2 months the sleeves were useless as a result of ‘heavy use’. This is not commercial use - my morning coffee! They suggested I buy some more, or upgrade my knock box! Dissatisfied, I was sent a warranty form. Once completed, I could return these £4 useless pieces of rubber and they might be replaced. Life is too short.
If this is the pain to be endured over fairly inconsequential faulty items - would I buy more significant items from them? I don’t think so.

Thanks...guys trying hard to sort things out

Very good prices and quick delivery. Recommended.

The products are at a bargain price, many products not found elsewhere.
I was a little worried because it was the first purchase on this site, and I did not know this shop, we were in a pandemic, and the amount of this first purchase was over 100, free shipping to France .
However it was an excellent surprise, everything was well packaged, the delivery was faster than I thought, even if I did not know the carrier (Caribou). The day of receipt of the package, all the products corresponded, the price is really attractive and for the purchase of tea and coffee from now on, I will favor this site for large quantities.
This is why I give a good rating.

Melitta ts smart and Miele 6350 I bought these machines to get a fully automated experience, but when I tried to make latte the final temperature of the dispensed drink was rather disappointing to say the least- at best it was just over warm. Taste was amazing. So I returned these as I said what’s the point of putting a cup of coffee in the microwave in the end after spending over £1000.
Then I called shop coffee and spoke to Nassar and explained my desire to have a coffee that was hot and he guided me that the only way I would get this was to do it manually. I have purchased a grinder and la spaziale mini Vivaldi and guess what the coffee is hot!! I need some practice in making a perfect latte like star bucks .. so if you are disappointed then speak to Nassar at the shop coffee.