ShopHQ VIP Reviews 

Attention Customer Service,
This is very unacceptable. I returned items that I didn't like because of fit, to you and was delivered to you June 30th. I had to reach out to YOU several times to get updates/information. Calling stay on hold forever. Checking my account for updates. I finally decided to email. So, I am paying for items I do not have and did not fit correctly nor liked. NOW you want me to pay for to have items shipped back to me that I did not want in the first because of fit and quality. Do the math. I am paying twice for items that I dont have and didn't want or like. I have been a customer for years. As of today you have officially LOST ME as a CUSTOMER. This will be posted on all my social media platforms as to how I was treated and about the products. Along with your answer to my original email. How dissatisfied I am with customer service and product.

No longer a customer
Robin Cameron

I won a $1000 credit to their store.You are supposed to shop til you get that amount.That is how it is.This place wants a credit card.before you can complete your purchase.Which is not right.I gave them a pre paid card and as soon as I did they attempted to take the amount I wanted not from the store credit but from my card.I told them to keep that credit.How do they stay in business?I have won credit to stores before and no credit cards are needed.Good thing it wasn't a reg.card.

I have been pretty satisfied but not now. But no more. They cancelled my account with no notification and will not restore it without a purchase. My monthly charge went to my Amex ex which i misplaced. Had to cancel it and get a new one. I had forgotten that was how it was paid so I didn't call them. They cancelled the VIP account without notification and that's just to bad for me. Beware ! ! !
They unwilling to work with me to get it reestablished. Amazing to me. I buy lots of Waterford from them which I won't be doing anymore. I have been in customer service or forty years and this is not it, I can assure you. I spoke to four different people today with no resolution.

I joined the ShophqVip to get refunds on my shipping charges, as their shipping charges per item is greater than other networks. I submitted, as per their instructions, all the required documents to get my refund processed since 3/18/22. I have called three times since then with no resolution, just a promise to pay. I called again today 6/7/22 to check on my refund and to submit the 20 other charges I have totaling over $200. The last supervisor I spoke with told me that they could assist with entering the transaction if I would like. The customer service rep I spoke with about my pending refund told me they are running behind on processing. It has been three months. I ask her to assist in entering the other transactions and she told me she could only assist with a few and then hang up. I called back and the next rep told me that my account is cancelled. I have all these outstanding amounts and they have been charging the monthly fees and now I cannot enter the transactions because the rep cancelled my account without my request. They could only offer that I enter the transactions on paper and mail it to them . Is this a joke, when you could email the info. Who goes to the post office these days? I requested a refund of the monthly charges made to my credit card and if I do not hear from them I am putting in a request to my credit card to stop any other payments to them and request a dispute for the amount already paid to them. Is this a scam? I have been shopping with SHOPHQ for years and thought I could recoup some of my shipping charges. I ended up loosing more money instead.

Terrible customer service. Still waiting for a supervisor to call back 1st one said 24 hours the other customer service stated it could be 36 hours! They don’t care about the customers!!

Disappointed - as a ShopHQ VIP member I paid the monthly fee, but unfortunately the refunds of shipping costs and purchase discounts promised from ShopHQ did not materialize. I would appreciate it if ShopHQ would hold up its end of the agreement and send the payments promised. It is too bad, because I really like some products they sell.

Once again y'all messed up sent me something that wasn't what I ordered why should I have to pay to send it back it's your mistake. The girl that took my order said she knew exactly what I wanted. WRONG. I wanted the hair extensions and you sent me a ponytail wrap. Your. Fault hire people who understand what customer wants.

My first time experience with this company and it will be my last. While ordering an item my wife liked, the rep was more concerned about opening an account for me with monthly charges, a VIP (?) and a credit card with 26 % interest rate. Should have terminated the call right then as their focus is not delivering a product but marketing, but my wife wanted the item. Since: item was defective, a nighmare to return, long que times and no credit to my credit card. After today (37 minutes and counting while waiting for CSR) I am calling my credit card to do a chargeback.
PS Never use any other payment except a credit card when buying on line- most protections.

I just got off the phone with JAZZ a so called supervisor; after being on for 55 minutes. They have the worst customer service EVER. I joined the VIP membership which allows you to get reimbursed for the S&H cost. I have been waiting almost 2 months for my refund for something that I purchased in October.... Then they told me that they can’t find my email that I submitted, then they said that it was approved. Now they are saying that I filed the request to late. I have a confirmation email of the request that they claimed; They can’t find. So I canceled my membership. After canceling, they said that I can’t get a refund of my S&H. I wish that I can get in touch with SHAQ to tell him that they have very poor customer service and they don’t value customers! Mind you, I brought 4 SHAQ grills for gifts. Never again!!!!!!!!

We ordered a product from this company and it was low quality and tried to return the item. We had it in the mail in the return time,which is to their policy but then was returned back to us saying it didn't get to the warehouse in time! Thats not what the return policy says. Person with very low English speaking ability basicly told us we were out of luck and nothing could be done and wouldn't let us speak to a supervisor because "they were engaged with another call" even though i said i would wait. So we are taken for $300 even though we had the return in the mail by the return date per their policy.

I continually send qualified shipping refund request and am denied. Response time is slow so I think this is because the company thinks the customer will forget to check on approval of claims.
I sometimes check denials and resend claims Recently I resent denied refund claims and they should have been approved and again were denied shipping.

It really, really Works and the savings are AMAZING!!!

Great saving overall. I enjoy receiving the little extra check. Customer service is very friendly when I need assistance.

I have NOT received my SHIPPING refund after having successfully submitting the request for this on several orders .

All I can say is booyah you guys are amazing thank you for everything

Reps answering the phone do not have adequate information ex: no totals or when to expect refunds. When asked to escalate, it was not done, called back requesting a supervisor, was hung up on, 3rd request was left a message to email someone else. Phone contacts are rude and incompetent and completely disconnected from reviewers that provide refund checks. HQ VIP services needs to overhaul the phone staff. Did not get a response until I told phone rep that I intend to report this to Better Busines Bureau.

I love Shophq, but have an issue with a return that has not been credited/solved, yet. Hopefully it will be and I will continue to be a happy lady watching Wake Up in Style.

So far the program has been Excellent! When I call, I get directed to someone who is knowledgeable and answers my questions, or has directed me to where I can get the answer. The rebates have been on time. There are a wide selection of vendors. The submission process is flawless. When a claim is declined, there is a very clear explanation as to why it was declined. It has been seamless thus far and have recommended it to a couple of friends

I appreciate the new updates
The customer service employees are very polite and helpful their willness
to help is great for all ages thank you all !

No problems or issues, receive checks for exact amount every month. Very pleased with program and benefits. Highly recommend if you make many purchases.