Appears SHOP HQ and Synchrony Bank are double charging on remaining flex pays. Paid off my Synchrony Bank SHOP Card with all Value pays completed but SHOP HQ said they have not been paid. Something is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Continue to call about denied claims with no one who can give me a straight answer or call back. From what I've been told, the reason for the denial may be because I have submitted refund requests fo... See more
I submit an item and it has happened several times where shophq vip declined the order. Saying it's already been submitted. And than find out it hasn't. I order several items under the same order numb... See more
Reps answering the phone do not have adequate information ex: no totals or when to expect refunds. When asked to escalate, it was not done, called back requesting a supervisor, was hung up on, 3rd req... See more
Company replied
Company details
Written by the company
SHOP AND SAVE WITH SHOPHQ® VIP ShopHQ® VIP gives you exclusive savings at ShopHQ and 1,000+ other retailers in our Marketplace. Whether you shop online, in-store, over the phone, or by mail, you'll save more money on your purchases from popular retailers you know and love. FREE SHIPPING REFUNDS Save with Free Shipping Refunds on ShopHQ and Marketplace purchases FREE RETURN SHIPPING REFUNDS Save with Free Return Shipping Refunds on ShopHQ and Marketplace purchases 5% CASH BACK AT SHOPHQ Earn 5% cash back on all your ShopHQ® purchases 5% CASH BACK AT MARKETPLACE RETAILERS Earn 5% cash back at 1,000+ retailers in the Marketplace SEE ALL RETAILERS SATISFACTION GUARANTEE! No long-term commitment. Cancel anytime at www.ShopHQVIP.com or by calling 877-808-4846. Our award-winning ShopHQ VIP Customer Service provides 24/7 support, designed to fit your schedule. HOW IT WORKS FAQ
Contact info
P.O. Box 290728, 06129-0728, Wethersfield, CT, United States
- 877-808-4846
- CustomerService@ShopHQVIP.com
- shophqvip.com
2.1
Poor
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShopHQ VIP
We think you're great, Mary! Not only can you receive a full shipping refund on all ShopHQ purchases, but you also receive 5% cashback as well!
If you have any questions, please contact us! We'd be delighted to help!
Happy Shopping!
Baillie
Customer Service Specialist
Should not have to fill out a form and…
Should not have to fill out a form and wait for check. Very antiquated process in a high tech world. Look at discounts taken during checkout.
September 24, 2021
Reply from ShopHQ VIP
We appreciate your feedback, JB! We're always looking for ways to enhance the ShopHQ VIP program. I will discuss your feedback on having discounts and shipping taken off during your purchase with my team.
If you have any questions in the meantime, please let us know! We're available 24/7, including holidays, to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
PLAIN TRUTH
An Exceptional Value, Loaded W/Quality Service & Staff !!! “ Eye 👁 Said Sooo GATOR 🐊 MAN 🔥🔥🔥 “ 🙌🏾🙌🏾🙌🏾
September 24, 2021
Reply from ShopHQ VIP
We appreciate your review, Illyas! As a ShopHQ VIP member, you can receive 5% cashback and a full shipping refund on all ShopHQ purchases!
If you have any questions, please let us know! We'd be delighted to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
Reply from ShopHQ VIP
We love your review, Deborah! You can get 5% cashback and a full shipping refund on all ShopHQ purchases using your ShopHQ VIP membership!
If you have any questions about the benefits you can receive, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
ShopHQ VIP is wonderful
ShopHQ VIP is wonderful! You get your money back for shipping. Each month when I order something from ShopHQ, I get a check from ShopHQ VIP for the shipping amounts spent. It is a win, win!
September 24, 2021
Reply from ShopHQ VIP
We think you're lovely, Deborah! Not only can you receive a full shipping refund, but you can also receive 5% cashback on all ShopHQ purchases and purchases made from one of our 1,000 retailers in our Marketplace!
If you have any questions, please contact us! We'd be happy to help!
Happy Shopping!
Baillie
Customer Service Specialist
I am so glad I joined ShopHQVIP
I am so glad I joined ShopHQVIP. I love the program because I love the clothing and accessories. You cannot find these styles in stores. I always get compliments. Whe,n I have to speak to a Shop HQ rep, they are always friendly and helpful.
September 24, 2021
Reply from ShopHQ VIP
We're so happy you joined as well, Susan! You can receive 5% cashback and a full shipping refund on all purchases made from ShopHQ! We even have a Marketplace where you can receive 5% cashback! There are over 1,000 retailers to choose from, so you're bound to find your favorite store!
If you have any questions, please let us know! We're available 24/7, including holidays, to help!
Happy Shopping!
Baillie
Customer Service Specialist
Reply from ShopHQ VIP
Thank you for your kind review, Dianne! We're ecstatic that you're using your ShopHQ VIP membership all the time and enjoy using it!
If you have any questions, please let us know! We'd be delighted to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
The perks are awesome my favorite is…
The perks are awesome my favorite is the 5% back on shopping and shipping from so many retailers.
September 24, 2021
Reply from ShopHQ VIP
We're so happy you're enjoying the ShopHQ VIP program, Jeffrey! Our Marketplace has over 1,000 retailers to shop from, so you're bound to find your favorite stores!
If you have any questions, please contact us! We're available 24/7 to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
I have submitted my refunds for past 2…
I have submitted my refunds for past 2 months and have received 75 cents!
September 24, 2021
Your service has to get better
Your service has to get better. There should be a way for members to see how much money they are getting each month. It’s frustrating because your agents will send out totals that are incorrect. Some of your agents don’t want to help members and are unprofessional. Some are rude, get short with customer and I don’t want to connect customers with a supervisor.
September 24, 2021
Reply from ShopHQ VIP
We appreciate your feedback, Cheryl. I would love to assist you in any way that I can. I will review your account and contact you directly.
Happy Shopping!
Baillie
Customer Service Specialist
I've always been satisfied with the…
I've always been satisfied with the clothing and services.
September 24, 2021
Reply from ShopHQ VIP
We appreciate your review, Renee! You can get 5% cashback and a full shipping refund on all of your ShopHQ purchases using the ShopHQ VIP program!
If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
My previous check was damaged
My previous check was damaged, I returned it along with an explanation and would like to know why does it take so long to get a duplicate? Other than that I have nothing but praise for the service I've received so far.
September 15, 2021
Reply from ShopHQ VIP
Thank you for your kind words, Debra! I would be happy to reissue your check! I will contact you via email shortly for more information.
In the meantime, if you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
You have being charging me for 2…
You have being charging me for 2 months, but so far I haven not gotten any checks....what's wrong with you guys???
September 1, 2021
I always receive my returns in the…
I always receive my refunds in the correct amount and in a timely fashion.
August 26, 2021
Reply from ShopHQ VIP
We are so happy you are enjoying the ShopHQ VIP program! We like to ensure that our members receive their checks monthly.
If you have any questions, please let us know! We'd be happy to help!
Happy Shopping!
Baillie
Customer Service Specialist
This service is useless .
This service is useless .. you have to constantly follow up to receive you refund !! I tried to cancel but didn’t go thru I’ve been charged 16.95 every month and never received my refund that I submitted months ago..
August 25, 2021
Reply from ShopHQ VIP
We appreciate your review. I would be happy to review your account for you! I will contact you via email with more information.
Please feel free to contact us if you have any questions!
Happy Shopping!
Baillie
Customer Service Specialist
The program is too complicated
The program is too complicated. I had to call several times to set it up. Further, I never received the paperwork when I made my first payment and was denied shipping on some orders because I didn’t have the correct information.
August 25, 2021
Reply from ShopHQ VIP
Thank you for your feedback, Joellen! I'd be happy to go over your account! I will reach out to you via email with more information.
In the meantime, if you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
like the program
August 23, 2021
Reply from ShopHQ VIP
We love that you're enjoying your ShopHQ VIP benefits, Alisa! We like to ensure that our members receive a check every month!
If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
Reply from ShopHQ VIP
We love that you're enjoying your ShopHQ VIP benefits, Lorraine! We like to ensure that our members receive a check every month!
If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
Simply Awesome
August 23, 2021
Reply from ShopHQ VIP
We're so happy that the ShopHQ VIP has been awesome to you, Gaston! If you have any questions about the ShopHQ VIP program, please let us know! We'd be happy to help!
Happy Shopping!
Juleen
Customer Service Specialist
Loving it so far!!!!
August 23, 2021
Reply from ShopHQ VIP
We're so happy that you're loving the ShopHQ VIP program so far, Shawn! If you ever have any questions, please let us know! We're available 24/7, including holidays, to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.