Humm is one of the best pay installment I've ever used I love that I can move my dates when I need to no matter what time in the year by where after pay only 6times total, plus an extra benefit of not... See more
Company replied
Location
Switch locationHarrington Street 121, Level 1, 2000 The Rocks, New South Wales, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping with Humm is easy peasy!!! Found a lovely winter coat on sale at Myers online, added to cart, chose Humm at checkout, chose my preferred payment option and viola!!! Click & collect next day!... See more
Company replied
I like the speed on the online order to the shop I pick my stuff took them to counter and put the online order in they click on it near instantly and I was gone to do my day. But logical if they acce... See more
Company replied
The website got stuck in an infinite loop with my email address, passwords and sending me confirmation codes when I was trying to set up my account. Luckily I was able to speak to a rep who was able t... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
Harrington Street 121, Level 1, 2000, The Rocks, New South Wales, Australia
2.0
Poor
249 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was good now useless. Can't believe they got rid of BPay with zero notice
Used to be so helpful but is pretty useless now. First getting rid of gift cards and now worst of all getting rid of their BPay function with no warning. Soon as I'm paid off will be deactivating and deleting account as BPay was the only reason to use it!
Also seems like no stores accept them anymore.
June 19, 2023
Unprompted review
Beware
Beware. Once you sign up they make it IMPOSSIBLE to close your account.
After paying off my balance I thought it would be easy to have my account closed. Boy was I wrong.
3 phone calls, several live chats and about 10 emails later - I seem to be closer to closing this account… not closed… but closer.
After over charging me a whole $3.33 they refused to close the account until that was refunded. One consultant told me she had closed my account (once I told them to keep my 3 bucks).
A mere one day later I received an email stating they won’t close my account until I provide bank details for the refund. This is only a small portion of the back and forth.
It’s enough to send you crazy.
Thankfully I won’t need to deal with them anymore… once they officially close my account…!
June 14, 2023
Unprompted review
The prompt reply
May 26, 2023
Unprompted review
Very Disappointed to know that humm has…
Very Disappointed to know that humm has stop there bpay fasclity. It was so convenient to pay my bills. Being a customer for nearly 5 years, at least have the curtociy to keep us updated of the changes.
May 31, 2023
Unprompted review
I’m totally furious with humm as a VIP…
I’m totally furious with humm as a VIP I’ve enjoyed the B Pay Facility to pay my Rego and Electricity accounts.I’ve saved up gone to pay them only to find that it’s no longer available….NO NOTICE GIVEN leaves you up the creek …this seems like a money grab to me and the customers are the ones who suffer …
There should be a Law whereby these companies have to advise customers if these changes in advance so you can get your affairs in order ….
Plus you can’t utilise the humm card online in lieu of b pay either …
Humm is sadly turning into a useless facility to go through all the hoops to get and be left hanging out to dry …VERY POOR CUSTOMER SERVICE
May 26, 2023
Unprompted review
older clients
For older generation couldn't have been easier
grateful for the information supplied to understand how it all works.
March 21, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Ron,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
To boost the limited you need access to…
To boost the limited humm needs access to my bank with my NetBank detials. I am not stupid enough to release my NetBank details to humm.
The good side - very easy to sign up and repayments options are flexible to fit different financial situations.
May 23, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Roneet,
We appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Quick easy sign up as well as advice…
Quick easy sign up as well as advice when payment would be take,.
May 9, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Mark,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Great for the big stuff
Great for the big stuff, like when the laptop finally dies. They have helped me with the major stuff, like dentistry and Eye care. Thank you.
May 22, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Monica,
We appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Cash Flow Simplicity
It was a simple process which allowed me to manage my cash flow the way I want to.
May 16, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Norman,
We appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Easy to talk with and made changes for…
Easy to talk with and made changes for me ,no worries thank you HUMM
May 17, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Nev,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Humm experience
The store took a long time to process the Humm payment and I found it more confusing than afterpay
May 15, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Steve,
We appreciate the time you have taken to leave feedback. We are sorry to hear of your recent experience.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
Hi team,
Hi team,
I set up the humm account for Dental. I submitted a request to increase small things to $800 and big things to $2000 which was approved in preparation for the out-of-pocket fees for this dental treatment.
On the day of the appointment, I used my Humm card hoping to get it all sorted and it got declined. Then my approved $2000 disappeared without any explanation.
I started a chat with one of the service officers on Friday 12 May who didn't know why this was removed and advised that one of your representatives was going to contact me to review. To date, no contact has been made.
I am grateful that I could use your services at the counter to pay for this initial part of the treatment, but very disappointed that I now don't have the additional balance to pay for the pending ones.
I opted for Humm because the dentist receptionist advised it, but now I may need to seek other options like Afterpay if I cannot have direct contact with Humm team.
I hope contact is made to seek possible solutions.
Thanks,
Mauricio
May 12, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Mauricio,
We appreciate the time you have taken to leave feedback regarding your purchase outcome. Without knowing the specifics of why it was removed, it is hard us to comment and so we invite you to reach out to customer.experience@shophumm.com.au for assistance and clarification.
Please note that all pre-approvals are subject to a system-based assessment of your application details, and so in most cases we cannot alter the outcome. Please contact us so that we can provide the correct advice to you.
Regards,
The humm Support Team
The worst customer service ever
I tried to sign up for an account but they refused to give me one and when I rang customer service they swore at me and they used profanity. I would recommend using PayPal from now on,
May 28, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Matthew,
We appreciate the time you have taken to leave feedback. We are sorry to hear of your recent experience.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
Seamless no fuss transaction
May 5, 2023
Unprompted review
Reply from humm Classic - Australia
Hi John,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
I was acknowledged as soon as I entered…
I was acknowledged as soon as I entered the Jay Car store and directed straight to what I was looking for the staff were very helpful and friendly the checkout using my Humm account was smooth and easy I would have no hesitation in recommending both Jay car and Humm the shop and service was excellent and doing great
May 11, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Greg,
We really appreciate you taking the time to provide your feedback. It really sounds like you are getting the full experience of what we offer and what we aim to do for our customers – it’s great to hear and we are happy that the service is benefiting you!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi there,
We really appreciate you taking the time to provide your feedback. It really sounds like you are getting the full experience of what we offer and what we aim to do for our customers – it’s great to hear and we are happy that the service is benefiting you!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Humm made it so easy for my home…
Humm made it so easy for my home improvements !! Thank you 😊 🥰
May 3, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Michelle,
We really appreciate you taking the time to provide your feedback. It really sounds like you are getting the full experience of what we offer and what we aim to do for our customers – it’s great to hear and we are happy that the service is benefiting you!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Trying to contact Humm to get attached…
Trying to contact Humm to get attached to partners loan they spoke to partner , partner advised them to add me they rang me THEY rang me said we needed to speak to my partner first , SHE ALREADY HAD , HUMM rang me put me on hold for 30 odd minutes and then hung up on me . rang back spoke to a manager explained it all then got put back to someone else only to be told we need to speak to your partner !!!!!!!!!!!! worst customer service i have ever had in any field of anything DO NOT USE HUMM at all
May 3, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Chris,
We appreciate the time you have taken to leave feedback. We are sorry to hear of your recent experience.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
Excellent very straightforward and easy
April 29, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Debbie,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.