Humm is one of the best pay installment I've ever used I love that I can move my dates when I need to no matter what time in the year by where after pay only 6times total, plus an extra benefit of not... See more
Company replied
Location
Switch locationHarrington Street 121, Level 1, 2000 The Rocks, New South Wales, AU
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See what reviewers are saying
Shopping with Humm is easy peasy!!! Found a lovely winter coat on sale at Myers online, added to cart, chose Humm at checkout, chose my preferred payment option and viola!!! Click & collect next day!... See more
Company replied
I like the speed on the online order to the shop I pick my stuff took them to counter and put the online order in they click on it near instantly and I was gone to do my day. But logical if they acce... See more
Company replied
The website got stuck in an infinite loop with my email address, passwords and sending me confirmation codes when I was trying to set up my account. Luckily I was able to speak to a rep who was able t... See more
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Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
Harrington Street 121, Level 1, 2000, The Rocks, New South Wales, Australia
2.0
Poor
249 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Excellent Produce and Service
I am happy with the service and arrangements provided by Humm. Hope more businesses utilise the services.
April 20, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Sathish,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Would like financial control
I didn’t particularly dislike but rather than take from my account I would prefer to make a fortnightly direct debit from my account so I can be in control of how much I pay an when
April 24, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Marie,
We appreciate the time you have taken to leave feedback.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Paul,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm. No Interest Ever – it’s what we are all about and we are happy to hear that you are loving this aspect of our service!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
I wasn’t able to check in to the hotel…
I wasn’t able to check in to the hotel because I didn’t have a $200 deposit on me. If I knew that I wouldn’t have bothered to even book it. I’m still waiting on my refund to happen.
Not impressed at all. I dove two hours to get there and had to sleep in my car. I was upset cold and afraid tbh.
April 16, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Tina,
We appreciate the time you have taken to leave feedback. We are sorry to hear of your recent experience.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
Melanie NSW Easy to navigate and also add and…
Easy to navigate and also add and remove items when I see the final plan is affordable.
April 15, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Melanie,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Not happy been using humm now for over…
Not happy been using humm now for over a year now and never missed a payment and have paid everything on time. And applied for something on big things but got declined have not got a clue why.
April 7, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Victoria,
We appreciate the time you have taken to leave feedback regarding your application outcome. Without knowing the specifics of why you were declined it is hard us to comment and so we invite you to reach out to customer.experience@shophumm.com.au for assistance and clarification.
Please note that all application approvals are subject to a system-based assessment of your application details, and so in most cases we cannot alter the outcome. Please contact us so that we can provide the correct advice to you.
Regards,
The humm Support Team
Prompt quality stress free service
Prompt quality service making the entire application experience stress free and extremely easy going. Result was very rapid.
April 11, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Mike,
We really appreciate you taking the time to provide your feedback. It really sounds like you are getting the full experience of what we offer and what we aim to do for our customers – it’s great to hear and we are happy that the service is benefiting you!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
easy from logging to logging out took…
easy from logging to logging out took just a few minutes. All your information comes up when you say which company you want to pay the bill too. A couple of minutes later your bill is finalized. Very organized.
April 9, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Janis,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
The experience was great quick and…
The experience was great quick and easy, thankyou i will be able to smile properly now once the dentists are finished, i am one extremely happy customer
April 6, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Jodi,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
over $400 credit available with history…
over $400 credit available with history of paying on time or early but knocked back for a $148 purchase..i am DELETING MY HUMM account as we speak,go to hell with your games
April 7, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Byron,
We appreciate the time you have taken to leave feedback regarding your application outcome. Without knowing the specifics of why you were declined it is hard us to comment and so we invite you to reach out to customer.experience@shophumm.com.au for assistance and clarification.
Please note that all application approvals are subject to a system-based assessment of your application details, and so in most cases we cannot alter the outcome. Please contact us so that we can provide the correct advice to you.
Regards,
The humm Support Team
Don't Tell Me It's Unusual
New customer. Tried to return Humm's call to me. Placed on hold. I hung up after 15 minutes. Tried again 2 hours later. Same deal.
Note to Humm: Don't tell me you're sorry to hear of my experience. You're not. Don't me it's unusual wait times. It's not.
April 4, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Howard,
We appreciate the time you have taken to leave feedback. We're sorry for the inconvenience.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Carl,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
I use humm for bills and because of…
I use humm for bills and because of this service Humm provides I am able to pay all my bills on time and save for future
March 31, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Michelle,
We appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Humm froze my debt card then charged me…
Humm froze my debt card then charged me late fees for not paying. Humm needs to communicate better and let you know what is going. I was forced to use humm but never again to much hassle end up paying more in the end. Humm needs to get more friendly and helpful staff
March 23, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Gerard,
We appreciate the time you have taken to leave feedback. We are sorry to hear of your recent experience.
We’d like the opportunity to assist or clarify this matter for you, and so if you wish to discuss your concerns further; please get in touch by emailing your contact details to customer.experience@shophumm.com.au and a member of our Team will be in touch.
Regards,
The humm Support Team
I like the speed on the online order to…
I like the speed on the online order to the shop I pick my stuff took them to counter and put the online order in they click on it near instantly and I was gone to do my day.
But logical if they accept online the touch card system in Google wallet should be able to be used in-store.
March 26, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Aaron,
We really appreciate you taking the time to provide your feedback. It really sounds like you are getting the full experience of what we offer and what we aim to do for our customers – it’s great to hear and we are happy that the service is benefiting you!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Humm is great
Ease of using app. But tried two other BPay's and site wouldn't accept them. So Grrr for that. But all up I'm quite happy
March 25, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Michael,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Such a good hairdresser and so lovely…
Such a good hairdresser and so lovely just a delight to be there
March 23, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Cathy,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Peter,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Humming is great!
App is easy to use. Gives me clear details of payments and balances.
March 22, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Deborah,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
Give Humm a try...its easy
Shopping with Humm is so easy even for us Boomers.
Prompts and instructions are simple to follow
I will continue using Humm
March 20, 2023
Unprompted review
Reply from humm Classic - Australia
Hi Joanne,
We really appreciate you taking the time to provide your feedback and it's great to hear that you have had a positive experience when using the humm app!
If there is anything that we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au and we will clarify any queries that you may have.
Regards,
The humm Support Team
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