Humm is one of the best pay installment I've ever used I love that I can move my dates when I need to no matter what time in the year by where after pay only 6times total, plus an extra benefit of not... See more
Company replied
Location
Switch locationHarrington Street 121, Level 1, 2000 The Rocks, New South Wales, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping with Humm is easy peasy!!! Found a lovely winter coat on sale at Myers online, added to cart, chose Humm at checkout, chose my preferred payment option and viola!!! Click & collect next day!... See more
Company replied
I like the speed on the online order to the shop I pick my stuff took them to counter and put the online order in they click on it near instantly and I was gone to do my day. But logical if they acce... See more
Company replied
The website got stuck in an infinite loop with my email address, passwords and sending me confirmation codes when I was trying to set up my account. Luckily I was able to speak to a rep who was able t... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
Harrington Street 121, Level 1, 2000, The Rocks, New South Wales, Australia
1.9
Poor
250 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There's Better
The 5 months payment plan is very good, but the competition has longer payment plans, plus lower fees.
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Daniel Mark Matthews,
We appreciate you taking the time to leave us your feedback and understand that you still feel we have some room for improvement.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
The help I received from customer…
The help I received from customer service was great
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Michael,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent service
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Ricky,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Was so easy to BPay a bill due now and…
Was so easy to BPay a bill due now and spread the repayments over a nice period, interest free...better than trying to get bill extension with company that I had to pay...thank you...highly recommend Humm
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Walsh,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We too are SUPER happy to have BPAY onboard and so our valued customers can pay for the things they need in even more ways than before!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Easy to use App which gives options…
Easy to use App which gives options for length of time to repay purchase. Just wish there were more options for using the card online or in store.
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Cynthia Fleming,
We appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm so far.
We are always looking at adding more retailers to our stable so check our Instagram and Facebook for regular updates. For an up to date list visit https://www.shophumm.com.au/categories
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Humm is one of the best pay installment…
Humm is one of the best pay installment I've ever used I love that I can move my dates when I need to no matter what time in the year by where after pay only 6times total, plus an extra benefit of not having to pay first payment on the day I buy something it gives you an extra fortnight to pay if needed as well. I've been with humm since the beginning and I love it just as much now..yes I've always paid what I have too which has earned me the benefits I have 🙂 I would be lost without you humm!!
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Valerie,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm over the time. We thank you for your loyalty to us also.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
I love using Humm
I love using Humm, makes paying those big bills easier and purchases of thing such as repairs on my ride on mower. I have been with these guys for a long time, even before they were known as Humm. Keep up the great service as usual
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Craig Rolph,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm over the time. We thank you for your loyalty to us also.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
So quick and easy …would recommend…
So quick and easy …would recommend using humm
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Rob,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. Our Product Team work continuously to make your app experience better so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
I like to be with you guys is very…
I like to be with you guys is very helpful thank you
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Mariela Hercules,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
I love Humm love shopping with you
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Edna,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm over the time. We thank you for your loyalty to us also.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Bill payment
My experience was straight forward, and uncomplicated, very beneficial to my income being able to break up the payment into smaller amounts
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Priscilla Willis,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We too are SUPER happy to have BPAY onboard and so our valued customers can pay for the things they need in even more ways than before!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
It is always an easy experience…
It is always an easy experience shopping with humm. As to date have never had a problem
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Sussie Clapperton,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm over the time. We thank you for your loyalty to us also.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Upendar Rao Pakala,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent company
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Karen Waldron,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Great service
I use HUMM mostly for paying bills. I find it very handy to break costs into smaller amounts. Also repayments are very flexible if you need to change a payment date.
July 3, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Karin,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We too are SUPER happy to have BPAY onboard and so our valued customers can pay for the things they need in even more ways than before!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Humm is easy to use and the customer…
Humm is easy to use and the customer service is amazing.
July 2, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Suzanne,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Recommended
Humm is awesome, fast & a great way to meet unexpected expenses over a more reasonable period of time in smaller increments. Humm is a helping hand.
July 2, 2022
Unprompted review
Reply from humm Classic - Australia
Hi JMP,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm so far. Thanks for being not only a valued customer but an advocate for us also!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Hi I have no complaints as there always…helpful
Hi I have no complaints as there always helpful when I get stuck with it I would tell all my family and friends about yous
July 2, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Gaye Bromfield,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm so far. Thanks for being not only a valued customer but an advocate for us also!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent people to deal with
Excellent people to deal with. No hassles to move payments. Used the service for well over a year. Deserve their high rating :)
July 2, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Scott McIntosh,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent quick service
Excellent quick service. Took the stress away and eased our minds.
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Amanda,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.