Humm is one of the best pay installment I've ever used I love that I can move my dates when I need to no matter what time in the year by where after pay only 6times total, plus an extra benefit of not... See more
Company replied
Location
Switch locationHarrington Street 121, Level 1, 2000 The Rocks, New South Wales, AU
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See what reviewers are saying
Shopping with Humm is easy peasy!!! Found a lovely winter coat on sale at Myers online, added to cart, chose Humm at checkout, chose my preferred payment option and viola!!! Click & collect next day!... See more
Company replied
I like the speed on the online order to the shop I pick my stuff took them to counter and put the online order in they click on it near instantly and I was gone to do my day. But logical if they acce... See more
Company replied
The website got stuck in an infinite loop with my email address, passwords and sending me confirmation codes when I was trying to set up my account. Luckily I was able to speak to a rep who was able t... See more
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Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
Harrington Street 121, Level 1, 2000, The Rocks, New South Wales, Australia
1.9
Poor
250 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from humm Classic - Australia
Hi Donna Knowles,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. Our Product Team work continuously to make your app experience better so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Moe Salie,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Easy to use great repayment plan in…
Easy to use great repayment plan in place always great to use in an emergency
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Tracey,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. Happy to hear we were able to be there for you when you needed us. We love to help out everyday Australian’s.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent service
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Melvin Davis,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent service easy to use and very…
Excellent service easy to use and very easy repayment system can’t rate humm high enough
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Susan Vickery,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Easy to use, fair fees, love it
Great service, easy to use on the phone or PC. Fair fees.
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Alison Freeman,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. Our Product Team work continuously to make your app experience better so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Had a few months were I was having…
Had a few months were I was having trouble paying my accounts but I was given time to pay ,my account was put on hold until I could catch up. Now I’m up an humming again🤪
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Roslyn,
We appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Love Humm
Love Humm
Easy to use app with ability to BPay bills and make purchases.
Also loads of gift cards available that can be purchased with Humm.
Payment is affordable, fortnightly or weekly what suits.
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Anna,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. It really sounds like you are getting the full experience of what we offer so thanks again.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Humm is great,I have been able to…
Humm is great,I have been able to purchase mechanic work,as well as many other products.
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Wendy Dawson,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. It really sounds like you are getting the full experience of what we offer so thanks again.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
No sooner discussed about solar and it…
No sooner discussed about solar and it was on the roof.
July 1, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Maxine Goodfield,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We strive to be the number 1 BNPL in the Australian market so thanks again for the feedback and for noticing what we do also!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Simply smooth !!
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Shafi,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Tania,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Reply from humm Classic - Australia
Hi Debbie,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. Our Product Team work continuously to make your app experience better so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
I found Humm to be easy quick and…
I found Humm to be easy quick and trustworthy the repayment very manageable. Love it.
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Geoffray,
We appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Extremely happy
Extremely happy. Was making a purchase I couldn’t pay for all at once other wise I’d be left very short for the fortnight. They happen to accept Humm so I used it. Code scanned through no problem, was so quick and easy.
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Laura MacKenzie,
We appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm so far. It really sounds like you are making the service work for you and keeping it affordable for yourself too.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Excellent I could not have got it if I…
Excellent I could not have got it if I didn’t have Humm thank you
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Gordon Clay,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. Happy to hear we were able to be there for you when you needed us. We love to help out everyday Australian’s.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Great service
Great shopping experience and using Humm makes it so easy to pay. Temple & Webster and Humm are awesome
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Customer,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We strive to be the number 1 BNPL in the Australian market so thanks again for the feedback and for noticing what we do also!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
I have had nothing but a great…
I have had nothing but a great experience with both humm and The Iconic
Fast delivery - humm is easy to use and they are lovely on the phone if I call them
The Iconic has quick delivery and easy returns
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Jane Morley,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. We pride ourselves on how we treat and service our valued customers so thanks for noticing!
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Service from start to finish was simple
I am happy with the ease of using Humm, however on the day I made my purchase it was not possible for the retailer to allow me to use Humm Big.
This was quite disappointing.
June 30, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Danielle Pitts,
We appreciate the time you have taken to leave feedback and are sorry to hear of your recent experience.
If you did wish to discuss your concerns further; please do not hesitate to get in touch by emailing your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Gift cards …
Being customer for years,love the gift cards option,would love to see more gift cards added to the gift cards selection.
June 29, 2022
Unprompted review
Reply from humm Classic - Australia
Hi Lilianne,
We really appreciate you taking the time to leave us your feedback and it's great to hear that you have had a positive experience with humm. It really sounds like you are getting the full experience of what we offer so thanks again. We can certainly pass your feedback on.
If there is anything we can do to keep you humm-ing along; please email your contact details to customer.experience@shophumm.com.au or call our Team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
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