Shopminivip Reviews 635

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, including hoodies, jumpers, and other items, often noting their excellent make and design. Many also appreciate the ease of ordering and the clear, realistic previews provided on the website. However, some people were dissatisfied with their orders and the delivery service. Several customers reported issues with delayed deliveries, items not arriving as expected, or receiving incorrect products. There are also mentions of difficulties with customer service, including unresponsiveness to emails and problems with refunds.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the excellent quality of... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as well-made, soft, and durable.... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise fast and efficient... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

I had a problem with the water bottle. I emailed them and they replied immediately. They asked a few questions and then said they would send me a replacement. Excellent customer service.



Contact info

3.0

Average

TrustScore 3 out of 5

635 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID COMPANY AT ALL COSTS!!!

Hands down the absolute worst company I've ever dealt with!! They say my ordered has been delivered to my 'safeplace' by the postman but it wasn't left in my safeplace and it's gone missing. I contacted them and they won't do anything to help, they're terrible at communicating with me, phone line doesn't work when you ring it. They won't give me a refund or send me a replacement order. In the end, I've contacted the bank and they have given me my money back. Don't waste your money and buy from them, they're absolutely awful.

June 16, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!

Sh@t!! Avoid avoid avoid! Never received my order! My bad for not checking reviews first! The contact support number doesn’t actually work and the automated message service is useless! Ordered what I thought would be a lovely gift for my daughters teacher, leaving primary school so I wanted to make an effort! Best rush out to M&S! After reading reviews unlikely I’ll get a refund either! I’ll be warning friends and family! Awful.

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Do not waste your money …

Do not waste your money on these scammers!!! Bad quality, bad packaging, broken items, no contact after chasing and slow delivery. Total waste of money and I am embarrassed to give the items as presents, the ones that are actually not broken.

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! The product is wonky, printed upside down and has cheap lined paper in it. I’ve asked for a refund and heard nothing back

June 27, 2024
Rated 1 out of 5 stars

Don’t shop here

Don’t shop here. Had no correspondence from a lost Father’s Day gift. I will keep emailing. Maternity pay is bad enough let alone being ripped off and ignored over an over priced vest.

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Don't order from here

I ordered a 3 piece for my grandson personalised for his birthday. When he opened it his mum was delighted, despite me having to chase up this order as it took weeks I didn't mind as the gift was appreciated. Imagine our horror when the logo on the sweat pants are printed on the back on the pants. I've emailed more than 3 times and I'm ignored. I've used the company before and had no problems until now. I certainly will not recommend to anyone else.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Sadly we ordered the prime hoodie and…

Sadly we ordered the prime hoodie and t-shirt for my son’s birthday. I asked for the hoodie to have no name or writing on it and it arrived with ‘Ryan’ on the back. I have messaged the company asking for a replacement and have had no response. Very disappointing and my son is rather upset.

May 8, 2024
Rated 1 out of 5 stars

Colours in sets don’t match!

I ordered a set which was trousers, t-shirt and sweatshirt in navy and grey, size 3 - 4. When it arrived the t-shirt and jumper are clearly different colours, when I emailed I was told that it states on the website that colours may vary across sizes due to different manufacturers, I’ve since pointed out it is all the same size but not had a reply. I won’t purchase from them again and I would caution anyone hoping for the picture perfect ‘matching’ set to avoid also. Terrible customer service and cheap items.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Easter bag

Ordered a personalised easter bag for my grandsons first Easter. Was over the moon with it when it arrived, lovely quality and size well worth the money.

March 25, 2024

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